Care home · Penzance
Penlee Residential Care Home
Illustrative photo, not of Penlee Residential Care Home- Address
- 56 Morrab Road, Penzance, TR18 4EP
- Run by
- Copthorne Care Homes Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 25 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2022 (4 years)
- Registered manager
- Anna Cavendish Billinger
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13630850)
- Last CQC check
- 18 Nov 2022
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Penzance: Care homes in Penzance (8) · Best rated care homes in Penzance · Care homes for dementia care in Penzance · Care homes for elderly care in Penzance · Care homes for physical disability care in Penzance
Read the full CQC inspection report · CQC location ID 1-12943599479
Introducing Penlee Residential Care Home
Registered with CQC as a residential care home, Penlee Residential Care Home is based in Penzance, run by Copthorne Care Homes Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (November 2022). It is one of 8 CQC-registered care homes in and around Penzance; 8 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe161 of 193 in Cornwall
- Effective170 of 193 in Cornwall
- Caring180 of 193 in Cornwall
- Responsive176 of 193 in Cornwall
- Well-led142 of 193 in Cornwall
As rated by CQC, published 18 November 2022. Under each rating: how many care homes in Cornwall share it.
Who runs it
Penlee Residential Care Home is run by Copthorne Care Homes Ltd (company 13630850), incorporated in 2021.
At Companies House, the company is listed as active, its accounts are filed on time, its confirmation statement is overdue, it has 2 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Registered specialisms
From the CQC register; ask how each need is met in practice.
Track record
CQC registration dates from July 2022, so the service has been operating for around 4 years under its current registration.
CQC has published 4 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 1 time, and is now Good.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The inspection, summarised
- The inspection was prompted following concerns raised to the Care Quality Commission in relation to the management of medicines, consent, governance and staffing levels.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- People received their medicines in a safe and caring way.
- Where we identified some gaps in records and audits the registered manager took immediate action to address this.
Inspected 26 October 2022; report published 18 November 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Choice nearby
There are 8 other care homes within 3 miles, 8 of them rated Good or Outstanding; the nearest is The Old Manor House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (5 of the nearest 18); sight or hearing loss (5 of the nearest 18).
8 of the 18 nearest rated care homes have a more recent rating than this one.
It sits in Penzance Promenade ward, classed by ONS as urban (further from a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Within about a 10-minute walk there is a pharmacy (5 min), a shop (3 min), a park (2 min), a café (2 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Earlier inspections
- Jun 2016
- Dec 2018
- Dec 2019
- Nov 2022
- Today Rating 3 years old
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 18 November 2022
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 28 October 2025 by Cornwall. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "Penlee Residential Care Home"). Open Government Licence.
Area and map
- Ward
- Penzance Promenade
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- St Ives
- NHS planning area
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Area classification
- Urban, further from a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Care homes in TR18 (7)
Larger map · Route planner · Map © OpenStreetMap contributors
Around the building
- Bus stop 190 m (2 min walk) · 17 stops within 600 m
- Railway station Penzance, 810 m (10 min walk)
- Pharmacy Boots, 440 m (5 min walk)
- Shop Co-op Food, 200 m (3 min walk)
- Park Penlee Park, 170 m (2 min walk)
- Café Honey Pot, 180 m (2 min walk)
- Place of worship The Salvation Army - Penzance, 250 m (3 min walk)
- Library Morrab Library, 150 m (2 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 141 of the 192 other care homes in Cornwall that CQC has rated.
Costs to expect
We estimate Penlee Residential Care Home at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask what notice is given before a fee increase and what triggers one.
People with savings under £23,250 may get help from Cornwall Council after a needs and financial assessment.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Penlee Residential Care Home: common questions
- Where is Penlee Residential Care Home?
- It is at 56 Morrab Road, Penzance, TR18 4EP.
- Is Penlee Residential Care Home registered with CQC?
- Yes: CQC lists it as a care home under location ID 1-12943599479 and was rated Good overall in November 2022.
- What kind of care can Penlee Residential Care Home offer?
- Registration for Penlee Residential Care Home covers: residential homes. Check which of these it offers today.
- Is Penlee Residential Care Home registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was Penlee Residential Care Home last inspected?
- The rating now shown was published on 18 November 2022, 3 years ago. Ask what has changed since then, for example in management or staffing.
- How many residents can Penlee Residential Care Home take?
- Penlee Residential Care Home has 25 registered places. Ask how many are free now and which rooms have en-suites.
- Who runs Penlee Residential Care Home?
- The registered provider is Copthorne Care Homes Ltd, according to CQC.
- What are Penlee Residential Care Home's fees?
- Penlee Residential Care Home has not published its fees with us. Residential care home typically costs £1,445 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
- How is Penlee Residential Care Home rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.