Care home · Tunbridge Wells
Crossways Community
Illustrative photo, not of Crossways Community- Address
- 8 Culverden Park Road, Tunbridge Wells, TN4 9QX
- Run by
- Crossways Community
- Type of provider
- Charity (registered charity 1007156)
- Service
- Residential care home
- Beds
- 17 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Garden
- Garden for residents (as stated on crosswayscommunity.org.uk)
- En-suite rooms
- En-suite rooms available (as stated on crosswayscommunity.org.uk)
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Penelope Ellinor Rist
- Last CQC check
- 30 Jun 2021
- Typical fees Estimated
- £1,400–£1,710 a week for residential care. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Royal Tunbridge Wells: Care homes in Royal Tunbridge Wells (16) · Best rated care homes in Royal Tunbridge Wells · Care homes for elderly care in Royal Tunbridge Wells · Care homes for learning disability care in Royal Tunbridge Wells · Care homes for mental health care in Royal Tunbridge Wells
CQC page for this service · CQC location ID 1-132698145
An overview of Crossways Community
Registered with CQC as a residential care home, Crossways Community is based in Tunbridge Wells. It supports adults of all ages, with registered specialisms in learning disabilities and mental health conditions.
Its latest CQC rating is Good overall (November 2018). It is one of 16 CQC-registered care homes in and around Royal Tunbridge Wells; 11 of those are rated Good or Outstanding.
Earlier inspections
- Jun 2016
- Nov 2018
- Jun 2021
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 30 June 2021
- CQC inspection report 13 November 2018
- CQC inspection report 23 June 2016
- Inspection report 11 February 2015
- Inspection report 24 August 2013
- Inspection report 30 October 2012
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 19 September 2012 by Tunbridge Wells. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Crossways Community"). Open Government Licence.
Map and area details
- Ward
- Culverden
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Tunbridge Wells
- Local NHS (ICB)
- NHS Kent and Medway Integrated Care Board
- Urban or rural
- Urban · further from a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Care homes in TN4 (8)
Open the full map · Route planner · Base map © OpenStreetMap
Close by
- Bus stop 200 m (3 min walk) · 17 stops within 600 m
- Railway station Tunbridge Wells, 1.1 km (14 min walk)
- Pharmacy Paydens Pharmacy, 290 m (4 min walk)
- Shop Little Waitrose, 160 m (2 min walk)
- Park St John's Recreation Ground, 500 m (6 min walk)
- Café Basil, 240 m (3 min walk)
- Place of worship St. John's Church, 220 m (3 min walk)
- Library Tunbridge Wells Library, 810 m (10 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
How long it has been running
CQC registration dates from December 2010, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2016–2021), starting at Good; it has gone up 0 and down 0 times, and is now Inspected but not rated.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
There are 6 CQC reports on file for this address; the newest is from 30 June 2021.
What it may cost
We estimate Crossways Community at £1,400–£1,710 a week for residential care, based on published prices in the region. Over a year that is roughly £73k–£89k.
Ask what notice is given before a fee increase and what triggers one.
Council help is possible below £23,250 in savings: ask Kent Council for a free care needs assessment.
Ownership and company checks
Crossways Community is the only service its provider, Crossways Community, runs, so it is an independent, single-site operator rather than part of a chain.
The local picture
There are 19 other care homes within 3 miles, 14 of them rated Good or Outstanding; the nearest is Hallmark Chamberlain Court Luxury Care Home, 0.5 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (4 of the nearest 25); mental health conditions (4 of the nearest 25).
20 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Culverden ward, classed by ONS as urban (further from a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Within about a 10-minute walk there is a pharmacy (4 min), a shop (2 min), a park (6 min), a café (3 min) and a bus stop (3 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
Taken from its CQC registration.
Key points from CQC's visit
- The service is provided from an adapted home across two floors.
- The service supported people to maintain safe contact with friends and family.
- This included staff supporting people to use the telephone and internet.
- Visits were facilitated using the garden and conservatory area of part of the home.
Inspected 29 March 2021; report published 30 June 2021; supporting 17 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Each area CQC checks
- Safe353 of 455 in Kent
- Effective400 of 455 in Kent
- Caring406 of 455 in Kent
- Responsive395 of 455 in Kent
- Well-led323 of 455 in Kent
As rated by CQC, published 13 November 2018. Under each rating: how many care homes in Kent share it.
What the ratings tell you
All five areas CQC looks at are rated Good for Crossways Community: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 322 of the 454 other care homes in Kent that CQC has rated.
Family reviews
No family has reviewed Crossways Community on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Questions about Crossways Community
- How did Crossways Community score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Is Crossways Community registered for dementia care?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Is Crossways Community registered with CQC?
- It is. The CQC register records Crossways Community as a care home, location ID 1-132698145 and was rated Good overall in November 2018.
- When was Crossways Community last inspected?
- The rating now shown was published on 13 November 2018, 7 years ago. Ask what has changed since then, for example in management or staffing.
- How many residents can Crossways Community take?
- CQC registers Crossways Community for 17 residents; ask about vacancies, room sizes and en-suite bathrooms.
- What are Crossways Community's fees?
- Crossways Community has not published its fees with us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Ask for a written quote that includes weekend and bank holiday rates.
- What is Crossways Community's address?
- It is at 8 Culverden Park Road, Tunbridge Wells, TN4 9QX.
- What type of care does Crossways Community provide?
- Its CQC registration covers residential homes. Ask Crossways Community how it would adapt if needs increase.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.