Care home · Croydon
Norbury Crescent
Illustrative photo, not of Norbury Crescent- Address
- 13 Norbury Crescent, London, SW16 4JS
- Run by
- Truecare Haven Support Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home, Home care agency
- Beds
- 3 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2016 (10 years)
- Registered manager
- Jane Maud Arkhurst
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 10085158)
- Last CQC check
- 9 Nov 2018
- Typical fees Estimated
- £1,450–£1,780 a week for residential care. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care · Accommodation for persons who require nursing or personal care
More in Croydon: Care homes in Croydon (126) · Best rated care homes in Croydon · Care homes for learning disability care in Croydon · Care homes for care for adults under 65 in Croydon
CQC page for this service · CQC location ID 1-2858497952
Introducing Norbury Crescent
Norbury Crescent in Croydon is registered with the Care Quality Commission as a residential care home, run by Truecare Haven Support Ltd. The service is registered to support adults under 65 and lists learning disabilities among its specialisms.
CQC rated it Good overall (November 2018). It is one of 56 CQC-registered care homes in and around Streatham; 45 of those are rated Good or Outstanding.
Reading Norbury Crescent's CQC ratings
Norbury Crescent has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 99 of the 118 other care homes in Croydon that CQC has rated.
How its rating has changed
- Oct 2017
- Nov 2018
- Today Rating 7 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 9 November 2018
- CQC inspection report 11 October 2017
The neighbourhood
- Ward
- Norbury & Pollards Hill
- Council
- London Borough of Croydon · paying for care
- Parliamentary constituency
- Streatham and Croydon North
- NHS integrated care board
- NHS South West London Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in SW16 (34)
View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors
Around the building
- Bus stop 50 m (1 min walk) · 23 stops within 600 m
- Railway station Norbury, 150 m (2 min walk)
- GP surgery Streatham Common Practice, 870 m (11 min walk)
- Pharmacy Cranston Pharmacy, 1.2 km (16 min walk)
- Shop Co-op Food, 200 m (3 min walk)
- Park Norbury Park, 330 m (4 min walk)
- Café Costa, 210 m (3 min walk)
- Place of worship Norbury Baptist Church, 420 m (5 min walk)
- Library Norbury Library, 530 m (7 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is The Chestnuts, under 0.5 miles away.
21 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in Norbury & Pollards Hill ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Within about a 10-minute walk there is a shop (3 min), a park (4 min), a café (3 min), a bus stop (1 min) and a railway station (2 min), which matters for residents who can go out and for visiting family.
Who it can help
From the CQC register; ask how each need is met in practice.
Costs to expect
We estimate Norbury Crescent at £1,450–£1,780 a week for residential care, based on published prices in the region. Over a year that is roughly £75k–£93k.
Ask what notice is given before a fee increase and what triggers one.
With savings below £23,250, Croydon Council may contribute once it has carried out a free needs assessment.
Each area CQC checks
- Safe102 of 119 in Croydon
- Effective115 of 119 in Croydon
- Caring115 of 119 in Croydon
- Responsive110 of 119 in Croydon
- Well-led100 of 119 in Croydon
From CQC's latest report, published 9 November 2018. Under each rating: how many care homes in Croydon share it.
The registered provider
Norbury Crescent is run by Truecare Haven Support Ltd (company 10085158), incorporated in 2016.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Truecare Haven Support Ltd runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
All 2 are in Croydon, so it is a local operator rather than a national chain.
Track record
Norbury Crescent has been registered with CQC since September 2016, about 10 years.
CQC has published 2 overall ratings for it (2017–2018), starting at Requires improvement and improving to Good.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 2 CQC reports on file for this address; the newest is from 9 November 2018.
Inspection findings in brief
- The inspection was announced 48 hours in advance because we needed to ensure the provider or registered manager was available.
- At our last inspection in September 2017 we rated the service requires improvement.
- This was because improvements were required to some aspects of medicines management, assessing risks, water safety, involving people in planning their care and quality assurance.
- People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement.
Inspected 4 October 2018; report published 9 November 2018. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Norbury Crescent compares
- Rated Good. Across Croydon, 90% of the 119 rated care homes are Good or Outstanding and 3 are Outstanding.
- Its rating (November 2018) is more recent than 9% of care home ratings in Croydon.
- With 3 beds it is smaller than 96% of care homes in Croydon, where the typical home has 14.
- Registered with CQC in 2016: it has been registered longer than 32% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Croydon lists 3.
Benchmarked against all CQC-registered care homes in Croydon (Oct 2026).
Other care homes close by
Guides for families
Croydon: care homes inspected recently
- SignHealth Longley RoadJan 2026
- Deepdene HouseMay 2025
- Magnolia CourtOct 2026
What families ask about Norbury Crescent
- Who runs Norbury Crescent?
- CQC lists Truecare Haven Support Ltd as the provider responsible for Norbury Crescent.
- How many beds does Norbury Crescent have?
- Norbury Crescent has 3 registered places. Ask how many are free now and which rooms have en-suites.
- Is Norbury Crescent rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does Norbury Crescent charge?
- Norbury Crescent has not published its fees with us. Residential care home typically costs £1,615 a week (average 2026 self-funder fees in London). A written quote should spell out weekend, bank holiday and short-notice rates.
- What services is Norbury Crescent registered for?
- Norbury Crescent is registered for residential homes, homecare agencies. Ask which of these it provides at the moment.
- Is Norbury Crescent regulated by the Care Quality Commission?
- Yes: CQC lists it as a care home under location ID 1-2858497952 and was rated Good overall in November 2018.
- Where is Norbury Crescent?
- It is at 13 Norbury Crescent, London, SW16 4JS.
- When did CQC last rate Norbury Crescent?
- The rating now shown was published on 9 November 2018, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Does Norbury Crescent support people with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.