Care home · New Malden
St Ann's Lodge 2
Illustrative photo, not of St Ann's Lodge 2- Address
- 3 Lyndhurst Drive, New Malden, KT3 5LL
- Run by
- St Ann's Limited (2 services)
- Service
- Residential care home, Home care agency, Supported living
- Beds
- 6 (registered with CQC)
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Leslie Peter Fernando
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04712326)
- Last CQC check
- 7 Aug 2025
- Typical fees Estimated
- £1,500–£1,830 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care · Accommodation for persons who require nursing or personal care
CQC page for this service · CQC location ID 1-107071905
Introducing St Ann's Lodge 2
St Ann's Lodge 2 in New Malden is registered with the Care Quality Commission as a residential care home, run by St Ann's Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (August 2025). It is one of 44 CQC-registered care homes in and around Kingston upon Thames; 32 of those are rated Good or Outstanding.
St Ann's Lodge 2 over the years
St Ann's Lodge 2 has been registered with CQC since December 2010, about 15 years.
CQC has published 3 overall ratings for it (2016–2025), starting at Good and staying Good every time.
5 reports have been published for this location, most recently on 20 November 2018.
The registered provider
St Ann's Lodge 2 is run by St. Ann's Limited (company 04712326), incorporated in 2003, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
St Ann's Limited runs 3 CQC-registered services; 3 of the 3 with a rating are Good or Outstanding (100%), against 85% for the same mix of services across England.
All 3 are in Kingston upon Thames, so it is a local operator rather than a national chain.
Who it can help
From the CQC register; ask how each need is met in practice.
Safe, effective, caring, responsive, well-led
- Safe75% score34 of 38 in Kingston upon Thames
- Effective75% score34 of 38 in Kingston upon Thames
- Caring80% score35 of 38 in Kingston upon Thames
- Responsive75% score32 of 38 in Kingston upon Thames
- Well-led71% score32 of 38 in Kingston upon Thames
Ratings from CQC's most recent report, published 7 August 2025. Under each rating: how many care homes in Kingston upon Thames share it.
Around New Malden
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 23 of them rated Good or Outstanding, and the closest is St Ann's Lodge 1, under 0.5 miles away.
7 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Motspur Park & Old Malden East ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS South West London ICB.
Within about a 10-minute walk there is a pharmacy (5 min), a shop (5 min), a park (8 min), a café (7 min), a bus stop (2 min) and a railway station (7 min), which matters for residents who can go out and for visiting family.
Likely fees
We estimate St Ann's Lodge 2 at £1,500–£1,830 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £78k–£95k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
With savings below £23,250, Kingston upon Thames Council may contribute once it has carried out a free needs assessment.
Reading St Ann's Lodge 2's CQC ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 31 of the 37 other care homes in Kingston upon Thames that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Well-led at 71%, averaging 75% overall.
How the scores break down
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, St Ann's Lodge 2 scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 27 June 2025, published 7 August 2025, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Past CQC ratings
- Mar 2016
- Nov 2018
- Aug 2025
- Today Rating 1 year old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 20 November 2018
- CQC inspection report 22 March 2016
- Inspection report 23 November 2013
- Inspection report 10 January 2013
- Inspection report 13 February 2012
Food hygiene
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 11 February 2025 by Kingston-Upon-Thames. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.
From the Food Standards Agency (listed as "St Ann's Lodge"). Open Government Licence.
Finding it
- Ward
- Motspur Park & Old Malden East
- Parliamentary constituency
- Wimbledon
- Local NHS (ICB)
- NHS South West London Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Care homes in KT3 (14)
See the wider area · Route planner · Map data: OpenStreetMap contributors
Within walking distance
- Bus stop 150 m (2 min walk) · 18 stops within 600 m
- Railway station Malden Manor, 580 m (7 min walk)
- GP surgery Manor Drive Surgery, 960 m (12 min walk)
- Pharmacy Plough Green Pharmacy, 400 m (5 min walk)
- Shop Tesco Express, 360 m (5 min walk)
- Park 630 m (8 min walk)
- Café Hooky St Coffee Co, 600 m (7 min walk)
- Place of worship Church of St. James, 770 m (10 min walk)
- Library 1.3 km (16 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Inspection findings in brief
- This assessment took place between 8 July and 14 July 2025.
- The service also provides care and support to people living in a separate supported living setting and is registered as a domiciliary care agency to provide personal care to people living in their own homes.
- Staff were provided with regular and relevant training to help them meet people’s needs.
- The managers are nice as well.” A relative said, “[Family member] is well cared for. [Family member] is just themselves there.
Inspected 15 August 2018; report published 20 November 2018; supporting 6 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed St Ann's Lodge 2 here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other care homes locally
- Rated Good. Across Kingston upon Thames, 89% of the 38 rated care homes are Good or Outstanding and 3 are Outstanding.
- Its rating (August 2025) is more recent than 58% of care home ratings in Kingston upon Thames.
- With 6 beds it is smaller than 89% of care homes in Kingston upon Thames, where the typical home has 36.
- Registered with CQC in 2010: it has been registered longer than 89% of care homes in the area.
- It lists 7 specialisms with CQC; the typical care home in Kingston upon Thames lists 4.
Benchmarked against all CQC-registered care homes in Kingston upon Thames (Oct 2026).
Nearby options
Guides for families
Recently rated care homes near Kingston upon Thames
- Devonshire Dementia Care HomeAug 2026
- The White House Nursing Home LimitedApr 2026
- Surbiton Care HomeFeb 2025
St Ann's Lodge 2 questions answered
- Is St Ann's Lodge 2 a registered provider?
- St Ann's Lodge 2 is on the CQC register as a care home (ID 1-107071905) and was rated Good overall in August 2025.
- Where is St Ann's Lodge 2 based?
- It is at 3 Lyndhurst Drive, New Malden, KT3 5LL.
- What services is St Ann's Lodge 2 registered for?
- CQC lists St Ann's Lodge 2 under: residential homes, homecare agencies, supported living. Check which of these it is actively providing now.
- When did CQC last rate St Ann's Lodge 2?
- Its current CQC rating dates from 7 August 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Does St Ann's Lodge 2 support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Who runs St Ann's Lodge 2?
- CQC lists St Ann's Limited as the provider responsible for St Ann's Lodge 2.
- How many beds does St Ann's Lodge 2 have?
- St Ann's Lodge 2 can take up to 6 residents. Ask what is free now and about en-suite rooms.
- Is St Ann's Lodge 2 rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does St Ann's Lodge 2 charge?
- We don't have published prices from St Ann's Lodge 2 yet. Residential care home typically costs £1,456 a week (average 2026 self-funder fees in London). Ask for a written quote that includes weekend and bank holiday rates.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.