Care home · Cheltenham

Queensbridge House

Rated Requires improvement by CQC Rating published 18 November 2024 Rating 1 year old
A carer talking with women in wheelchairs Illustrative photo, not of Queensbridge House
Address
63 Queens Road, Cheltenham, GL50 2NF
Run by
Queensbridge Care Limited
Type of provider
Independent (private company)
Service
Residential care home
Beds
27 (registered with CQC)
Nursing care
No, residential care only (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2011 (15 years)
Registered manager
Karen Anne Blanche
Company check
Active, trading since 2004 (22 years), accounts up to date (Companies House 05018217)
Last CQC check
18 Nov 2024
Typical fees Estimated
£1,370–£1,680 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate

Regulated activities on its registration: Accommodation for persons who require nursing or personal care

More in Cheltenham: Care homes in Cheltenham (36) · Best rated care homes in Cheltenham · Care homes for dementia care in Cheltenham · Care homes for elderly care in Cheltenham · Care homes for physical disability care in Cheltenham

See this service on the CQC website · CQC location ID 1-121047648

An overview of Queensbridge House

Registered with CQC as a residential care home, Queensbridge House is based in Cheltenham, run by Queensbridge Care Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and mental health conditions.

Its latest CQC rating is Requires improvement overall (November 2024), with Caring rated Outstanding, but Responsive and Well-led were rated Requires improvement. It is one of 36 CQC-registered care homes in and around Cheltenham; 25 of those are rated Good or Outstanding.

Around Cheltenham

Choice is wide here: the 25 nearest other care homes are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Crofton Springs, under 0.5 miles away.

6 of the 24 nearest rated care homes have a more recent rating than this one.

It sits in Lansdown ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.

Within about a 10-minute walk there is a GP surgery (10 min), a shop (1 min), a park (7 min), a café (1 min), a bus stop (1 min) and a railway station (2 min), which matters for residents who can go out and for visiting family.

What the ratings tell you

For Queensbridge House, Caring is rated Outstanding; Responsive and Well-led are rated below Good; 2 other areas are Good.

Across Gloucestershire, 18 of 189 rated care homes are Outstanding for Caring (10%), while 9 of 189 rated care homes are Requires improvement for Responsive (5%), while 34 of 189 rated care homes are Requires improvement for Well-led (18%).

The Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Likely fees

We estimate Queensbridge House at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.

Ask what notice is given before a fee increase and what triggers one.

Gloucestershire Council can help with costs for people with savings under £23,250, starting with a free assessment.

Queensbridge House over the years

CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.

CQC has published 9 overall ratings for it (2015–2024), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires improvement.

The CQC website holds 6 reports for it, the latest from 19 September 2023.

Ratings for safety, care and leadership

  • SafeGood164 of 189 in Gloucestershire
  • EffectiveGood174 of 189 in Gloucestershire
  • CaringOutstanding18 of 189 in Gloucestershire
  • ResponsiveRequires improvement9 of 189 in Gloucestershire
  • Well-ledRequires improvement34 of 189 in Gloucestershire

From CQC's latest report, published 18 November 2024. Under each rating: how many care homes in Gloucestershire share it; for example, 18 of 189 care homes in Gloucestershire rated Outstanding for Caring.

Who the service is registered for

Registration details from CQC.

Past CQC ratings

  1. Jun 2015 Requires improvement
  2. Dec 2015 Requires improvement
  3. Oct 2016 Requires improvement
  4. Feb 2018 Requires improvement
  5. Apr 2019 Good
  6. Aug 2023 Requires improvement
  7. Sep 2023 Inspected but not rated
  8. Sep 2024 Requires Improvement
  9. Today Rating 1 year old

Published CQC ratings in date order.

CQC documents

Council food inspection

5/5

The kitchen has a food hygiene rating of 5 (very good), from an inspection on 13 March 2025 by Cheltenham. On a visit, ask to see this week's menu and how residents choose what they eat.

From the Food Standards Agency (listed as "Queensbridge Care Limited"). Open Government Licence.

Area and map

Ward
Lansdown
Parliamentary constituency
Cheltenham
Integrated care board
NHS Gloucestershire Integrated Care Board
ONS area type
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 20% least deprived areas in England
Postcode district
Care homes in GL50 (10)

Larger map · How to get there · Base map © OpenStreetMap

Local amenities

  • Bus stop 80 m (1 min walk) · 28 stops within 600 m
  • Railway station Cheltenham Spa, 150 m (2 min walk)
  • GP surgery Underwood Surgery, 770 m (10 min walk)
  • Pharmacy St Mark's Pharmacy, 960 m (12 min walk)
  • Shop Tesco Express, 70 m (1 min walk)
  • Park Pates Avenue, 550 m (7 min walk)
  • Café The Green Coffee Machine, 60 m (1 min walk)
  • Place of worship St Mark's Methodist Church, 250 m (3 min walk)
  • Library Park Campus Library, 1.2 km (15 min walk)

Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.

Ward and NHS boundaries from official postcode data, Open Government Licence.

What inspectors found

  • Queensbridge House provides accommodation for a maximum of 27 people.
  • Everyone living at Queensbridge House were receiving support with mental health needs, but only 3 people were in receipt of the regulated activity.
  • The assessment was focused on the provider’s Infection Control practices to help us conclude our overall judgement of the service.
  • They said the staff were kind and caring, knew their needs well and supported them to keep their rooms clean and supported them if they became unwell.

Inspected 14 June 2023; report published 19 September 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Ownership and company checks

Queensbridge House is run by Queensbridge Care Limited (company 05018217), incorporated in 2004, 6 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is nursing care.

Family reviews

No family has reviewed Queensbridge House on The Care Panel so far.

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Queensbridge House against its area

  • Rated Requires improvement. Across Gloucestershire, 86% of the 189 rated care homes are Good or Outstanding and 12 are Outstanding.
  • Its rating (November 2024) is more recent than 77% of care home ratings in Gloucestershire.
  • With 27 beds it is larger than 51% of care homes in Gloucestershire, where the typical home has 26.
  • Registered with CQC in 2011: it has been registered longer than 74% of care homes in the area.
  • It lists 5 specialisms with CQC; the typical care home in Gloucestershire lists 3.
  • Areas CQC rated below Good: Responsive (5% of care homes in Gloucestershire are also rated below Good here); Well-led (18% of care homes in Gloucestershire are also rated below Good here). Ask the provider what has changed since.

All figures compare it with other care homes in Gloucestershire; CQC register, Oct 2026.

Other care homes close by

Guides for families

Similar care homes near Cheltenham, rated recently

Quick answers about Queensbridge House

How many residents can Queensbridge House take?
Queensbridge House has 27 registered places. Ask how many are free now and which rooms have en-suites.
Who is the registered provider for Queensbridge House?
Queensbridge House is run by Queensbridge Care Limited, the registered provider on the CQC register.
How much does care from Queensbridge House cost?
Queensbridge House has not published its fees with us. Residential care home typically costs £1,445 a week (average 2026 self-funder fees in South West). A written quote should spell out weekend, bank holiday and short-notice rates.
Is Queensbridge House rated well for safety?
CQC rates five key questions. For Queensbridge House: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Requires improvement; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
Where is Queensbridge House?
It is at 63 Queens Road, Cheltenham, GL50 2NF.
Is Queensbridge House registered with CQC?
Yes: CQC lists it as a care home under location ID 1-121047648 and was rated Requires improvement overall in November 2024.
What type of care does Queensbridge House provide?
Queensbridge House is registered for residential homes. Ask which of these it provides at the moment.
Is Queensbridge House registered for dementia care?
Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
How recent is Queensbridge House's CQC rating?
Its current CQC rating dates from 18 November 2024, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.

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