Care home · Diss
The Croft
Illustrative photo, not of The Croft- Address
- 17 Croft Lane, Diss, IP22 4NA
- Run by
- Parkcare Homes (No.2) Limited (87 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 8 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- July 2026 (3 months)
- Part of
- Priory Group
- Registered manager
- Luke Griffin
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 04000281)
- Last CQC check
- 16 Feb 2023
- Typical fees Estimated
- £1,310–£1,600 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
More in Diss: Care homes in Diss (6) · Care homes for elderly care in Diss · Care homes for learning disability care in Diss
See this service on the CQC website · CQC location ID 1-28600780041
Introducing The Croft
Registered with CQC as a residential care home, The Croft is based in Diss, run by Parkcare Homes (No.2) Limited. It supports adults of all ages, with registered specialisms in learning disabilities.
Its latest CQC rating is Requires improvement overall (February 2023). Safe and Well-led were rated Requires improvement. It is one of 6 CQC-registered care homes in and around Diss; 4 of those are rated Good or Outstanding.
Budgeting for this home
We estimate The Croft at £1,310–£1,600 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask what notice is given before a fee increase and what triggers one.
Norfolk Council can help with costs for people with savings under £23,250, starting with a free assessment.
How it fits locally
There are 5 other care homes within 3 miles, 4 of them rated Good or Outstanding; the nearest is Oak House, 0.6 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (2 of the nearest 12).
4 of the 11 nearest rated care homes have a more recent rating than this one.
It sits in Diss & Roydon ward, classed by ONS as urban (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Within about a 10-minute walk there is a GP surgery (7 min), a pharmacy (6 min), a shop (5 min), a park (2 min), a café (3 min) and a bus stop (3 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
As listed with the regulator.
Ratings for safety, care and leadership
- Safe99 of 290 in Norfolk
- Effective229 of 290 in Norfolk
- Caring246 of 290 in Norfolk
- Responsive232 of 290 in Norfolk
- Well-led105 of 290 in Norfolk
CQC key question ratings, published 16 February 2023. Under each rating: how many care homes in Norfolk share it.
The company behind The Croft
The Croft is run by Parkcare Homes (no.2) Limited (company 04000281), incorporated in 2000, 26 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Parkcare Homes (No.2) Limited runs 89 CQC-registered services across 41 council areas; 76 of the 88 with a rating are Good or Outstanding (86%), against 83% for the same mix of services across England.
3 of its services are in Norfolk.
It trades under the Priory Group brand, which covers 180 services run by 36 registered providers.
Past CQC ratings
- Jun 2016
- Aug 2018
- Feb 2023
- Today Rating 3 years old
Published CQC ratings in date order. The latest rating is lower than the one before.
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 23 June 2026 by South Norfolk. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "Priory Adult - The Croft"). Open Government Licence.
Location and local area
- Ward
- Diss & Roydon
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- Waveney Valley
- NHS area (integrated care board)
- NHS Norfolk and Suffolk Integrated Care Board
- Setting
- Urban; further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in IP22 (6)
Larger map · Get directions · Map © OpenStreetMap contributors
Nearby
- Bus stop 250 m (3 min walk) · 10 stops within 600 m
- Railway station Diss, 1.5 km (19 min walk)
- GP surgery Parish Fields Practice, 600 m (7 min walk)
- Pharmacy Wellbeing Pharmacy, 500 m (6 min walk)
- Shop Aldi, 380 m (5 min walk)
- Park 200 m (2 min walk)
- Café Angel Cafe, 270 m (3 min walk)
- Place of worship Denmark Street Gospel Hall, 210 m (3 min walk)
- Library Diss Library, 620 m (8 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
History with CQC
The Croft registered with CQC in July 2026, so it is a new service.
CQC has published 3 overall ratings for it (2016–2023), starting at Good and falling to Requires improvement.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Note that a different provider ran the service when it was rated; the current one has not been inspected here so far.
The ratings in context
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Norfolk, 99 of 290 rated care homes are Requires improvement for Safe (34%), while 105 of 290 rated care homes are Requires improvement for Well-led (36%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Family reviews
Be the first to review The Croft. Your experience helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
What families ask about The Croft
- How is The Croft rated for safety and leadership?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
- How much does The Croft charge?
- The Croft has not published its fees with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Ask for a written quote that includes weekend and bank holiday rates.
- Who is the registered provider for The Croft?
- The Croft is run by Parkcare Homes (No.2) Limited, the registered provider on the CQC register.
- How big is The Croft?
- The Croft has 8 registered places. Ask how many are free now and which rooms have en-suites.
- How recent is The Croft's CQC rating?
- The latest rating is dated 16 February 2023, 3 years ago; ask whether there have been changes since.
- Does The Croft support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- What type of care does The Croft provide?
- Its CQC registration covers residential homes. Ask The Croft how it would adapt if needs increase.
- Is The Croft a registered provider?
- Yes: CQC lists it as a care home under location ID 1-28600780041 and was rated Requires improvement overall in February 2023.
- Where is The Croft?
- It is at 17 Croft Lane, Diss, IP22 4NA.
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