Care home · Norwich
Cascade (Hurst House)
Top rated 2026 · one of the services in Norfolk rated Outstanding by CQC
Illustrative photo, not of Cascade (Hurst House)- Address
- 95 Grove Avenue, New Costessey, Norwich, NR5 0HZ
- Run by
- Cascade (Charlton House) Limited (4 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 8 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- February 2021 (5 years)
- Registered manager
- Ecaterina Popa
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08966015)
- Last CQC check
- 15 Apr 2026
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
More in Taverham: Care homes in Taverham (16) · Best rated care homes in Taverham · Care homes for learning disability care in Taverham · Care homes for care for adults under 65 in Taverham
Full report at cqc.org.uk · CQC location ID 1-10122504484
About Cascade (Hurst House)
Registered with CQC as a residential care home, Cascade (Hurst House) is based in Norwich, run by Cascade (Charlton House) Limited. It supports adults under 65 and children, with registered specialisms in learning disabilities.
Its latest CQC rating is Outstanding overall (April 2026). It is one of 16 CQC-registered care homes in and around Taverham; 9 of those are rated Good or Outstanding.
The company behind Cascade (Hurst House)
Cascade (Hurst House) is run by Cascade (charlton House) Limited (company 08966015), incorporated in 2014, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors, there is no insolvency history and it has registered charges (usually loans secured on property).
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Cascade (Charlton House) Limited runs 4 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 4 are in Norfolk, so it is a local operator rather than a national chain.
What CQC's inspectors reported
- We conducted an inspection of Hurst House on 07 and 08 January 2026.
- The service had been intentionally designed around the needs of autistic people and people with a learning disability, rather than adapting a traditional care model.
- From admission, people experienced support from a small, consistent staff group who took time to understand how each person communicated distress, choice, and preference.
- During our observations we saw people were relaxed and accessing various parts of the house and receiving individualised care: i.e. listening to music, television and helping with household chores: laundry and cooking.
From the regulator's own summary (Open Government Licence). Read the full report.
The ratings in context
For Cascade (Hurst House), Safe and Effective are rated Outstanding; 3 other areas are Good.
Across Norfolk, 2 of 290 rated care homes are Outstanding for Safe (1%), while 4 of 290 rated care homes are Outstanding for Effective (1%).
Under CQC's newer scoring, its strongest area is Effective at 92% and its lowest is Responsive at 79%, averaging 86% overall.
Outstanding ratings for a single area are uncommon; the Safe and Effective section of the report gives examples of what inspectors saw.
Budgeting for this home
We estimate Cascade (Hurst House) at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
Council help is possible below £23,250 in savings: ask Norfolk Council for a free care needs assessment.
How CQC rated each area
- Safe91% score2 of 290 in Norfolk
- Effective92% score4 of 290 in Norfolk
- Caring85% score246 of 290 in Norfolk
- Responsive79% score232 of 290 in Norfolk
- Well-led82% score154 of 290 in Norfolk
CQC key question ratings, published 15 April 2026. Under each rating: how many care homes in Norfolk share it; for example, 2 of 290 care homes in Norfolk rated Outstanding for Safe.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Cascade Peters House, 0.7 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (8 of the nearest 25); children (1 of the nearest 25).
Its rating is more recent than any of the 22 nearest rated care homes.
It sits in New Costessey ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (4 min), a shop (2 min), a park (9 min), a café (2 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Who they support
As listed with the regulator.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Cascade (Hurst House) scores 86%.
Safe 91%
- Learning culture4 · Exceptional
- Safe systems, pathways and transitions4 · Exceptional
- Safeguarding4 · Exceptional
- Involving people to manage risks4 · Exceptional
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation4 · Exceptional
Effective 92%
- Assessing needs4 · Exceptional
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together4 · Exceptional
- Supporting people to live healthier lives4 · Exceptional
- Monitoring and improving outcomes4 · Exceptional
- Consent to care and treatment3 · Good
Caring 85%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 79%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access4 · Exceptional
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 82%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion4 · Exceptional
- Governance, management and sustainability4 · Exceptional
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 30 December 2025, published 15 April 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Food hygiene
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 22 January 2026 by South Norfolk. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Cascade (Hurst House)"). Open Government Licence.
Location and local area
- Ward
- New Costessey
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Norwich South
- NHS planning area
- NHS Norfolk and Suffolk Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Care homes in NR5 (5)
Bigger map · Route planner · Map © OpenStreetMap contributors
Around the building
- Bus stop 140 m (2 min walk) · 18 stops within 600 m
- GP surgery Beechcroft Surgery, 300 m (4 min walk)
- Pharmacy Beechcroft Pharmacy, 290 m (4 min walk)
- Shop Stafford Stores, 160 m (2 min walk)
- Park Bowthorpe Park, 750 m (9 min walk)
- Café Wolfy's Coffee Shop, 180 m (2 min walk)
- Place of worship Saint Helen, 790 m (10 min walk)
- Library Costessey Library, 340 m (4 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
History with CQC
Cascade (Hurst House) has been registered with CQC since February 2021, about 5 years.
Its only published overall rating so far is Outstanding, from April 2026.
Family reviews
There are no reviews of Cascade (Hurst House) yet. If you know the service, your experience could help someone else.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Frequently asked about Cascade (Hurst House)
- How did Cascade (Hurst House) score on each CQC key question?
- By key question, CQC gave: Safe: Outstanding; Effective: Outstanding; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Cascade (Hurst House) charge?
- Cascade (Hurst House) has not published its fees with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs Cascade (Hurst House)?
- The registered provider is Cascade (Charlton House) Limited, according to CQC.
- How big is Cascade (Hurst House)?
- Cascade (Hurst House) has 8 registered places. Ask how many are free now and which rooms have en-suites.
- When was Cascade (Hurst House) last inspected?
- CQC published the current rating on 15 April 2026. Older ratings are common, so ask about changes since.
- Can Cascade (Hurst House) care for someone with dementia?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- Is Cascade (Hurst House) a registered provider?
- Yes. Cascade (Hurst House) is registered with the Care Quality Commission as a care home (location ID 1-10122504484) and was rated Outstanding overall in April 2026.
- Where is Cascade (Hurst House)?
- It is at 95 Grove Avenue, New Costessey, Norwich, NR5 0HZ.
- What type of care does Cascade (Hurst House) provide?
- CQC lists Cascade (Hurst House) under: residential homes. Check which of these it is actively providing now.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.