Care home · Southwark

The Elms

Rated Requires improvement by CQC Rating published 6 December 2022 Rating 3 years old
Previous provider's rating. CQC gave this rating when the service was run by a different provider. Mission Care Management has not been inspected here yet, so ask what has changed since the handover, such as the manager and staff.
A carer talking with a resident in a care home room Illustrative photo, not of The Elms
Address
The Elms, 147 Barry Road, London, SE22 0JR
Run by
Mission Care Management (5 services)
Type of provider
Charity (registered charity 1205877)
Service
Residential care home
Beds
25 (registered with CQC)
Nursing care
No, residential care only (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
May 2025 (1 year)
Registered manager
Renold Manuel
Company check
Active, trading since 1999 (27 years), accounts up to date (Companies House 03732148)
Last CQC check
Not listed
Typical fees Estimated
£1,500–£1,830 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate

Registered activities: Accommodation for persons who require nursing or personal care

Full report at cqc.org.uk · CQC location ID 1-21881097137

About this home

The Elms is a CQC-registered residential care home in Southwark, run by Mission Care Management. Its CQC registration covers adults of all ages, including people living with dementia and physical disabilities.

At its most recent rating, CQC judged it Requires improvement overall (December 2022). Safe and Well-led were rated Requires improvement. It is one of 13 CQC-registered care homes in and around Southwark; 10 of those are rated Good or Outstanding.

Who runs it

The Elms is run by Mission Care Management (company 03732148), incorporated in 1999, 26 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.

Its registered business activity is nursing care and care for people with learning disabilities, mental health problems or substance misuse.

Mission Care Management runs 5 CQC-registered services across 2 council areas; 3 of the 5 with a rating are Good or Outstanding (60%), against 83% for the same mix of services across England.

CQC ratings, area by area

  • SafeRequires improvement4 of 13 in Southwark
  • EffectiveGood13 of 13 in Southwark
  • CaringGood12 of 13 in Southwark
  • ResponsiveGood12 of 13 in Southwark
  • Well-ledRequires improvement3 of 13 in Southwark

CQC key question ratings, published 6 December 2022. Under each rating: how many care homes in Southwark share it.

Choice nearby

Choice is wide here: the 25 nearest other care homes are all within 3 miles, 23 of them rated Good or Outstanding, and the closest is Mundania, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: physical disabilities (7 of the nearest 25).

8 of the 24 nearest rated care homes have a more recent rating than this one.

It sits in Dulwich Hill ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS South East London ICB.

Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (6 min), a shop (2 min), a park (6 min), a café (5 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.

Earlier inspections

  1. Dec 2022 Requires improvement
  2. Today Rating 3 years old

Overall ratings CQC has published for this location, oldest first.

Map and area details

Ward
Dulwich Hill
Parliamentary constituency
Lewisham West and East Dulwich
Local NHS (ICB)
NHS South East London Integrated Care Board
Type of area
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 40% least deprived areas in England

Larger map · Plan a journey · Base map © OpenStreetMap

Around the building

  • Bus stop 120 m (1 min walk) · 28 stops within 600 m
  • Railway station East Dulwich, 1.2 km (15 min walk)
  • GP surgery DMC, 350 m (4 min walk)
  • Pharmacy Sadler's Pharmacy, 490 m (6 min walk)
  • Shop East Dulwich Store, 180 m (2 min walk)
  • Park Piermont Green, 510 m (6 min walk)
  • Café The Plough Cafe, 440 m (5 min walk)
  • Place of worship St. Clement with St. Peter, 120 m (1 min walk)
  • Library Dulwich Library, 530 m (7 min walk)

Straight-line distances to the nearest of each, from OpenStreetMap (© OpenStreetMap contributors, ODbL). Walking routes are longer; check for hills and crossings if you plan to take a relative out.

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).

Costs to expect

We estimate The Elms at £1,500–£1,830 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £78k–£95k.

Ask how often fees rise and whether they go up if care needs increase.

With savings below £23,250, Southwark Council may contribute once it has carried out a free needs assessment.

Strengths and weak spots in the ratings

Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.

Across Southwark, 4 of 13 rated care homes are Requires improvement for Safe (31%), while 3 of 13 rated care homes are Requires improvement for Well-led (23%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Who the service is registered for

From the CQC register; ask how each need is met in practice.

Track record

Registered in May 2025, it has 1 year on the CQC register.

Its current overall rating is Requires improvement, published in December 2022.

It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.

The registered provider has changed since the last rating, so it reflects the old provider; the current one has not been inspected here yet.

Family reviews

There are no reviews of The Elms yet. If you know the service, your experience could help someone else.

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Where The Elms stands locally

  • Rated Requires improvement. Across Southwark, 77% of the 13 rated care homes are Good or Outstanding and 0 are Outstanding.
  • Its rating (December 2022) is more recent than 46% of care home ratings in Southwark.
  • With 25 beds it is larger than 46% of care homes in Southwark, where the typical home has 25.
  • Registered with CQC in 2025, it is one of the newest care homes in the area.
  • It lists 4 specialisms with CQC; the typical care home in Southwark lists 3.
  • Areas CQC rated below Good: Safe (31% of care homes in Southwark are also rated below Good here); Well-led (23% of care homes in Southwark are also rated below Good here). Ask the provider what has changed since.

Benchmarked against all CQC-registered care homes in Southwark (Oct 2026).

Other care homes close by

Guides for families

Other care homes near Southwark with recent ratings

The Elms questions answered

How did The Elms score on each CQC key question?
CQC rates five key questions. For The Elms: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the two to read first in the report.
How much does care from The Elms cost?
No fee list from The Elms has reached us. Residential care home typically costs £1,615 a week (average 2026 self-funder fees in London). Ask for a written quote that includes weekend and bank holiday rates.
Who is the registered provider for The Elms?
On CQC's register the provider is Mission Care Management.
How big is The Elms?
CQC capacity for The Elms: 25 beds. Ask about current availability and room facilities.
When was The Elms last inspected?
The rating now shown was published on 6 December 2022, 3 years ago. Ask what has changed since then, for example in management or staffing.
Does The Elms support people with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
What type of care does The Elms provide?
The Elms is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
Is The Elms a registered provider?
Yes: CQC lists it as a care home under location ID 1-21881097137 and was rated Requires improvement overall in December 2022.
Where is The Elms based?
It is at The Elms, 147 Barry Road, London, SE22 0JR.

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