Care home · Weston Super Mare
Heathwood Care Home
Illustrative photo, not of Heathwood Care Home- Address
- 9-11 Trewartha Park, Weston Super Mare, BS23 2RP
- Run by
- Flollie Investments Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 29 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2012 (14 years)
- Registered manager
- Deborah Susan Knight
- Company check
- Active, trading since 2000 (25 years), accounts up to date (Companies House 04127951)
- Last CQC check
- 10 Jun 2026
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
More in Weston-super-Mare: Care homes in Weston-super-Mare (61) · Best rated care homes in Weston-super-Mare · Care homes for dementia care in Weston-super-Mare · Care homes for elderly care in Weston-super-Mare
See this service on the CQC website · CQC location ID 1-377234586
An overview of Heathwood Care Home
Registered with CQC as a residential care home, Heathwood Care Home is based in Weston Super Mare, run by Flollie Investments Limited. It supports older people, with registered specialisms in dementia.
Its latest CQC rating is Good overall (June 2026). It is one of 61 CQC-registered care homes in and around Weston-super-Mare; 57 of those are rated Good or Outstanding.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Heathwood Care Home scores 30%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 0%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 0%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 0%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 18 May 2026, published 19 December 2024 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
How its rating has changed
- Dec 2016
- Aug 2019
- Feb 2021
- Dec 2024
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 18 February 2021
- CQC inspection report 24 August 2019
- CQC inspection report 2 December 2016
- Inspection report 14 May 2014
- Inspection report 2 October 2013
- Inspection report 8 June 2012
Kitchen hygiene rating
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 1 May 2026 by North Somerset. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "Heathwood"). Open Government Licence.
Location and local area
- Ward
- Weston-super-Mare Hillside
- Council
- North Somerset Council · paying for care
- Parliamentary constituency
- Weston-super-Mare
- NHS area (integrated care board)
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in BS23 (58)
Larger map · Plan a journey · © OpenStreetMap contributors
Nearby
- Bus stop 100 m (1 min walk) · 25 stops within 600 m
- Railway station Weston-super-Mare, 1.0 km (13 min walk)
- GP surgery Graham Road Surgery, 1.2 km (14 min walk)
- Pharmacy Jay's Pharmacy, 790 m (10 min walk)
- Shop Tesco Express, 670 m (8 min walk)
- Park Grove Park, 780 m (10 min walk)
- Café Rowan Tree Tea Room, 710 m (9 min walk)
- Place of worship 80 m (1 min walk)
- Library Weston-super-Mare Town Library, 1.1 km (13 min walk)
Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
The registered provider
Heathwood Care Home is run by Flollie Investments Limited (company 04127951), incorporated in 2000, 11 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Flollie Investments Limited runs 3 CQC-registered services; 3 of the 3 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 3 are in North Somerset, so it is a local operator rather than a national chain.
Registered specialisms
From the CQC register; ask how each need is met in practice.
From the latest CQC inspection
- At our last assessment, we rated this service overall as good.
- The provider was previously in breach of the legal regulations of staffing and good governance.
- Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
- A health professional said, “All of the carers are very respectful, patient and kind to the residents, and the residents are well looked after.” People were supported by a consistent team of staff who knew them well.
Inspected 21 January 2021; report published 18 February 2021. From the regulator's own summary (Open Government Licence). Read the full report.
Track record
Heathwood Care Home has been registered with CQC since March 2012, about 14 years.
CQC has published 5 overall ratings for it (2016–2026), starting at Outstanding and falling to Good.
Reports on record: 6, with the most recent dated 18 February 2021.
Reading Heathwood Care Home's CQC ratings
Heathwood Care Home has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 72 of the 88 other care homes in North Somerset that CQC has rated.
Under CQC's newer scoring, its strongest area is Safe at 75% and its lowest is Responsive at 0%, averaging 30% overall.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 23 of them rated Good or Outstanding, and the closest is Earlfield Lodge, under 0.5 miles away.
Its rating is more recent than any of the 24 nearest rated care homes.
It sits in Weston-super-Mare Hillside ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
Within about a 10-minute walk there is a pharmacy (10 min), a shop (8 min), a park (10 min), a café (9 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Costs to expect
We estimate Heathwood Care Home at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
People with savings under £23,250 may get help from North Somerset Council after a needs and financial assessment.
How CQC rated each area
- Safe75% score80 of 89 in North Somerset
- Effective0% score88 of 89 in North Somerset
- Caring0% score86 of 89 in North Somerset
- Responsive0% score86 of 89 in North Somerset
- Well-led75% score73 of 89 in North Somerset
Ratings from CQC's most recent report, published 10 June 2026. Under each rating: how many care homes in North Somerset share it.
Family reviews
There are no reviews of Heathwood Care Home yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Heathwood Care Home compares
- Rated Good. Across North Somerset, 97% of the 88 rated care homes are Good or Outstanding and 0 are Outstanding.
- Its rating (June 2026) is more recent than 95% of care home ratings in North Somerset.
- With 29 beds it is larger than 55% of care homes in North Somerset, where the typical home has 27.
- Registered with CQC in 2012: it has been registered longer than 33% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in North Somerset lists 3.
Based on the CQC register for North Somerset as at Oct 2026.
Nearby options
Guides for families
Weston-super-Mare: care homes inspected recently
- Acer House Care HomeFeb 2026
- Earlfield LodgeMay 2026
- Cherrywood HouseApr 2025
Questions about Heathwood Care Home
- Does Heathwood Care Home support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How recent is Heathwood Care Home's CQC rating?
- The latest rating is dated 10 June 2026; ask whether there have been changes since.
- Where is Heathwood Care Home?
- It is at 9-11 Trewartha Park, Weston Super Mare, BS23 2RP.
- Is Heathwood Care Home regulated by the Care Quality Commission?
- Registered, yes: location 1-377234586 on the Care Quality Commission register, listed as a care home and was rated Good overall in June 2026.
- What services is Heathwood Care Home registered for?
- Heathwood Care Home is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- How much does care from Heathwood Care Home cost?
- Heathwood Care Home has not published its fees with us. Residential care home typically costs £1,445 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Heathwood Care Home rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How many residents can Heathwood Care Home take?
- Heathwood Care Home is registered for up to 29 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Which provider runs Heathwood Care Home?
- Flollie Investments Limited is the registered provider for Heathwood Care Home.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.