Care home · Leicester
Chataway Care Home
Illustrative photo, not of Chataway Care Home- Address
- 4 East Avenue, Whetstone, Leicester, LE8 6JG
- Run by
- Chataway Residential Home Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 14 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- May 2012 (14 years)
- Registered manager
- Jacqueline Marie Payne
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07545533)
- Last CQC check
- 7 Aug 2026
- Typical fees Estimated
- £1,130–£1,380 a week for residential care. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Whetstone: Care homes in Whetstone (11) · Best rated care homes in Whetstone · Care homes for elderly care in Whetstone · Care homes for physical disability care in Whetstone · Care homes for care for adults under 65 in Whetstone
Full report at cqc.org.uk · CQC location ID 1-410393909
An overview of Chataway Care Home
Chataway Care Home in Leicester is registered with the Care Quality Commission as a residential care home, run by Chataway Residential Home Limited. The service is registered to support adults of all ages and lists physical disabilities among its specialisms.
CQC rated it Good overall (August 2026). It is one of 11 CQC-registered care homes in and around Whetstone; 6 of those are rated Good or Outstanding.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Whetstone Grange, under 0.5 miles away.
Its rating is more recent than any of the 23 nearest rated care homes.
It sits in North Whetstone ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Within about a 10-minute walk there is a GP surgery (9 min), a pharmacy (4 min), a shop (4 min), a park (2 min), a café (6 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Ratings for safety, care and leadership
- Safe75% score122 of 151 in Leicestershire
- Effective75% score132 of 151 in Leicestershire
- Caring75% score137 of 151 in Leicestershire
- Responsive75% score134 of 151 in Leicestershire
- Well-led75% score116 of 151 in Leicestershire
From CQC's latest report, published 7 August 2026. Under each rating: how many care homes in Leicestershire share it.
What the ratings tell you
All five areas CQC looks at are rated Good for Chataway Care Home: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 115 of the 150 other care homes in Leicestershire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Costs to expect
We estimate Chataway Care Home at £1,130–£1,380 a week for residential care, based on published prices in the region. Over a year that is roughly £59k–£72k.
Ask how often fees rise and whether they go up if care needs increase.
With savings below £23,250, Leicestershire Council may contribute once it has carried out a free needs assessment.
From the latest CQC inspection
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- A culture of openness and transparency supported people’s safety, by ensuring any were assessed and regularly reviewed.
- Where incidents or accidents did occur, such as a person falling, these were reflected upon to ensure any lessons were learnt, and measures to mitigate potential risk were followed.
- A person told us, “I feel more than safe, staff come at night every 2 hours to make sure I’m okay.
Inspected 4 July 2019; report published 31 July 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Track record
Registered in May 2012, it has 14 years on the CQC register.
CQC has published 4 overall ratings for it (2015–2026), starting at Requires improvement and improving to Good.
Reports on record: 6, with the most recent dated 31 July 2019.
Ownership and company checks
Chataway Care Home is run by Chataway Residential Home Limited (company 07545533), incorporated in 2011, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Detailed scores
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Chataway Care Home scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 24 March 2026, published 7 August 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Ratings over time
- Dec 2015
- Jan 2017
- Jul 2019
- Aug 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
CQC documents
- CQC inspection report 31 July 2019
- CQC inspection report 11 January 2017
- CQC inspection report 24 December 2015
- Inspection report 9 May 2013
- Inspection report 12 November 2012
- Inspection report 16 August 2012
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 20 September 2024 by Blaby. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Chataway Residential Home"). Open Government Licence.
Where it is
- Ward
- North Whetstone
- Parliamentary constituency
- South Leicestershire
- NHS area (integrated care board)
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in LE8 (9)
See the wider area · How to get there · Base map © OpenStreetMap
Local amenities
- Bus stop 100 m (1 min walk) · 10 stops within 600 m
- Railway station Narborough, 1.7 km
- GP surgery Bonvie Clinic, 710 m (9 min walk)
- Pharmacy Whetstone Chemist, 320 m (4 min walk)
- Shop Whetstone Village Store, 350 m (4 min walk)
- Park 170 m (2 min walk)
- Café The Rainbow Tree, 510 m (6 min walk)
- Place of worship St Peter's, 220 m (3 min walk)
- Library Blaby Library, 940 m (12 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Specialisms
Specialisms as registered with CQC.
Family reviews
No family has reviewed Chataway Care Home on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Chataway Care Home against its area
- Rated Good. Across Leicestershire, 81% of the 151 rated care homes are Good or Outstanding and 3 are Outstanding.
- Its rating (August 2026) is more recent than 96% of care home ratings in Leicestershire.
- With 14 beds it is smaller than 76% of care homes in Leicestershire, where the typical home has 30.
- Registered with CQC in 2012: it has been registered longer than 52% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Leicestershire lists 4.
All figures compare it with other care homes in Leicestershire; CQC register, Oct 2026.
Nearest care homes
Guides for families
Whetstone: care homes inspected recently
- Everdale GrangeApr 2025
Questions about Chataway Care Home
- How is Chataway Care Home rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Chataway Care Home charge?
- Chataway Care Home hasn't shared a price list with us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East Midlands). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Chataway Care Home?
- CQC lists Chataway Residential Home Limited as the provider responsible for Chataway Care Home.
- How big is Chataway Care Home?
- CQC registers Chataway Care Home for 14 residents; ask about vacancies, room sizes and en-suite bathrooms.
- How recent is Chataway Care Home's CQC rating?
- Its current CQC rating dates from 7 August 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Chataway Care Home care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Is Chataway Care Home a registered provider?
- Yes. Chataway Care Home is registered with the Care Quality Commission as a care home (location ID 1-410393909) and was rated Good overall in August 2026.
- Where is Chataway Care Home?
- It is at 4 East Avenue, Whetstone, Leicester, LE8 6JG.
- What type of care does Chataway Care Home provide?
- Chataway Care Home is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
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