Care home · Stourbridge

Oriel Care Home

Rated Requires improvement by CQC Rating published 6 April 2023 Rating 3 years old
A carer talking with a resident in a care home room Illustrative photo, not of Oriel Care Home
Address
87-89 Hagley Road, Stourbridge, DY8 1QY
Run by
Oriel Healthcare Limited
Type of provider
Independent (private company)
Service
Residential care home
Beds
33 (registered with CQC)
Nursing care
No, residential care only (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2018 (8 years)
Registered manager
Kellie Ann Hunt
Company check
Active, trading since 2017 (9 years), accounts up to date (Companies House 10921663)
Last CQC check
6 Apr 2023
Typical fees Estimated
£1,210–£1,470 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Licensed by CQC for: Accommodation for persons who require nursing or personal care

More in Stourbridge: Care homes in Stourbridge (26) · Best rated care homes in Stourbridge · Care homes for dementia care in Stourbridge · Care homes for elderly care in Stourbridge

Read the full CQC inspection report · CQC location ID 1-4707608681

Introducing Oriel Care Home

Oriel Care Home is a CQC-registered residential care home in Stourbridge, run by Oriel Healthcare Limited. Its CQC registration covers older people, including people living with dementia.

At its most recent rating, CQC judged it Requires improvement overall (April 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 26 CQC-registered care homes in and around Stourbridge; 17 of those are rated Good or Outstanding.

What the ratings tell you

Area by area, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.

Across Dudley, 23 of 83 rated care homes are Requires improvement for Safe (28%), while 16 of 83 rated care homes are Requires improvement for Effective (19%), while 26 of 83 rated care homes are Requires improvement for Well-led (31%).

The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Track record

Registered in January 2018, it has 8 years on the CQC register.

CQC has published 5 overall ratings for it (2019–2023), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires improvement.

It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.

CQC lists 5 reports for this location, the latest dated 6 April 2023.

Costs to expect

We estimate Oriel Care Home at £1,210–£1,470 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £63k–£76k.

Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.

With savings below £23,250, Dudley Council may contribute once it has carried out a free needs assessment.

Choice nearby

Choice is wide here: the 25 nearest other care homes are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Hollycroft Nursing Home, under 0.5 miles away.

7 of the 21 nearest rated care homes have a more recent rating than this one.

It sits in Pedmore & Stourbridge East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.

Within about a 10-minute walk there is a pharmacy (5 min), a shop (5 min), a park (8 min), a café (3 min), a bus stop (1 min) and a railway station (6 min), which matters for residents who can go out and for visiting family.

Ownership and company checks

Oriel Care Home is run by Oriel Healthcare Limited (company 10921663), incorporated in 2017.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is residential care for older and disabled people.

The inspection, summarised

  • Some staff had not practiced fire evacuation drills and did not know the emergency evacuation procedure.
  • A lack of analysis of incidents for people experiencing distress linked to their mental health meant they were at risk of not receiving appropriate and effective care.
  • People gave mixed views about their meals, some felt they were not very varied, some were happy with their food.
  • Some staff had not completed mandatory training which could impact on their ability to provide safe effective care.

Inspected 6 December 2022; report published 6 April 2023; supporting 33 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.

Rating history

  1. Mar 2019 Requires improvement
  2. Mar 2020 Good
  3. Dec 2020 Inspected but not rated
  4. Aug 2021 Good
  5. Apr 2023 Requires improvement
  6. Today Rating 3 years old

CQC rating timeline for this address. The latest rating is lower than the one before.

Reports on the CQC website

Food hygiene

3/5

The kitchen has a food hygiene rating of 3 (generally satisfactory), from an inspection on 17 September 2025 by Dudley. Ask how special diets are handled and whether residents can eat when they like.

From the Food Standards Agency (listed as "Oriel Care Home"). Open Government Licence.

Where it is

Ward
Pedmore & Stourbridge East
Parliamentary constituency
Stourbridge
Local NHS (ICB)
NHS Black Country Integrated Care Board
Type of area
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 50% least deprived areas in England
Postcode district
Care homes in DY8 (23)

View on OpenStreetMap · Directions · Map © OpenStreetMap contributors

Nearby

  • Bus stop 30 m (1 min walk) · 28 stops within 600 m
  • Railway station Stourbridge Town, 490 m (6 min walk)
  • GP surgery Lion Health, 1.5 km (18 min walk)
  • Pharmacy Swinford Pharmacy, 430 m (5 min walk)
  • Shop Tesco Express, 380 m (5 min walk)
  • Park Mary Stevens Park, 680 m (8 min walk)
  • Café No 92 Coffee Lounge, 240 m (3 min walk)
  • Place of worship Stourbridge National Spiritualist Church, 310 m (4 min walk)
  • Library Stourbridge Library, 790 m (10 min walk)

Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).

The five key questions

  • SafeRequires improvement23 of 83 in Dudley
  • EffectiveRequires improvement16 of 83 in Dudley
  • CaringGood74 of 83 in Dudley
  • ResponsiveGood74 of 83 in Dudley
  • Well-ledRequires improvement26 of 83 in Dudley

As rated by CQC, published 6 April 2023. Under each rating: how many care homes in Dudley share it.

Specialisms

Specialisms as registered with CQC.

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Oriel Care Home in local context

  • Rated Requires improvement. Across Dudley, 71% of the 83 rated care homes are Good or Outstanding and 0 are Outstanding.
  • Its rating (April 2023) is more recent than 67% of care home ratings in Dudley.
  • With 33 beds it is larger than 64% of care homes in Dudley, where the typical home has 22.
  • Registered with CQC in 2018: it has been registered longer than 47% of care homes in the area.
  • It lists 2 specialisms with CQC; the typical care home in Dudley lists 3.
  • Areas CQC rated below Good: Safe (30% of care homes in Dudley are also rated below Good here); Effective (22% of care homes in Dudley are also rated below Good here); Well-led (34% of care homes in Dudley are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered care home in Dudley. Source: CQC register, Oct 2026.

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Oriel Care Home: common questions

What are Oriel Care Home's fees?
Oriel Care Home has not published its fees with us. Residential care home typically costs £1,295 a week (average 2026 self-funder fees in West Midlands). A written quote should spell out weekend, bank holiday and short-notice rates.
How did Oriel Care Home score on each CQC key question?
By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
How many beds does Oriel Care Home have?
Oriel Care Home can take up to 33 residents. Ask what is free now and about en-suite rooms.
Which provider runs Oriel Care Home?
Oriel Care Home is run by Oriel Healthcare Limited, the registered provider on the CQC register.
Does Oriel Care Home support people with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
When was Oriel Care Home last inspected?
Its current CQC rating dates from 6 April 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Where is Oriel Care Home based?
It is at 87-89 Hagley Road, Stourbridge, DY8 1QY.
Is Oriel Care Home regulated by the Care Quality Commission?
Registered, yes: location 1-4707608681 on the Care Quality Commission register, listed as a care home and was rated Requires improvement overall in April 2023.
What kind of care can Oriel Care Home offer?
Its CQC registration covers residential homes. Ask Oriel Care Home how it would adapt if needs increase.

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