Care home · Bedford
Waterloo House Care Home Limited
Illustrative photo, not of Waterloo House Care Home Limited- Address
- 36 Waterloo Road, Bedford, MK40 3PQ
- Run by
- Waterloo House Care Home Ltd
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 24 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Charanjit Paul
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04389850)
- Last CQC check
- 5 Oct 2026
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Estimated from prices published locally; not a quote. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
More in Bedford: Care homes in Bedford (44) · Best rated care homes in Bedford · Care homes for dementia care in Bedford · Care homes for elderly care in Bedford · Care homes for physical disability care in Bedford
Full report at cqc.org.uk · CQC location ID 1-130784599
An overview of Waterloo House Care Home Limited
Waterloo House Care Home Limited is a CQC-registered residential care home in Bedford, run by Waterloo House Care Home Ltd. Its CQC registration covers adults of all ages, including people living with dementia and physical disabilities.
At its most recent rating, CQC judged it Good overall (October 2026). It is one of 44 CQC-registered care homes in and around Bedford; 35 of those are rated Good or Outstanding.
What the ratings tell you
All five areas CQC looks at are rated Good for Waterloo House Care Home Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 43 of the 69 other care homes in Bedford that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 74% overall.
Waterloo House Care Home Limited over the years
Waterloo House Care Home Limited has been registered with CQC since January 2011, about 15 years.
CQC has published 4 overall ratings for it (2016–2026), starting at Good and staying Good every time.
6 reports have been published for this location, most recently on 26 February 2021.
Detailed scores
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Waterloo House Care Home Limited scores 74%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments2 · Some shortfalls
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 22 June 2026, published 5 October 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Earlier inspections
- Mar 2016
- Jan 2019
- Feb 2021
- Oct 2026
- Today Rated in the last 12 months
CQC rating timeline for this address. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 26 February 2021
- CQC inspection report 5 January 2019
- CQC inspection report 24 March 2016
- Inspection report 22 May 2014
- Inspection report 18 June 2013
- Inspection report 16 November 2012
Kitchen hygiene rating
The kitchen has a food hygiene rating of 4 (good), from an inspection on 29 October 2025 by Bedford. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Waterloo House Care Home Ltd"). Open Government Licence.
Where it is
- Ward
- Castle & Newnham
- Council
- Bedford Borough Council · paying for care
- Parliamentary constituency
- Bedford
- NHS area (integrated care board)
- NHS Central East Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Care homes in MK40 (39)
Open the full map · Directions · Map © OpenStreetMap contributors
Nearby
- Bus stop 120 m (1 min walk) · 19 stops within 600 m
- Railway station Bedford St Johns, 880 m (11 min walk)
- GP surgery De Parys medical centre, 720 m (9 min walk)
- Pharmacy Goldhart Pharmacy, 460 m (6 min walk)
- Shop High Street Off Licence, 410 m (5 min walk)
- Park 250 m (3 min walk)
- Café The Cappuccino Bar, 200 m (3 min walk)
- Place of worship Providence Baptist Chapel, 210 m (3 min walk)
- Library Bedford Central Library, 550 m (7 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
How CQC rated each area
- Safe69% score53 of 70 in Bedford
- Effective75% score56 of 70 in Bedford
- Caring75% score56 of 70 in Bedford
- Responsive75% score56 of 70 in Bedford
- Well-led75% score44 of 70 in Bedford
CQC key question ratings, published 5 October 2026. Under each rating: how many care homes in Bedford share it.
Around Bedford
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Lillibet Lodge, under 0.5 miles away.
Its rating is more recent than any of the 25 nearest rated care homes.
It sits in Castle & Newnham ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Within about a 10-minute walk there is a GP surgery (9 min), a pharmacy (6 min), a shop (5 min), a park (3 min), a café (3 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Likely fees
We estimate Waterloo House Care Home Limited at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
With savings below £23,250, Bedford Council may contribute once it has carried out a free needs assessment.
Ownership and company checks
Waterloo House Care Home Limited is run by Waterloo House Care Home Ltd (company 04389850), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is nursing care.
The inspection, summarised
- This service supports people living with dementia and people with physical disabilities.
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- People can only be deprived of their liberty to receive care and treatment with appropriate legal authority.
- One person told us, “[Staff] are lovely, I can’t fault any of them.” One relative told us, “[Staff] are very kind and caring, and it’s like a family atmosphere here, they have always got a smile on their face.” People and relatives expressed confidence in staff's ability to provide safe and reliable care.
Inspected 18 February 2021; report published 26 February 2021; supporting 24 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Registered specialisms
From the CQC register; ask how each need is met in practice.
Family reviews
Be the first to review Waterloo House Care Home Limited. Your experience helps other families choose.
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How Waterloo House Care Home Limited compares
- Rated Good. Across Bedford, 77% of the 70 rated care homes are Good or Outstanding and 5 are Outstanding.
- Its rating (October 2026) is more recent than 99% of care home ratings in Bedford.
- With 24 beds it is larger than 56% of care homes in Bedford, where the typical home has 16.
- Registered with CQC in 2011: it has been registered longer than 66% of care homes in the area.
- It lists 4 specialisms with CQC; the typical care home in Bedford lists 4.
All figures compare it with other care homes in Bedford; CQC register, Oct 2026.
Closest alternatives
Guides for families
Similar care homes near Bedford, rated recently
- Rutland Road Care HomeMay 2026
- Autism Care UK (Bedford)May 2025
- Park HouseJun 2025
Waterloo House Care Home Limited: common questions
- How much does Waterloo House Care Home Limited charge?
- Waterloo House Care Home Limited has not published its fees with us. Residential care home typically costs £1,455 a week (average 2026 self-funder fees in East of England). Request a written quote and check what is charged on top.
- How is Waterloo House Care Home Limited rated for safety and leadership?
- CQC rates five key questions. For Waterloo House Care Home Limited: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How many residents can Waterloo House Care Home Limited take?
- Waterloo House Care Home Limited is registered for up to 24 residents. Ask about current vacancies and whether rooms have en-suite facilities.
- Who runs Waterloo House Care Home Limited?
- Waterloo House Care Home Limited is run by Waterloo House Care Home Ltd, the registered provider on the CQC register.
- Is Waterloo House Care Home Limited registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Waterloo House Care Home Limited last inspected?
- CQC published the current rating on 5 October 2026. Older ratings are common, so ask about changes since.
- What services is Waterloo House Care Home Limited registered for?
- Waterloo House Care Home Limited is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
- Where is Waterloo House Care Home Limited based?
- It is at 36 Waterloo Road, Bedford, MK40 3PQ.
- Is Waterloo House Care Home Limited a registered provider?
- Waterloo House Care Home Limited is on the CQC register as a care home (ID 1-130784599) and was rated Good overall in October 2026.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.