Care home · Hatfield
The Coach House
Illustrative photo, not of The Coach House- Address
- Old Rectory Drive, Hatfield, AL10 8AE
- Run by
- Nouvita Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 10 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2013 (12 years)
- Registered manager
- Emma Jane Blomfield
- Company check
- Active, trading since 2007 (19 years), accounts up to date (Companies House 06267792)
- Last CQC check
- 1 Jul 2026
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
More in Hatfield: Care homes in Hatfield (16) · Best rated care homes in Hatfield · Care homes for elderly care in Hatfield · Care homes for mental health care in Hatfield · Care homes for care for adults under 65 in Hatfield
Read the full CQC inspection report · CQC location ID 1-1066052292
About The Coach House
The Coach House is a CQC-registered residential care home in Hatfield, run by Nouvita Limited. Its CQC registration covers adults of all ages, including people living with mental health conditions.
At its most recent rating, CQC judged it Good overall (July 2026). It is one of 16 CQC-registered care homes in and around Hatfield; 8 of those are rated Good or Outstanding.
History with CQC
The Coach House has been registered with CQC since November 2013, about 12 years.
CQC has published 3 overall ratings for it (2016–2026), starting at Good and staying Good every time.
There are 2 CQC reports on file for this address; the newest is from 13 July 2018.
Strengths and weak spots in the ratings
The Coach House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 147 of the 218 other care homes in Hertfordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 80% and its lowest is Responsive at 71%, averaging 75% overall.
How it fits locally
There are 21 other care homes within 3 miles, 11 of them rated Good or Outstanding; the nearest is Howe Dell Manor, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (7 of the nearest 25).
Its rating is more recent than any of the 21 nearest rated care homes.
It sits in Hatfield East ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (5 min), a shop (4 min), a park (5 min), a café (5 min), a bus stop (3 min) and a railway station (9 min), which matters for residents who can go out and for visiting family.
Who it can help
Taken from its CQC registration.
Budgeting for this home
We estimate The Coach House at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask how often fees rise and whether they go up if care needs increase.
If savings are under the upper limit (£23,250 in England), Hertfordshire Council may pay part of the cost after a free care needs assessment.
Percentage scores by area
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, The Coach House scores 75%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment3 · Good
Caring 80%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 79%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 13 April 2026, published 1 July 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Jan 2016
- Jul 2018
- Jul 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 13 July 2018
- CQC inspection report 11 January 2016
Area and map
- Ward
- Hatfield East
- Parliamentary constituency
- Welwyn Hatfield
- NHS area (integrated care board)
- NHS Central East Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in AL10 (13)
View on OpenStreetMap · How to get there · Map data: OpenStreetMap contributors
Around the building
- Bus stop 250 m (3 min walk) · 21 stops within 600 m
- Railway station Hatfield, 680 m (9 min walk)
- GP surgery Queensway Health Clinic, 320 m (4 min walk)
- Pharmacy Jade Pharmacy, 410 m (5 min walk)
- Shop Hatfield Fresh Meat, Groceries & Fresh Fish, 330 m (4 min walk)
- Park Howe Dell, 390 m (5 min walk)
- Café SPARKS Community Cafe, 390 m (5 min walk)
- Place of worship House On The Rock, 330 m (4 min walk)
- Library Hatfield Library, 460 m (6 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Ward and NHS boundaries from official postcode data, Open Government Licence.
Safe, effective, caring, responsive, well-led
- Safe72% score160 of 219 in Hertfordshire
- Effective71% score193 of 218 in Hertfordshire
- Caring80% score194 of 218 in Hertfordshire
- Responsive71% score182 of 217 in Hertfordshire
- Well-led79% score148 of 219 in Hertfordshire
As rated by CQC, published 1 July 2026. Under each rating: how many care homes in Hertfordshire share it.
From the latest CQC inspection
- At the time of this assessment 3 people were receiving personal care.
- People’s safety was maintained because there were good systems in place for reporting and responding to accidents, incidents, complaints, and safeguarding concerns.
- Where risks to people’s health and wellbeing had been identified, these had been assessed, managed and reviewed as needed.
- People reflected on close, supportive relationships with staff who they got on well with. “The staff here are the best staff I have had help me; they help me with anything I need.
Inspected 26 April 2018; report published 13 July 2018. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who runs it
The Coach House is run by Nouvita Limited (company 06267792), incorporated in 2007, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Nouvita Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 2 are in Hertfordshire, so it is a local operator rather than a national chain.
Family reviews
Be the first to review The Coach House. Your experience helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
What families ask about The Coach House
- How many beds does The Coach House have?
- The Coach House has 10 registered places. Ask how many are free now and which rooms have en-suites.
- Which provider runs The Coach House?
- The Coach House is run by Nouvita Limited, the registered provider on the CQC register.
- How much does The Coach House charge?
- The Coach House hasn't shared a price list with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Get the quote in writing, including any extra charges.
- How did The Coach House score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- Where is The Coach House based?
- It is at Old Rectory Drive, Hatfield, AL10 8AE.
- Is The Coach House regulated by the Care Quality Commission?
- It is. The CQC register records The Coach House as a care home, location ID 1-1066052292 and was rated Good overall in July 2026.
- What kind of care can The Coach House offer?
- The Coach House is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Is The Coach House registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- How recent is The Coach House's CQC rating?
- The rating now shown was published on 1 July 2026. Ask what has changed since then, for example in management or staffing.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.