Care home · Westcliff-on-sea
The Lilacs Residential Home
Illustrative photo, not of The Lilacs Residential Home- Address
- 121 Chalkwell Avenue, Westcliff-on-sea, SS0 8NL
- Run by
- Oak Lodge Care Ltd
- Service
- Residential care home
- Beds
- 17 (registered with CQC)
- Registered with CQC
- June 2021 (5 years)
- Registered manager
- Karen Cripps
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 11986380)
- Last CQC check
- 21 May 2026
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-10199032786
The Lilacs Residential Home at a glance
Registered with CQC as a residential care home, The Lilacs Residential Home is based in Westcliff-on-sea, run by Oak Lodge Care Ltd. It supports older people, with registered specialisms in dementia.
Its latest CQC rating is Good overall (May 2026). It is one of 59 CQC-registered care homes in and around Southend-on-Sea; 50 of those are rated Good or Outstanding.
Reading The Lilacs Residential Home's CQC ratings
All five areas CQC looks at are rated Good for The Lilacs Residential Home: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 64 of the 76 other care homes in Southend-on-Sea that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
What CQC's inspectors reported
- There were 17 people using the service at the time of inspection.
- The accommodation is set over 3 floors with a lift between floors.
- There is also a large garden available for people to enjoy fresh air.
- A relative told us, “I think the staff are marvellous, everything is very positive.” Another relative said, “I am happy with the care they provide; the staff are doing their best.”
Inspected 15 August 2022; report published 3 September 2022; supporting 17 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who it can help
Registration details from CQC.
The registered provider
The Lilacs Residential Home is run by Oak Lodge Care Ltd (company 11986380), incorporated in 2019, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
How long it has been running
The Lilacs Residential Home has been registered with CQC since June 2021, about 5 years.
CQC has published 6 overall ratings for it (2015–2026), starting at Good and improving to Good.
Reports on record: 2, with the most recent dated 3 September 2022.
CQC's scores in detail
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, The Lilacs Residential Home scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments2 · Some shortfalls
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 7 May 2026, published 21 May 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Ratings over time
- Jul 2015
- May 2017
- Nov 2019
- Feb 2022
- Sep 2022
- May 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 3 September 2022
- CQC inspection report 1 February 2022
Finding it
- Ward
- Chalkwell
- Parliamentary constituency
- Southend West and Leigh
- NHS planning area
- NHS Essex Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Care homes in SS0 (45)
Bigger map · Plan a journey · OpenStreetMap (ODbL)
Close by
- Bus stop 230 m (3 min walk) · 13 stops within 600 m
- Railway station Chalkwell, 670 m (8 min walk)
- GP surgery Valkyrie Road Surgery, 910 m (11 min walk)
- Pharmacy Longthornes Pharmacy, 540 m (7 min walk)
- Shop Aldi, 510 m (6 min walk)
- Park 320 m (4 min walk)
- Café Surf, 500 m (6 min walk)
- Place of worship St Saviour's, Westcliff, 330 m (4 min walk)
- Library Westcliff Library, 640 m (8 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward and NHS boundaries from official postcode data, Open Government Licence.
What it may cost
We estimate The Lilacs Residential Home at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Get the extras in writing: items such as hairdressing and outings are usually charged on top.
Council help is possible below £23,250 in savings: ask Southend-on-Sea Council for a free care needs assessment.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 24 of them rated Good or Outstanding, and the closest is Amber Lodge, under 0.5 miles away.
5 of the 24 nearest rated care homes have a more recent rating than this one.
It sits in Chalkwell ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Within about a 10-minute walk there is a pharmacy (7 min), a shop (6 min), a park (4 min), a café (6 min), a bus stop (3 min) and a railway station (8 min), which matters for residents who can go out and for visiting family.
CQC ratings, area by area
- Safe72% score70 of 77 in Southend-on-Sea
- Effective75% score75 of 77 in Southend-on-Sea
- Caring75% score75 of 77 in Southend-on-Sea
- Responsive75% score72 of 77 in Southend-on-Sea
- Well-led75% score65 of 77 in Southend-on-Sea
Ratings from CQC's most recent report, published 21 May 2026. Under each rating: how many care homes in Southend-on-Sea share it.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
The Lilacs Residential Home against its area
- Rated Good. Across Southend-on-Sea, 92% of the 77 rated care homes are Good or Outstanding and 2 are Outstanding.
- Its rating (May 2026) is more recent than 84% of care home ratings in Southend-on-Sea.
- With 17 beds it is smaller than 48% of care homes in Southend-on-Sea, where the typical home has 17.
- Registered with CQC in 2021: it has been registered longer than 21% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Southend-on-Sea lists 3.
Comparison set: every registered care home in Southend-on-Sea, CQC data for Oct 2026.
Nearby options
Guides for families
Similar care homes near Southend-on-Sea, rated recently
- Beacon HouseMar 2025
- Braemar Lodge Residential Care HomeJun 2025
- CherrycroftNov 2024
Frequently asked about The Lilacs Residential Home
- Can The Lilacs Residential Home care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate The Lilacs Residential Home?
- The latest rating is dated 21 May 2026; ask whether there have been changes since.
- What services is The Lilacs Residential Home registered for?
- The Lilacs Residential Home is registered for residential homes. Ask which of these it provides at the moment.
- Where is The Lilacs Residential Home based?
- It is at 121 Chalkwell Avenue, Westcliff-on-sea, SS0 8NL.
- Is The Lilacs Residential Home registered with CQC?
- Registered, yes: location 1-10199032786 on the Care Quality Commission register, listed as a care home and was rated Good overall in May 2026.
- How much does care from The Lilacs Residential Home cost?
- No fee list from The Lilacs Residential Home has reached us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). Ask for a written quote that includes weekend and bank holiday rates.
- How did The Lilacs Residential Home score on each CQC key question?
- CQC rates five key questions. For The Lilacs Residential Home: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How big is The Lilacs Residential Home?
- CQC capacity for The Lilacs Residential Home: 17 beds. Ask about current availability and room facilities.
- Who is the registered provider for The Lilacs Residential Home?
- Oak Lodge Care Ltd is the registered provider for The Lilacs Residential Home.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.