Care home · Felixstowe

The Westcliff Care Home

Rated Good by CQC Rating published 5 January 2023 Rating 3 years old
Residents and staff in a care home garden Illustrative photo, not of The Westcliff Care Home
Address
51 Leopold Road, Felixstowe, IP11 7NR
Run by
Hazelwood Care Limited (2 services)
Type of provider
Independent (private company)
Service
Residential care home
Beds
33 (registered with CQC)
Nursing care
No, residential care only (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2011 (15 years)
Registered manager
Alan Frederick Woods
Company check
Active, trading since 2002 (24 years), accounts up to date (Companies House 04403025)
Last CQC check
5 Jan 2023
Typical fees Estimated
£1,350–£1,650 a week for residential care (dementia). Our estimate from published local prices, not a quote. How we estimate

Licensed by CQC for: Accommodation for persons who require nursing or personal care

More in Felixstowe: Care homes in Felixstowe (15) · Best rated care homes in Felixstowe · Care homes for dementia care in Felixstowe · Care homes for elderly care in Felixstowe

Open CQC's full report · CQC location ID 1-120252495

About this home

Registered with CQC as a residential care home, The Westcliff Care Home is based in Felixstowe, run by Hazelwood Care Limited. It supports older people, with registered specialisms in dementia.

Its latest CQC rating is Good overall (January 2023). It is one of 15 CQC-registered care homes in and around Felixstowe; 13 of those are rated Good or Outstanding.

Ratings for safety, care and leadership

  • SafeGood132 of 169 in Suffolk
  • EffectiveGood149 of 169 in Suffolk
  • CaringGood142 of 169 in Suffolk
  • ResponsiveGood134 of 169 in Suffolk
  • Well-ledGood108 of 169 in Suffolk

From CQC's latest report, published 5 January 2023. Under each rating: how many care homes in Suffolk share it.

Key points from CQC's visit

  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
  • Improvements had been made in the infection control procedures in the service and in the environment.
  • We found the service to be clean and hygienic and risks to people mitigated.
  • Improvements had been made in people's care plans and risk assessments to guide staff in the support they required to reduce any risks to their safety and wellbeing.

Inspected 12 December 2022; report published 5 January 2023; supporting 33 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.

The company behind The Westcliff Care Home

The Westcliff Care Home is run by Hazelwood Care Limited (company 04403025), incorporated in 2002, 8 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is residential care for older and disabled people.

Hazelwood Care Limited runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.

History with CQC

CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.

CQC has published 5 overall ratings for it (2016–2023), starting at Good and improving to Good.

At 3 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

The CQC website holds 6 reports for it, the latest from 5 January 2023.

Who the service is registered for

As listed with the regulator.

The ratings in context

The Westcliff Care Home has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 107 of the 168 other care homes in Suffolk that CQC has rated.

How it fits locally

There are 14 other care homes within 3 miles, 12 of them rated Good or Outstanding; the nearest is White Gables Residential Care Home, under 0.5 miles away.

7 of the 23 nearest rated care homes have a more recent rating than this one.

It sits in Eastern Felixstowe ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.

Within about a 10-minute walk there is a GP surgery (2 min), a pharmacy (5 min), a shop (3 min), a park (9 min), a café (2 min), a bus stop (1 min) and a railway station (9 min), which matters for residents who can go out and for visiting family.

Budgeting for this home

We estimate The Westcliff Care Home at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.

Check what the weekly fee leaves out; hairdressing, chiropody, trips and newspapers are common extras.

If savings are under the upper limit (£23,250 in England), Suffolk Council may pay part of the cost after a free care needs assessment.

Ratings over time

  1. Feb 2016 Good
  2. Mar 2018 Good
  3. Feb 2021 Inspected but not rated
  4. Jul 2022 Requires improvement
  5. Jan 2023 Good
  6. Today Rating 3 years old

The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.

Inspection reports to read

Kitchen hygiene rating

5/5

The kitchen has a food hygiene rating of 5 (very good), from an inspection on 9 July 2025 by East Suffolk. Food is a big part of daily life in a home, so ask about menus, choice and mealtimes.

From the Food Standards Agency (listed as "The Westcliff"). Open Government Licence.

Location and local area

Ward
Eastern Felixstowe
Parliamentary constituency
Suffolk Coastal
NHS area (integrated care board)
NHS Norfolk and Suffolk Integrated Care Board
Urban or rural
Urban: nearer to a major town or city
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Care homes in IP11 (15)

View on OpenStreetMap · Directions · © OpenStreetMap contributors

Local amenities

  • Bus stop 100 m (1 min walk) · 20 stops within 600 m
  • Railway station Felixstowe, 720 m (9 min walk)
  • GP surgery Howard House Surgery, 130 m (2 min walk)
  • Pharmacy Boots, 390 m (5 min walk)
  • Shop Prime, 240 m (3 min walk)
  • Park 760 m (9 min walk)
  • Café The Alex, 120 m (2 min walk)
  • Place of worship Felixstowe United Reformed Church, 100 m (1 min walk)
  • Library Felixstowe Library, 340 m (4 min walk)

Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.

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The Westcliff Care Home in local context

  • Rated Good. Across Suffolk, 80% of the 169 rated care homes are Good or Outstanding and 21 are Outstanding.
  • Its rating (January 2023) is more recent than 48% of care home ratings in Suffolk.
  • With 33 beds it is smaller than 58% of care homes in Suffolk, where the typical home has 40.
  • Registered with CQC in 2011: it has been registered longer than 77% of care homes in the area.
  • It lists 2 specialisms with CQC; the typical care home in Suffolk lists 3.

Based on the CQC register for Suffolk as at Oct 2026.

Nearby options

Guides for families

Felixstowe: care homes inspected recently

Questions about The Westcliff Care Home

Does The Westcliff Care Home support people with dementia?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
When did CQC last rate The Westcliff Care Home?
5 January 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
What type of care does The Westcliff Care Home provide?
Registration for The Westcliff Care Home covers: residential homes. Check which of these it offers today.
Where is The Westcliff Care Home?
It is at 51 Leopold Road, Felixstowe, IP11 7NR.
Is The Westcliff Care Home regulated by the Care Quality Commission?
Yes: CQC lists it as a care home under location ID 1-120252495 and was rated Good overall in January 2023.
How much does The Westcliff Care Home charge?
We don't have published prices from The Westcliff Care Home yet. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Is The Westcliff Care Home rated well for safety?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
How big is The Westcliff Care Home?
The Westcliff Care Home can take up to 33 residents. Ask what is free now and about en-suite rooms.
Who is the registered provider for The Westcliff Care Home?
The Westcliff Care Home is run by Hazelwood Care Limited, the registered provider on the CQC register.

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