Care home · St. Leonards-on-sea
Grosvenor House
Illustrative photo, not of Grosvenor House- Address
- 14 Grosvenor Gardens, St. Leonards-on-sea, TN38 0AE
- Run by
- Greensleeves Homes Trust (26 services)
- Type of provider
- Charity (registered charity 1060478)
- Service
- Residential care home
- Beds
- 33 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- En-suite rooms
- En-suite rooms available (as stated on greensleeves.org.uk)
- Registered with CQC
- December 2010 (15 years)
- Part of
- Greensleeves
- Registered manager
- Amanda Newport
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03260168)
- Last CQC check
- 2 Mar 2026
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
More in Hastings: Care homes in Hastings (61) · Best rated care homes in Hastings · Care homes for dementia care in Hastings · Care homes for elderly care in Hastings · Care homes for physical disability care in Hastings
See this service on the CQC website · CQC location ID 1-121567166
Grosvenor House at a glance
Grosvenor House is a CQC-registered residential care home in St. Leonards-on-sea, run by Greensleeves Homes Trust. Its CQC registration covers older people, including people living with dementia and physical disabilities.
At its most recent rating, CQC judged it Good overall (March 2026). It is one of 61 CQC-registered care homes in and around Hastings; 50 of those are rated Good or Outstanding.
Budgeting for this home
We estimate Grosvenor House at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
If savings are under the upper limit (£23,250 in England), East Sussex Council may pay part of the cost after a free care needs assessment.
What inspectors found
- Grosvenor House provides personal care and support for up to 33 older people, some of whom were living with dementia.
- This assessment was prompted by the length of time since our last inspection.
- People were supported by staff who were kind and compassionate.
- One person told us, “They know what I like and if they don't know they will ask.” They told us staff were kind, “Very good.
Inspected 5 September 2017; report published 4 October 2017; supporting 19 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is St Saviours Road, under 0.5 miles away.
5 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in West St Leonards ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Within about a 10-minute walk there is a shop (6 min), a park (2 min), a café (2 min), a bus stop (1 min) and a railway station (3 min), which matters for residents who can go out and for visiting family.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Grosvenor House scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 5 January 2026, published 2 March 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Jun 2015
- Sep 2016
- Oct 2017
- Mar 2026
- Today Rated in the last 12 months
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 4 October 2017
- CQC inspection report 17 September 2016
- CQC inspection report 18 June 2015
- Inspection report 24 October 2013
- Inspection report 11 January 2013
- Inspection report 19 April 2012
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 9 February 2026 by Hastings. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Grosvenor House"). Open Government Licence.
Area and map
- Ward
- West St Leonards
- Parliamentary constituency
- Hastings and Rye
- NHS integrated care board
- NHS Surrey and Sussex Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Care homes in TN38 (27)
View on OpenStreetMap · Directions · Map © OpenStreetMap contributors
Within walking distance
- Bus stop 50 m (1 min walk) · 14 stops within 600 m
- Railway station West St Leonards, 250 m (3 min walk)
- Shop 480 m (6 min walk)
- Park West Marina Gardens, 160 m (2 min walk)
- Café The Little Dugout, 150 m (2 min walk)
- Place of worship St Ethelburga, 410 m (5 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
History with CQC
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 4 overall ratings for it (2015–2026), starting at Requires improvement and improving to Good.
6 reports have been published for this location, most recently on 4 October 2017.
Who runs it
Grosvenor House is run by Greensleeves Homes Trust (company 03260168), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Greensleeves Homes Trust runs 26 CQC-registered services across 20 council areas; 18 of the 26 with a rating are Good or Outstanding (69%), against 83% for the same mix of services across England.
2 of its services are in East Sussex.
It trades under the Greensleeves brand, which covers 26 services run by 1 registered provider.
Specialisms
From the CQC register; ask how each need is met in practice.
Safe, effective, caring, responsive, well-led
- Safe75% score229 of 261 in East Sussex
- Effective75% score247 of 261 in East Sussex
- Caring75% score253 of 261 in East Sussex
- Responsive75% score238 of 261 in East Sussex
- Well-led75% score173 of 261 in East Sussex
Ratings from CQC's most recent report, published 2 March 2026. Under each rating: how many care homes in East Sussex share it.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Grosvenor House: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 172 of the 260 other care homes in East Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Family reviews
There are no reviews of Grosvenor House yet. If you know the service, your experience could help someone else.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Grosvenor House against its area
- Rated Good. Across East Sussex, 85% of the 261 rated care homes are Good or Outstanding and 5 are Outstanding.
- Its rating (March 2026) is more recent than 84% of care home ratings in East Sussex.
- With 33 beds it is larger than 65% of care homes in East Sussex, where the typical home has 24.
- Registered with CQC in 2010: it has been registered longer than 88% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in East Sussex lists 3.
Comparison set: every registered care home in East Sussex, CQC data for Oct 2026.
Nearby options
Guides for families
Newer ratings near Hastings
- EVHM LLP - 24 Tower Road WestAug 2026
- Southdowns Nursing HomeNov 2024
- Mountside Care HomeOct 2026
Grosvenor House: common questions
- Can Grosvenor House care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Grosvenor House's CQC rating?
- 2 March 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What is Grosvenor House's address?
- It is at 14 Grosvenor Gardens, St. Leonards-on-sea, TN38 0AE.
- Is Grosvenor House registered with CQC?
- Registered, yes: location 1-121567166 on the Care Quality Commission register, listed as a care home and was rated Good overall in March 2026.
- What kind of care can Grosvenor House offer?
- Grosvenor House is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How much does Grosvenor House charge?
- Grosvenor House hasn't shared a price list with us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Get the quote in writing, including any extra charges.
- How is Grosvenor House rated for safety and leadership?
- CQC rates five key questions. For Grosvenor House: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How big is Grosvenor House?
- Grosvenor House can take up to 33 residents. Ask what is free now and about en-suite rooms.
- Who is the registered provider for Grosvenor House?
- CQC lists Greensleeves Homes Trust as the provider responsible for Grosvenor House.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.