Care home · Carlisle
Creative Support - The Laurels (Cumbria)
Illustrative photo, not of Creative Support - The Laurels (Cumbria)- Address
- 10 Norfolk Road, Carlisle, CA2 5PQ
- Run by
- Creative Support Limited (59 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 29 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- March 2015 (11 years)
- Part of
- Creative Support Limited
- Registered manager
- Shirleyann Tingey
- Company check
- Active, accounts up to date (Companies House IP27440R)
- Last CQC check
- 26 Feb 2021
- Typical fees Estimated
- £1,080–£1,330 a week for residential care. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
More in Carlisle: Care homes in Carlisle (18) · Best rated care homes in Carlisle · Care homes for elderly care in Carlisle
CQC page for this service · CQC location ID 1-1890360425
An overview of Creative Support - The Laurels (Cumbria)
Registered with CQC as a residential care home, Creative Support - The Laurels (Cumbria) is based in Carlisle, run by Creative Support Limited. It is registered to support older people.
Its latest CQC rating is Good overall (April 2020). It is one of 18 CQC-registered care homes in and around Carlisle; 15 of those are rated Good or Outstanding.
Each area CQC checks
- Safe60 of 78 in Cumberland
- Effective71 of 78 in Cumberland
- Caring68 of 78 in Cumberland
- Responsive68 of 78 in Cumberland
- Well-led56 of 78 in Cumberland
From CQC's latest report, published 10 April 2020. Under each rating: how many care homes in Cumberland share it.
Specialisms
From the CQC register; ask how each need is met in practice.
Reading Creative Support - The Laurels (Cumbria)'s CQC ratings
Creative Support - The Laurels (Cumbria) has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 55 of the 77 other care homes in Cumberland that CQC has rated.
Past CQC ratings
- Mar 2016
- Sep 2018
- Mar 2019
- Apr 2020
- Feb 2021
- Today Rating 6 years old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 26 February 2021
- CQC inspection report 10 April 2020
- CQC inspection report 16 March 2019
- CQC inspection report 13 September 2018
- CQC inspection report 10 March 2016
Finding it
- Ward
- Denton Holme
- Council
- Cumberland Council · paying for care
- Parliamentary constituency
- Carlisle
- Local NHS (ICB)
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in CA2 (13)
Larger map · Plan a journey · OpenStreetMap (ODbL)
Nearby
- Bus stop 120 m (1 min walk) · 33 stops within 600 m
- Railway station Carlisle, 1.2 km (15 min walk)
- GP surgery Blackwell Road Surgery, 1.4 km (17 min walk)
- Pharmacy Well Pharmacy, 630 m (8 min walk)
- Shop 180 m (2 min walk)
- Park 230 m (3 min walk)
- Café Cornerstone, 670 m (8 min walk)
- Place of worship St James Church, 200 m (3 min walk)
- Library Denton Holme Library, 580 m (7 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Track record
CQC registration dates from March 2015, so the service has been operating for around 11 years under its current registration.
CQC has published 5 overall ratings for it (2016–2021), starting at Good; it has gone up 1 and down 1 time, and is now Inspected but not rated.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
CQC lists 5 reports for this location, the latest dated 26 February 2021.
Inspection findings in brief
- We found the following examples of good practice: All staff and essential visitors used appropriate personal protective equipment (PPE).
- The home had sufficient supplies of appropriate PPE which was stored hygienically and kept safe.
- Staff were provided with separate areas to put on and take off and dispose of PPE safely.
- Staff supported people's social and emotional wellbeing.
Inspected 9 February 2021; report published 26 February 2021; supporting 29 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The registered provider
Creative Support - The Laurels (Cumbria) is run by Creative Support Limited (company IP27440R).
At Companies House, the company is listed as active, its accounts are filed on time and there is no insolvency history.
Creative Support Limited runs 59 CQC-registered services across 38 council areas; 52 of the 56 with a rating are Good or Outstanding (93%), against 87% for the same mix of services across England.
It trades under the Creative Support Limited brand, which covers 59 services run by 1 registered provider.
Costs to expect
We estimate Creative Support - The Laurels (Cumbria) at £1,080–£1,330 a week for residential care, based on published prices in the region. Over a year that is roughly £56k–£69k.
Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.
With savings below £23,250, Cumberland Council may contribute once it has carried out a free needs assessment.
Choice nearby
There are 17 other care homes within 3 miles, 14 of them rated Good or Outstanding; the nearest is Norfolk Road, under 0.5 miles away.
17 of the 19 nearest rated care homes have a more recent rating than this one.
It sits in Denton Holme ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Within about a 10-minute walk there is a pharmacy (8 min), a shop (2 min), a park (3 min), a café (8 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Family reviews
There are no reviews of Creative Support - The Laurels (Cumbria) yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How Creative Support - The Laurels (Cumbria) compares
- Rated Good. Across Cumberland, 79% of the 78 rated care homes are Good or Outstanding and 3 are Outstanding.
- Its rating (April 2020) is more recent than 37% of care home ratings in Cumberland.
- With 29 beds it is larger than 55% of care homes in Cumberland, where the typical home has 26.
- Registered with CQC in 2015: it has been registered longer than 41% of care homes in the area.
- It lists 1 specialisms with CQC; the typical care home in Cumberland lists 3.
Based on the CQC register for Cumberland as at Oct 2026.
Also nearby
Guides for families
Carlisle: care homes inspected recently
- Kingston Court Care HomeSep 2025
- Eden Manor Care HomeMar 2026
- Carlisle Dementia Centre - ParkfieldFeb 2025
What families ask about Creative Support - The Laurels (Cumbria)
- Is Creative Support - The Laurels (Cumbria) rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What are Creative Support - The Laurels (Cumbria)'s fees?
- Creative Support - The Laurels (Cumbria)'s prices aren't on our site yet. Residential care home typically costs £1,205 a week (average 2026 self-funder fees in North West). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Creative Support - The Laurels (Cumbria)?
- CQC lists Creative Support Limited as the provider responsible for Creative Support - The Laurels (Cumbria).
- How big is Creative Support - The Laurels (Cumbria)?
- CQC registers Creative Support - The Laurels (Cumbria) for 29 residents; ask about vacancies, room sizes and en-suite bathrooms.
- When did CQC last rate Creative Support - The Laurels (Cumbria)?
- The rating now shown was published on 10 April 2020, 6 years ago. Ask what has changed since then, for example in management or staffing.
- Is Creative Support - The Laurels (Cumbria) registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- What services is Creative Support - The Laurels (Cumbria) registered for?
- CQC lists Creative Support - The Laurels (Cumbria) under: residential homes. Check which of these it is actively providing now.
- Is Creative Support - The Laurels (Cumbria) regulated by the Care Quality Commission?
- Yes: CQC lists it as a care home under location ID 1-1890360425 and was rated Good overall in April 2020.
- Where is Creative Support - The Laurels (Cumbria)?
- It is at 10 Norfolk Road, Carlisle, CA2 5PQ.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.