Care home · Coventry
The Willows
Illustrative photo, not of The Willows- Address
- 38-39 Westminster Road, Coventry, CV1 3GB
- Run by
- The Willows Residential Care Home Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 32 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2018 (8 years)
- Part of
- Maple Group
- Registered manager
- *
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10913524)
- Last CQC check
- 4 Aug 2026
- Typical fees Estimated
- £1,210–£1,470 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
More in Coventry: Care homes in Coventry (57) · Best rated care homes in Coventry · Care homes for dementia care in Coventry · Care homes for elderly care in Coventry · Care homes for care for adults under 65 in Coventry
Open CQC's full report · CQC location ID 1-4603446445
About this home
The Willows in Coventry is registered with the Care Quality Commission as a residential care home, run by The Willows Residential Care Home Limited. The service is registered to support adults of all ages and lists dementia among its specialisms.
CQC rated it Requires improvement overall (August 2026). Safe and Well-led were rated Requires improvement. It is one of 57 CQC-registered care homes in and around Coventry; 38 of those are rated Good or Outstanding.
What it may cost
We estimate The Willows at £1,210–£1,470 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £63k–£76k.
Ask how often fees rise and whether they go up if care needs increase.
Coventry Council can help with costs for people with savings under £23,250, starting with a free assessment.
The company behind The Willows
The Willows is run by The Willows Residential Care Home Limited (company 10913524), incorporated in 2017.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is nursing care.
It trades under the Maple Group brand, which covers 4 services run by 3 registered providers.
The local picture
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Minster Lodge Care Home, under 0.5 miles away.
1 of the 23 nearest rated care homes has a more recent rating than this one.
It sits in Earlsdon ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Coventry and Warwickshire ICB.
Within about a 10-minute walk there is a GP surgery (8 min), a pharmacy (1 min), a shop (1 min), a park (1 min), a café (2 min), a bus stop (3 min) and a railway station (6 min), which matters for residents who can go out and for visiting family.
Who the service is registered for
As listed with the regulator.
Each area CQC checks
- Safe25 of 68 in Coventry
- Effective60 of 68 in Coventry
- Caring59 of 68 in Coventry
- Responsive63 of 68 in Coventry
- Well-led23 of 68 in Coventry
Source: CQC, published 4 August 2026. Under each rating: how many care homes in Coventry share it.
What CQC's inspectors reported
- The service provides support to older and younger adults some of whom are living with dementia.
- This was the 9th consecutive inspection we have found the service was not meeting the requirements of the regulations, with a continued breach of regulation 17 (good governance) and a second consecutive breach of regulation 12 (safe care and treatment).
- Some improvements had been made, including a cleaner environment, however some concerns remained.
- People felt staff knew them well and respected their preferences, and several said they felt comfortable raising concerns if needed.
Inspected 5 September 2023; report published 29 March 2024. Taken from CQC's own findings (Open Government Licence). Read the full report.
How long it has been running
The Willows has been registered with CQC since January 2018, about 8 years.
CQC has published 8 overall ratings for it (2019–2026), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Requires improvement.
There are 6 CQC reports on file for this address; the newest is from 29 March 2024.
The ratings in context
For The Willows, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Coventry, 25 of 68 rated care homes are Requires improvement for Safe (37%), while 23 of 68 rated care homes are Requires improvement for Well-led (34%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Earlier inspections
- Feb 2019
- Feb 2020
- Jul 2021
- May 2022
- Mar 2023
- Mar 2024
- Jun 2025
- Today Rated in the last 12 months
Published CQC ratings in date order. The latest rating is lower than the one before.
CQC reports
- CQC inspection report 29 March 2024
- CQC inspection report 16 March 2023
- CQC inspection report 20 May 2022
- CQC inspection report 15 July 2021
- CQC inspection report 25 February 2020
- CQC inspection report 8 February 2019
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 19 June 2025 by Coventry. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "The Willows"). Open Government Licence.
Finding it
- Ward
- Earlsdon
- Council
- Coventry City Council · paying for care
- Parliamentary constituency
- Coventry South
- Integrated care board
- NHS Coventry and Warwickshire Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Care homes in CV1 (12)
Bigger map · Get directions · OpenStreetMap (ODbL)
Close by
- Bus stop 220 m (3 min walk) · 36 stops within 600 m
- Railway station Coventry, 470 m (6 min walk)
- GP surgery Poland Medical, 670 m (8 min walk)
- Pharmacy Superdrug, 110 m (1 min walk)
- Shop ALDI, 110 m (1 min walk)
- Park 120 m (1 min walk)
- Café Costa, 180 m (2 min walk)
- Place of worship Queens Road Baptist Church, 150 m (2 min walk)
- Library Library, 700 m (9 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Ward and NHS boundaries from official postcode data, Open Government Licence.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
The Willows in local context
- Rated Requires improvement. Across Coventry, 68% of the 68 rated care homes are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2026) is more recent than 96% of care home ratings in Coventry.
- With 32 beds it is larger than 63% of care homes in Coventry, where the typical home has 28.
- Registered with CQC in 2018: it has been registered longer than 42% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Coventry lists 3.
- Areas CQC rated below Good: Safe (37% of care homes in Coventry are also rated below Good here); Well-led (37% of care homes in Coventry are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered care home in Coventry, CQC data for Oct 2026.
Other care homes close by
Guides for families
Similar care homes near Coventry, rated recently
- Weavers Care HomeDec 2025
- Sovereign HouseSep 2025
- Holyhead Care CentreSep 2026
Frequently asked about The Willows
- What are The Willows's fees?
- The Willows hasn't shared a price list with us. Residential care home typically costs £1,295 a week (average 2026 self-funder fees in West Midlands). Get the quote in writing, including any extra charges.
- How did The Willows score on each CQC key question?
- By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How big is The Willows?
- The Willows has 32 registered places. Ask how many are free now and which rooms have en-suites.
- Which provider runs The Willows?
- On CQC's register the provider is The Willows Residential Care Home Limited.
- Can The Willows care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When was The Willows last inspected?
- The rating now shown was published on 4 August 2026. Ask what has changed since then, for example in management or staffing.
- What services is The Willows registered for?
- The Willows is registered for residential homes. Ask which of these it provides at the moment.
- What is The Willows's address?
- It is at 38-39 Westminster Road, Coventry, CV1 3GB.
- Is The Willows a registered provider?
- Yes. The Willows is registered with the Care Quality Commission as a care home (location ID 1-4603446445) and was rated Requires improvement overall in August 2026.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.