Home care agency · Trowbridge

Safe Care

Rated Good by CQC Rating published 7 December 2019 Rating 6 years old

Typical fee here £30–£37 an hour Estimate

Free · 2 minutes · No obligation · 34,334 registered providers compared

Rated 6 years ago. CQC's last published rating for this service is from December 2019. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A support worker reading with an older man Illustrative photo, not of Safe Care
Address
80 School Lane, Staverton, Trowbridge, BA14 6NZ
Run by
Mrs Helen Lise Cass
Type of provider
Independent (owner-run)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
March 2012 (14 years)
Registered manager
*
Last CQC check
7 Dec 2019
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate

Registered to provide: Personal care

More in Trowbridge: Home care in Trowbridge (43) · Best rated home care agencies in Trowbridge · Dementia care at home in Trowbridge · Elderly care at home in Trowbridge · Physical disability care at home in Trowbridge · Live-in care in Trowbridge

See this service on the CQC website · CQC location ID 1-397590247

About this agency

Registered with CQC as a home care agency, Safe Care is based in Trowbridge, run by Mrs Helen Lise Cass. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.

Its latest CQC rating is Good overall (December 2019). It is one of 43 CQC-registered home care agencies that have an office within 7 miles of Trowbridge; 29 of those are rated Good or Outstanding.

The registered provider

Safe Care is the only service its provider, Mrs Helen Lise Cass, runs, so it is an independent, single-site operator rather than part of a chain.

Track record

Safe Care has been registered with CQC since March 2012, about 14 years.

CQC has published 5 overall ratings for it (2016–2019), starting at Requires improvement and improving to Good.

No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

Reports on record: 6, with the most recent dated 7 December 2019.

Registered specialisms

Registration details from CQC.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Spire Homecare (North Wiltshire), under 0.5 miles away.

13 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Holt ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.

How its rating has changed

  1. Jun 2016 Requires improvement
  2. Sep 2017 Requires improvement
  3. Nov 2018 Requires improvement
  4. Dec 2018 Requires improvement
  5. Dec 2019 Good
  6. Today Rating 6 years old

The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.

Reports on the CQC website

The neighbourhood

Ward
Holt
Parliamentary constituency
Melksham and Devizes
NHS area (integrated care board)
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
ONS area type
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 40% least deprived areas in England
Postcode district
Home care in BA14 (27)

View on OpenStreetMap · Get directions · © OpenStreetMap contributors

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

Costs to expect

We estimate visits from Safe Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in arrangements here usually cost £1,450–£1,770 weekly.

If savings are under the upper limit (£23,250 in England), Wiltshire Council may pay part of the cost after a free care needs assessment.

Reading Safe Care's CQC ratings

All five areas CQC looks at are rated Good for Safe Care: no single area stands out above or below the rest.

For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.

Safe, effective, caring, responsive, well-led

  • SafeGood96 of 110 in Wiltshire
  • EffectiveGood102 of 110 in Wiltshire
  • CaringGood103 of 110 in Wiltshire
  • ResponsiveGood104 of 110 in Wiltshire
  • Well-ledGood97 of 110 in Wiltshire

CQC key question ratings, published 7 December 2019. Under each rating: how many agencies in Wiltshire share it.

What inspectors found

  • People were happy with the care they received from Safe Care and said they felt safe.
  • Staff knew what to do to keep people safe and were confident any concerns would be taken seriously.
  • Risks to people's well-being and safety were assessed, recorded and kept up to date.
  • Staff supported people to manage these risks effectively.

Inspected 6 November 2019; report published 7 December 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.

Family reviews

No family has reviewed Safe Care on The Care Panel so far.

We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.

Looking at Safe Care for someone? This form is for reviews of care already received. To ask about availability and prices, send a free enquiry instead.

Ask about availability and prices

Review Safe Care

Tell other families what the care was like. Please describe your own experience.

Overall
You are a
Score the main areas (optional)

We'll email you a link to confirm it's you, then check every review before it appears. Please do not include links, web addresses or images. We use your email only to check the review is genuine.

How Safe Care compares

  • Rated Good. Across Wiltshire, 90% of the 110 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (December 2019) is more recent than 18% of agency ratings in Wiltshire.
  • Registered with CQC in 2012: it has been registered longer than 92% of home care agencies in the area.
  • It lists 6 specialisms with CQC; the typical agency in Wiltshire lists 6.

Comparison set: every registered home care agency in Wiltshire, CQC data for Oct 2026.

Also nearby

Guides for families

Recently rated home care agencies near Trowbridge

Frequently asked about Safe Care

How did Safe Care score on each CQC key question?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
How much does Safe Care charge?
No fee list from Safe Care has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
Which provider runs Safe Care?
Mrs Helen Lise Cass is the registered provider for Safe Care.
What type of care does Safe Care provide?
Safe Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
How recent is Safe Care's CQC rating?
Its current CQC rating dates from 7 December 2019, 6 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Can Safe Care care for someone with dementia?
Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
Is Safe Care registered with CQC?
It is. The CQC register records Safe Care as a home care agency, location ID 1-397590247 and was rated Good overall in December 2019.
Where is Safe Care?
The agency's base is 80 School Lane, Staverton, Trowbridge, BA14 6NZ. Confirm that its carers travel to your area.

Look further afield

In Wiltshire

Is this your service? Show your rating on your website

Safe Care: rated Good by CQC, on The Care Panel

Add this HTML to your website. When CQC updates your rating, the badge changes automatically.

Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.

Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

Request prices

We send your message to this provider and any featured partners for your area. Tick others below to add them. They reply to you by email.

Even the first half helps us pick the nearest providers. Leave it blank and we use Trowbridge.

So providers can call you back with prices and availability, often the same day.

By sending, you agree we will contact you by phone and email about your request and share your name, email, phone and care needs with the providers shown to you (featured partners for your area, plus any others you leave ticked), so they can contact you. Privacy notice.

Free · No obligation · Only officially registered providers · Only the providers shown to you see your details

Featured providers are paid and clearly labelled. The ranked list is by rating, then distance.

Cookie settings