Home care agency · Gloucester
Step Up -Domiciliary Care
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Step Up -Domiciliary Care- Address
- North Warehouse, The Docks, Gloucester, GL1 2FB
- Run by
- Step Up Supported Living Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- October 2022 (4 years)
- Registered manager
- Sarah Jane Antiojo
- Company check
- Active, trading since 2019 (6 years), accounts up to date (Companies House 12378646)
- Last CQC check
- 25 Feb 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in Gloucester: Home care in Gloucester (107) · Best rated home care agencies in Gloucester · Elderly care at home in Gloucester · Care for adults under 65 at home in Gloucester · Live-in care in Gloucester · 24-hour care in Gloucester
Read the full CQC inspection report · CQC location ID 1-13834091122
The service in brief
Step Up -Domiciliary Care in Gloucester is registered with the Care Quality Commission as a home care agency, run by Step Up Supported Living Limited. It is registered to support adults of all ages.
CQC rated it Good overall (February 2026). It is one of 107 CQC-registered home care agencies that have an office within 7 miles of Gloucester; 56 of those are rated Good or Outstanding.
Percentage scores by area
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Step Up -Domiciliary Care scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 12 December 2025, published 25 February 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Area and map
- Ward
- Westgate
- Parliamentary constituency
- Gloucester
- NHS area (integrated care board)
- NHS Gloucestershire Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in GL1 (39)
Open the full map · Directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Who it can help
Registration details from CQC.
The inspection, summarised
- This assessment took place between 10 December 2025 and 22 January 2026.
- Step Up -Domiciliary Care is a homecare service providing the regulated activities of personal care to people living in their own homes.
- Where they do, we also consider any wider social care provided.
- One person said, “I couldn’t have managed without them [staff].”
Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Ownership and company checks
Step Up -Domiciliary Care is run by Step -up Supported Living Limited (company 12378646), incorporated in 2019, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other residential care.
History with CQC
Registered in October 2022, it has 4 years on the CQC register.
So far CQC has published one overall rating: Good, in February 2026.
Budgeting for this agency
We estimate visits from Step Up -Domiciliary Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Gloucestershire Council for a free care needs assessment.
What the ratings tell you
Step Up -Domiciliary Care has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 82 of the 128 other agencies in Gloucestershire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 71%, averaging 74% overall.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is New Leaf Supported Living Limited, under 0.5 miles away.
3 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Westgate ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
CQC ratings, area by area
- Safe72% score106 of 129 in Gloucestershire
- Effective75% score116 of 129 in Gloucestershire
- Caring75% score113 of 129 in Gloucestershire
- Responsive75% score115 of 129 in Gloucestershire
- Well-led71% score83 of 129 in Gloucestershire
As rated by CQC, published 25 February 2026. Under each rating: how many agencies in Gloucestershire share it.
Family reviews
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How Step Up -Domiciliary Care compares
- Rated Good. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (February 2026) is more recent than 80% of agency ratings in Gloucestershire.
- Registered with CQC in 2022: it has been registered longer than 36% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Compared with every CQC-registered home care agency in Gloucestershire. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Gloucester: home care agencies inspected recently
- Foundation HouseOct 2026 · 0.9 miles
- Care at Home GloucesterJul 2026 · 1.0 miles
- P & N Healthcare Services Ltd - GloucesterApr 2026 · 1.1 miles
Frequently asked about Step Up -Domiciliary Care
- Who is the registered provider for Step Up -Domiciliary Care?
- On CQC's register the provider is Step Up Supported Living Limited.
- What kind of care can Step Up -Domiciliary Care offer?
- Its CQC registration covers homecare agencies. Ask Step Up -Domiciliary Care how it would adapt if needs increase.
- How is Step Up -Domiciliary Care rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Step Up -Domiciliary Care charge?
- Step Up -Domiciliary Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Step Up -Domiciliary Care regulated by the Care Quality Commission?
- Step Up -Domiciliary Care is on the CQC register as a home care agency (ID 1-13834091122) and was rated Good overall in February 2026.
- What is Step Up -Domiciliary Care's address?
- North Warehouse, The Docks, Gloucester, GL1 2FB. That is the office; visits happen in your own home, so confirm your area is covered.
- When did CQC last rate Step Up -Domiciliary Care?
- The latest rating is dated 25 February 2026; ask whether there have been changes since.
- Is Step Up -Domiciliary Care registered for dementia care?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
Look further afield
In Gloucestershire
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.