Home care agency · Kensington and Chelsea
Caremark Kensington
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Caremark Kensington- Address
- Unit 6, Shaftesbury Centre, 85 Barlby Road, London, W10 6BN
- Run by
- A.I. Care Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2016 (9 years)
- Part of
- Caremark
- Registered manager
- *
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 10176631)
- Last CQC check
- 24 Sep 2025
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Kensington and Chelsea: Home care in Kensington and Chelsea (15) · Best rated home care agencies in Kensington and Chelsea · Dementia care at home in Kensington and Chelsea · Elderly care at home in Kensington and Chelsea · Physical disability care at home in Kensington and Chelsea · Live-in care in Kensington and Chelsea
Read the full CQC inspection report · CQC location ID 1-3116399918
Introducing Caremark Kensington
Caremark Kensington is a CQC-registered home care agency in Kensington and Chelsea, run by A.I. Care Services Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Requires improvement overall (September 2025). Safe and Well-led were rated Requires improvement. It is one of 15 CQC-registered home care agencies that are based in the borough of Kensington and Chelsea; 12 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe1 of 13 in Kensington and Chelsea
- Effective12 of 13 in Kensington and Chelsea
- Caring12 of 13 in Kensington and Chelsea
- Responsive12 of 13 in Kensington and Chelsea
- Well-led2 of 13 in Kensington and Chelsea
CQC key question ratings, published 24 September 2025. Under each rating: how many agencies in Kensington and Chelsea share it.
Ownership and company checks
Caremark Kensington is run by A.i. Care Services Ltd (company 10176631), incorporated in 2016.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Caremark brand, which covers 56 services run by 54 registered providers.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Hope Care Agency, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (7 of the nearest 25).
7 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Dalgarno ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
Costs to expect
We estimate visits from Caremark Kensington at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in care in this region typically runs £1,620–£1,980 a week.
With savings below £23,250, Kensington and Chelsea Council may contribute once it has carried out a free needs assessment.
The inspection, summarised
- It provides personal care to people living in their own homes.
- We found the provider was meeting the principles of Right support, right care, right culture.
- We found the service was in breach of 2 regulations of the Health and Social Care Act (2014)in relation to safe care and treatment and good governance.
- They said staff were respectful and asked for their consent before doing anything.
Inspected 9 October 2018; report published 20 October 2018. From the regulator's own summary (Open Government Licence). Read the full report.
Who they support
From the CQC register; ask how each need is met in practice.
Track record
Registered in December 2016, it has 9 years on the CQC register.
CQC has published 2 overall ratings for it (2018–2025), starting at Good; it has gone up 0 and down 0 times, and is now Requires Improvement.
How its rating has changed
- Oct 2018
- Sep 2025
- Today Rating 1 year old
Published CQC ratings in date order. The latest rating is lower than the one before.
Reports on the CQC website
- CQC inspection report 20 October 2018
Area and map
- Ward
- Dalgarno
- Parliamentary constituency
- Kensington and Bayswater
- NHS integrated care board
- NHS West and North London Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in W10 (8)
See the wider area · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
What the ratings tell you
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Kensington and Chelsea, 1 of 13 rated agencies are Requires improvement for Safe (8%), while 2 of 13 rated agencies are Requires improvement for Well-led (15%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Family reviews
No family has reviewed Caremark Kensington on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Caremark Kensington against its area
- Rated Requires improvement. Across Kensington and Chelsea, 92% of the 13 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2025) is more recent than 54% of agency ratings in Kensington and Chelsea.
- Registered with CQC in 2016: it has been registered longer than 60% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Kensington and Chelsea lists 4.
- Areas CQC rated below Good: Safe (8% of home care agencies in Kensington and Chelsea are also rated below Good here); Well-led (15% of home care agencies in Kensington and Chelsea are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Kensington and Chelsea; CQC register, Oct 2026.
Also nearby
Guides for families
Kensington and Chelsea: home care agencies inspected recently
- Home Instead Kensington & ChelseaJan 2026 · 0.6 miles
- Helping Hands Kensington & ChelseaJan 2025 · 1.9 miles
- Sabir Care UK LtdNov 2025 · 2.0 miles
Caremark Kensington: common questions
- Is Caremark Kensington a registered provider?
- Yes. Caremark Kensington is registered with the Care Quality Commission as a home care agency (location ID 1-3116399918) and was rated Requires improvement overall in September 2025.
- What is Caremark Kensington's address?
- Unit 6, Shaftesbury Centre, 85 Barlby Road, London, W10 6BN. That is the office; visits happen in your own home, so confirm your area is covered.
- How recent is Caremark Kensington's CQC rating?
- The rating now shown was published on 24 September 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Can Caremark Kensington care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Who is the registered provider for Caremark Kensington?
- The registered provider is A.I. Care Services Ltd, according to CQC.
- What type of care does Caremark Kensington provide?
- CQC lists Caremark Kensington under: homecare agencies. Check which of these it is actively providing now.
- Is Caremark Kensington rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does Caremark Kensington charge?
- We don't have published prices from Caremark Kensington yet. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
More home care agencies nearby
In Kensington and Chelsea
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.