Care home · Westcliff On Sea
St Martins Residential Home
Illustrative photo, not of St Martins Residential Home- Address
- 59 Imperial Avenue, Westcliff On Sea, SS0 8NQ
- Run by
- The Southend-On-Sea Darby & Joan Organisation Limited
- Type of provider
- Charity (registered charity 1093882)
- Service
- Residential care home
- Beds
- 26 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2012 (14 years)
- Registered manager
- Jacqueline Borbe Lim
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04378521)
- Last CQC check
- 11 Aug 2026
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
Registered to provide: Accommodation for persons who require nursing or personal care
More in Southend-on-Sea: Care homes in Southend-on-Sea (58) · Best rated care homes in Southend-on-Sea · Care homes for dementia care in Southend-on-Sea · Care homes for elderly care in Southend-on-Sea · Care homes for physical disability care in Southend-on-Sea
Open CQC's full report · CQC location ID 1-434203618
About St Martins Residential Home
St Martins Residential Home is a CQC-registered residential care home in Westcliff On Sea, run by The Southend-On-Sea Darby & Joan Organisation Limited. Its CQC registration covers older people, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (August 2026). It is one of 58 CQC-registered care homes in and around Southend-on-Sea; 49 of those are rated Good or Outstanding.
From the latest CQC inspection
- We undertook an unannounced inspection on 22 July to 27 July 2026, with onsite activity on the 22 July 2026.
- The accommodation for people was over 3 floors with access to a large garden and easy access to the local community.
- The provider had previously remained in breach of the legal regulations relating to safe care and treatment, as well as good governance, at their last inspection.
- Comments from people included, “I like living here and feel safe, the food is good, and they are kind to me,” and “I feel safe because I have freedom but help where I need it.” One person told us, “I never want to go home from here, it's so good.
Inspected 11 April 2019; report published 22 November 2019; supporting 24 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
How it fits locally
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 23 of them rated Good or Outstanding, and the closest is Langley Lodge Nursing Home, under 0.5 miles away.
2 of the 23 nearest rated care homes have a more recent rating than this one.
It sits in Chalkwell ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Within about a 10-minute walk there is a GP surgery (10 min), a pharmacy (4 min), a shop (2 min), a park (5 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Budgeting for this home
We estimate St Martins Residential Home at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask how often fees rise and whether they go up if care needs increase.
People with savings under £23,250 may get help from Southend-on-Sea Council after a needs and financial assessment.
Who the service is registered for
Specialisms as registered with CQC.
Ownership and company checks
St Martins Residential Home is run by The Southend-on-sea Darby & Joan Organisation Limited (company 04378521), incorporated in 2002, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
History with CQC
CQC registration dates from June 2012, so the service has been operating for around 14 years under its current registration.
CQC has published 5 overall ratings for it (2015–2026), starting at Requires improvement and improving to Good.
The CQC website holds 6 reports for it, the latest from 22 November 2019.
How CQC rated each area
- Safe75% score69 of 76 in Southend-on-Sea
- Effective75% score74 of 76 in Southend-on-Sea
- Caring75% score74 of 76 in Southend-on-Sea
- Responsive75% score72 of 76 in Southend-on-Sea
- Well-led75% score64 of 76 in Southend-on-Sea
Source: CQC, published 11 August 2026. Under each rating: how many care homes in Southend-on-Sea share it.
Percentage scores by area
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, St Martins Residential Home scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 3 July 2026, published 11 July 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Past CQC ratings
- Apr 2015
- Nov 2016
- Nov 2019
- Jul 2025
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first.
Published inspection reports
- CQC inspection report 22 November 2019
- CQC inspection report 8 November 2016
- CQC inspection report 16 April 2015
- Inspection report 3 September 2014
- Inspection report 24 May 2014
- Inspection report 18 December 2013
Food safety inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 30 September 2025 by Southend-On-Sea. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "St Martins"). Open Government Licence.
Where it is
- Ward
- Chalkwell
- Parliamentary constituency
- Southend West and Leigh
- Local NHS (ICB)
- NHS Essex Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in SS0 (45)
Open the full map · Get directions · Map data: OpenStreetMap contributors
Around the building
- Bus stop 140 m (2 min walk) · 7 stops within 600 m
- Railway station Westcliff, 1.0 km (13 min walk)
- GP surgery Valkyrie Road Surgery, 790 m (10 min walk)
- Pharmacy Longthornes Pharmacy, 320 m (4 min walk)
- Shop Aldi, 130 m (2 min walk)
- Park Chalkwell Park, 400 m (5 min walk)
- Café Surf, 920 m (12 min walk)
- Place of worship Yismach Yisroel, 200 m (3 min walk)
- Library Westcliff Library, 200 m (3 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 63 of the 75 other care homes in Southend-on-Sea that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Family reviews
No family has reviewed St Martins Residential Home on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
St Martins Residential Home against its area
- Rated Good. Across Southend-on-Sea, 92% of the 76 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (August 2026) is more recent than 95% of care home ratings in Southend-on-Sea.
- With 26 beds it is larger than 70% of care homes in Southend-on-Sea, where the typical home has 17.
- Registered with CQC in 2012: it has been registered longer than 52% of care homes in the area.
- It lists 5 specialisms with CQC; the typical care home in Southend-on-Sea lists 3.
Benchmarked against all CQC-registered care homes in Southend-on-Sea (Oct 2026).
Other care homes close by
Guides for families
Newer ratings near Southend-on-Sea
- Beacon HouseMar 2025
- Braemar Lodge Residential Care HomeJun 2025
- CherrycroftNov 2024
St Martins Residential Home questions answered
- What kind of care can St Martins Residential Home offer?
- CQC lists St Martins Residential Home under: residential homes. Check which of these it is actively providing now.
- Is St Martins Residential Home registered with CQC?
- Yes: CQC lists it as a care home under location ID 1-434203618 and was rated Good overall in August 2026.
- Where is St Martins Residential Home?
- It is at 59 Imperial Avenue, Westcliff On Sea, SS0 8NQ.
- When was St Martins Residential Home last inspected?
- Its current CQC rating dates from 11 August 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can St Martins Residential Home care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Who runs St Martins Residential Home?
- The Southend-On-Sea Darby & Joan Organisation Limited is the registered provider for St Martins Residential Home.
- How many residents can St Martins Residential Home take?
- St Martins Residential Home is registered for up to 26 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- How did St Martins Residential Home score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does St Martins Residential Home charge?
- We don't have published prices from St Martins Residential Home yet. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Request a written quote and check what is charged on top.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.