Care home · St Austell
The Grove
Illustrative photo, not of The Grove- Address
- 181 Charlestown Road, Charlestown, St Austell, PL25 3NP
- Run by
- Venetian Healthcare Limited
- Service
- Residential care home
- Beds
- 38 (registered with CQC)
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Ann-Marie Hannington
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03222187)
- Last CQC check
- 21 Apr 2022
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-115260430
An overview of The Grove
The Grove is a CQC-registered residential care home in St Austell, run by Venetian Healthcare Limited. Its CQC registration covers older people, including people living with dementia.
At its most recent rating, CQC judged it Good overall (April 2022). It is one of 17 CQC-registered care homes in and around St Austell; 14 of those are rated Good or Outstanding.
The Grove over the years
CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 8 overall ratings for it (2017–2022), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 6 CQC reports on file for this address; the newest is from 21 April 2022.
Safe, effective, caring, responsive, well-led
- Safe162 of 194 in Cornwall
- Effective171 of 194 in Cornwall
- Caring182 of 194 in Cornwall
- Responsive177 of 194 in Cornwall
- Well-led143 of 194 in Cornwall
As rated by CQC, published 21 April 2022. Under each rating: how many care homes in Cornwall share it.
Around St Austell
There are 18 other care homes within 3 miles, 14 of them rated Good or Outstanding; the nearest is Woodland Residential Care Home, under 0.5 miles away.
18 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Mevagissey & St Austell Bay ward, classed by ONS as urban (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Within about a 10-minute walk there is a pharmacy (7 min), a shop (7 min), a park (3 min), a café (6 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Strengths and weak spots in the ratings
The Grove has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 142 of the 193 other care homes in Cornwall that CQC has rated.
Likely fees
We estimate The Grove at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
If savings are under the upper limit (£23,250 in England), Cornwall Council may pay part of the cost after a free care needs assessment.
What CQC's inspectors reported
- At that time, we noted improvements were being made by the provider.
- Visiting healthcare professionals told us they had seen recent improvements in the service provided.
- They told us, "They take advice and carry out any care required.
- We have no concerns" and "Things are definitely much better.
Inspected 6 April 2022; report published 21 April 2022; supporting 38 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Rating history
- Dec 2017
- Nov 2018
- Feb 2019
- Nov 2019
- Jun 2021
- Nov 2021
- Dec 2021
- Apr 2022
- Today Rating 4 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 21 April 2022
- CQC inspection report 30 December 2021
- CQC inspection report 13 November 2021
- CQC inspection report 22 June 2021
- CQC inspection report 20 November 2019
- CQC inspection report 13 February 2019
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 8 July 2026 by Cornwall. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.
From the Food Standards Agency (listed as "Grove Care Home"). Open Government Licence.
Where it is
- Ward
- Mevagissey & St Austell Bay
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- St Austell and Newquay
- NHS integrated care board
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Type of area
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in PL25 (14)
Bigger map · How to get there · Map © OpenStreetMap contributors
Around the building
- Bus stop 120 m (2 min walk) · 20 stops within 600 m
- Railway station St Austell, 1.6 km (20 min walk)
- Pharmacy Asda, 540 m (7 min walk)
- Shop Tesco, 550 m (7 min walk)
- Park 200 m (3 min walk)
- Café Vons Coffee House, 480 m (6 min walk)
- Place of worship Church of Jesus Christ of Later Day Saints St Austell Chapel, 450 m (6 min walk)
- Library St Austell Library, 1.3 km (17 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Who runs it
The Grove is run by Venetian Healthcare Limited (company 03222187), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care.
Needs it is registered to meet
As listed with the regulator.
Family reviews
Nobody has reviewed The Grove here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
The Grove in local context
- Rated Good. Across Cornwall, 81% of the 194 rated care homes are Good or Outstanding and 5 are Outstanding.
- Its rating (April 2022) is more recent than 37% of care home ratings in Cornwall.
- With 38 beds it is larger than 78% of care homes in Cornwall, where the typical home has 22.
- Registered with CQC in 2011: it has been registered longer than 73% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Cornwall lists 3.
All figures compare it with other care homes in Cornwall; CQC register, Oct 2026.
Nearest care homes
Guides for families
St Austell: care homes inspected recently
- Woodland Residential Care HomeFeb 2026
- Bos Y'n DreMay 2026
- HF Trust - TrelowenDec 2025
Frequently asked about The Grove
- When did CQC last rate The Grove?
- Its current CQC rating dates from 21 April 2022, 4 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is The Grove registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- What services is The Grove registered for?
- Its CQC registration covers residential homes. Ask The Grove how it would adapt if needs increase.
- Is The Grove regulated by the Care Quality Commission?
- It is. The CQC register records The Grove as a care home, location ID 1-115260430 and was rated Good overall in April 2022.
- Where is The Grove based?
- It is at 181 Charlestown Road, Charlestown, St Austell, PL25 3NP.
- How did The Grove score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What are The Grove's fees?
- The Grove has not published its fees with us. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). Ask for a written quote that includes weekend and bank holiday rates.
- Who runs The Grove?
- CQC lists Venetian Healthcare Limited as the provider responsible for The Grove.
- How many residents can The Grove take?
- CQC capacity for The Grove: 38 beds. Ask about current availability and room facilities.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.