Home care agency · Sunderland
Routes Healthcare Sunderland
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Routes Healthcare Sunderland- Address
- Suite 001 Ground Floor, Doxford Works, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW
- Run by
- Routes Healthcare (North) Limited (10 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2025 (1 year)
- Part of
- Routes Healthcare
- Registered manager
- *
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House 06862372)
- Last CQC check
- 4 Jul 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care · Treatment of disease, disorder or injury
More in Sunderland: Home care in Sunderland (62) · Best rated home care agencies in Sunderland · Dementia care at home in Sunderland · Physical disability care at home in Sunderland · Mental health care at home in Sunderland · Live-in care in Sunderland
See this service on the CQC website · CQC location ID 1-22320675322
About Routes Healthcare Sunderland
Routes Healthcare Sunderland in Sunderland is registered with the Care Quality Commission as a home care agency, run by Routes Healthcare (North) Limited. Its registered specialisms include dementia, physical disabilities, mental health conditions and sight or hearing loss.
CQC rated it Good overall (July 2023). It is one of 70 CQC-registered home care agencies that have an office within 7 miles of Houghton-le-Spring; 57 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 31 of the 35 other agencies in Sunderland that CQC has rated.
History with CQC
Registered in April 2025, it has 1 year on the CQC register.
CQC has published 2 overall ratings for it (2022–2023), starting at Requires improvement and improving to Good.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
The current rating was given to a previous provider; the present one has not yet been inspected here.
Rating history
- Jul 2022
- Jul 2023
- Today Rating 3 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Map and area details
- Ward
- Doxford Park
- Council
- Sunderland City Council · paying for care
- Parliamentary constituency
- Houghton and Sunderland South
- Local NHS (ICB)
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in SR3 (12)
See the wider area · Get directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Who runs it
Routes Healthcare Sunderland is run by Routes Healthcare (north) Limited (company 06862372), incorporated in 2009, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Routes Healthcare (North) Limited runs 10 CQC-registered services across 9 council areas; 7 of the 9 with a rating are Good or Outstanding (78%), against 88% for the same mix of services across England.
It trades under the Routes Healthcare brand, which covers 11 services run by 2 registered providers.
How it fits locally
There are 14 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Lifeways Community Care (Sunderland), under 0.5 miles away.
6 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Doxford Park ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Ratings for safety, care and leadership
- Safe35 of 36 in Sunderland
- Effective35 of 36 in Sunderland
- Caring33 of 36 in Sunderland
- Responsive33 of 36 in Sunderland
- Well-led32 of 36 in Sunderland
Source: CQC, published 4 July 2023. Under each rating: how many agencies in Sunderland share it.
Who it can help
Taken from its CQC registration.
Budgeting for this agency
We estimate visits from Routes Healthcare Sunderland at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Sunderland Council may contribute once it has carried out a free needs assessment.
Family reviews
Be the first to review Routes Healthcare Sunderland. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Routes Healthcare Sunderland against its area
- Rated Good. Across Sunderland, 100% of the 35 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (July 2023) is more recent than 63% of agency ratings in Sunderland.
- Registered with CQC in 2025: it has been registered longer than 7% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Sunderland lists 6.
All figures compare it with other home care agencies in Sunderland; CQC register, Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Sunderland, rated recently
- Blue Ribbon Community Care (Tyne and Wear)Jun 2026 · 5.7 miles
- Cergus Prime Care Durham and SunderlandOct 2025 · 2.0 miles
- Vanguards Healthcare LtdDec 2025 · 2.0 miles
What families ask about Routes Healthcare Sunderland
- When did CQC last rate Routes Healthcare Sunderland?
- The latest rating is dated 4 July 2023, 3 years ago; ask whether there have been changes since.
- Does Routes Healthcare Sunderland support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Routes Healthcare Sunderland a registered provider?
- Yes. Routes Healthcare Sunderland is registered with the Care Quality Commission as a home care agency (location ID 1-22320675322) and was rated Good overall in July 2023.
- Where is Routes Healthcare Sunderland based?
- Suite 001 Ground Floor, Doxford Works, Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW is the agency's office; check it serves your postcode.
- How is Routes Healthcare Sunderland rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does Routes Healthcare Sunderland charge?
- No fee list from Routes Healthcare Sunderland has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Who runs Routes Healthcare Sunderland?
- The registered provider is Routes Healthcare (North) Limited, according to CQC.
- What type of care does Routes Healthcare Sunderland provide?
- Routes Healthcare Sunderland is registered for homecare agencies. Ask which of these it provides at the moment.
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In Sunderland
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.