Care home · Gateshead
Springfield House
Illustrative photo, not of Springfield House- Address
- Durham Road, Low Fell, Gateshead, NE9 5BW
- Run by
- HC-One No.2 Limited (30 services)
- Service
- Residential care home
- Beds
- 73 (registered with CQC)
- Registered with CQC
- March 2012 (14 years)
- Part of
- Welltower
- Registered manager
- Emma Louise Eagle
- Company check
- Active, trading since 2004 (22 years), accounts up to date (Companies House 05217764)
- Last CQC check
- 7 Mar 2023
- Typical fees Estimated
- £1,100–£1,350 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
See this service on the CQC website · CQC location ID 1-360889844
Introducing Springfield House
Registered with CQC as a residential care home, Springfield House is based in Gateshead, run by HC-One No.2 Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (March 2023). Well-led was rated Requires improvement. It is one of 32 CQC-registered care homes in and around Gateshead; 30 of those are rated Good or Outstanding.
Inspection findings in brief
- The service has experienced a period of change in management over the last year.
- Improvements have been made to governance/quality checks since the last inspection however there are still areas for improvement.
- Medicines were managed safely however there were some issues with paperwork relating to medicine patches and topical medicines.
- Risks were assessed and regularly reviewed when people's needs changed.
Inspected 10 January 2023; report published 7 March 2023; supporting 69 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How its rating has changed
- Dec 2015
- Jan 2018
- May 2022
- Mar 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 7 March 2023
- CQC inspection report 7 May 2022
- CQC inspection report 12 January 2018
- CQC inspection report 2 December 2015
- Inspection report 2 October 2013
- Inspection report 19 December 2012
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 23 June 2025 by Gateshead. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "Springfield House"). Open Government Licence.
Where it is
- Ward
- Deckham
- Council
- Gateshead Council · paying for care
- Parliamentary constituency
- Gateshead Central and Whickham
- NHS planning area
- NHS North East and North Cumbria Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in NE9 (12)
View on OpenStreetMap · How to get there · Base map © OpenStreetMap
Nearby
- Bus stop 50 m (1 min walk) · 36 stops within 600 m
- Railway station Gateshead Stadium, 1.2 km (15 min walk)
- GP surgery Dryden Road Clinic, 260 m (3 min walk)
- Pharmacy K & A Pharmacy, 350 m (4 min walk)
- Shop Heron Foods, 80 m (1 min walk)
- Park 350 m (4 min walk)
- Café Cafe @ the club, 60 m (1 min walk)
- Place of worship St George's Church, 130 m (2 min walk)
- Library Central Library, 370 m (5 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Ownership and company checks
Springfield House is run by Hc-one No.2 Limited (company 05217764), incorporated in 2004, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is nursing care and residential care for older and disabled people.
HC-One No.2 Limited runs 30 CQC-registered services across 13 council areas; 29 of the 30 with a rating are Good or Outstanding (97%), against 83% for the same mix of services across England.
It trades under the Welltower brand, which covers 623 services run by 76 registered providers.
How long it has been running
Springfield House has been registered with CQC since March 2012, about 14 years.
CQC has published 4 overall ratings for it (2015–2023), starting at Good; it has gone up 1 and down 1 time, and is now Good.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
CQC lists 6 reports for this location, the latest dated 7 March 2023.
What it may cost
We estimate Springfield House at £1,100–£1,350 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £57k–£70k.
Ask what notice is given before a fee increase and what triggers one.
If savings are under the upper limit (£23,250 in England), Gateshead Council may pay part of the cost after a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 24 of them rated Good or Outstanding, and the closest is Pinetree Lodge, under 0.5 miles away.
13 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Deckham ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Within about a 10-minute walk there is a GP surgery (3 min), a pharmacy (4 min), a shop (1 min), a park (4 min), a café (1 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Safe, effective, caring, responsive, well-led
- Safe46 of 47 in Gateshead
- Effective47 of 47 in Gateshead
- Caring42 of 47 in Gateshead
- Responsive45 of 47 in Gateshead
- Well-led4 of 47 in Gateshead
From CQC's latest report, published 7 March 2023. Under each rating: how many care homes in Gateshead share it.
Who the service is registered for
Specialisms as registered with CQC.
What the ratings tell you
For Springfield House, Well-led is rated below Good; 4 other areas are Good.
Across Gateshead, 4 of 47 rated care homes are Requires improvement for Well-led (9%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Springfield House stands locally
- Rated Good. Across Gateshead, 98% of the 47 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2023) is more recent than 36% of care home ratings in Gateshead.
- With 73 beds it is larger than 90% of care homes in Gateshead, where the typical home has 40.
- Registered with CQC in 2012: it has been registered longer than 33% of care homes in the area.
- It lists 6 specialisms with CQC; the typical care home in Gateshead lists 4.
- Areas CQC rated below Good: Well-led (9% of care homes in Gateshead are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Gateshead as at Oct 2026.
Closest alternatives
Guides for families
Gateshead: care homes inspected recently
- Pinetree LodgeFeb 2026
- Hawksbury HouseDec 2025
- Alexandra VillaAug 2026
What families ask about Springfield House
- Where is Springfield House?
- It is at Durham Road, Low Fell, Gateshead, NE9 5BW.
- Is Springfield House regulated by the Care Quality Commission?
- It is. The CQC register records Springfield House as a care home, location ID 1-360889844 and was rated Good overall in March 2023.
- What kind of care can Springfield House offer?
- Its CQC registration covers residential homes. Ask Springfield House how it would adapt if needs increase.
- Can Springfield House care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Springfield House?
- Its current CQC rating dates from 7 March 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- How big is Springfield House?
- Springfield House is registered for up to 73 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Who runs Springfield House?
- Springfield House is run by HC-One No.2 Limited, the registered provider on the CQC register.
- How much does care from Springfield House cost?
- No fee list from Springfield House has reached us. Residential care home typically costs £1,095 a week (average 2026 self-funder fees in North East). Ask for a written quote that includes weekend and bank holiday rates.
- How did Springfield House score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.