Care home · South Brent
Willow House
Illustrative photo, not of Willow House- Address
- Hillside, South Brent, TQ10 9AY
- Run by
- Thurlestone Court Limited (3 services)
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 30 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2013 (12 years)
- Registered manager
- Janice Ruth Federer
- Company check
- Active, trading since 2001 (25 years), accounts up to date (Companies House 04142598)
- Last CQC check
- 8 Feb 2022
- Typical fees Estimated
- £1,370–£1,680 a week for residential care (dementia). Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Accommodation for persons who require nursing or personal care
Open CQC's full report · CQC location ID 1-1042267691
Introducing Willow House
Willow House is a CQC-registered residential care home in South Brent, run by Thurlestone Court Limited. Its CQC registration covers older people, including people living with dementia, physical disabilities and mental health conditions.
At its most recent rating, CQC judged it Good overall (April 2019). Well-led was rated Requires improvement.
Who runs it
Willow House is run by Thurlestone Court Limited (company 04142598), incorporated in 2001, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Thurlestone Court Limited runs 3 CQC-registered services; 3 of the 3 with a rating are Good or Outstanding (100%), against 83% for the same mix of services across England.
All 3 are in Devon, so it is a local operator rather than a national chain.
Rating history
- May 2015
- Mar 2016
- Jul 2016
- Jun 2017
- Aug 2018
- Apr 2019
- Feb 2022
- Today Rating 7 years old
Published CQC ratings in date order. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 8 February 2022
- CQC inspection report 12 April 2019
- CQC inspection report 29 August 2018
- CQC inspection report 22 June 2017
- CQC inspection report 30 July 2016
- CQC inspection report 10 March 2016
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 6 November 2025 by South Hams. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Willow House"). Open Government Licence.
Where it is
- Ward
- South Brent
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- South Devon
- NHS integrated care board
- NHS Devon Integrated Care Board
- Setting
- Larger rural (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
See the wider area · Directions · Map © OpenStreetMap contributors
Within walking distance
- GP surgery South Brent Health Centre, 760 m (10 min walk)
- Pharmacy South Brent Pharmacy, 600 m (8 min walk)
- Shop Co-op Food, 620 m (8 min walk)
- Park 460 m (6 min walk)
- Café Station House, 520 m (7 min walk)
- Place of worship Methodist Church, 590 m (7 min walk)
Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence).
Registered specialisms
Registration details from CQC.
From the latest CQC inspection
- The building comprises of two floors with large lounge dining area and accessible gardens.
- Safe arrangements were in place for peoples' relatives and professionals visiting the service.
- This included reviewing evidence of a confirmed negative lateral flow device test (LFD), a recent negative polymerase chain reaction (PCR) test result.
- Vaccination against COVID-19 and the requirement to show a COVID-19 pass.
Inspected 27 January 2022; report published 8 February 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Strengths and weak spots in the ratings
Area by area, Well-led is rated below Good; 4 other areas are Good.
Across Devon, 35 of 287 rated care homes are Requires improvement for Well-led (12%).
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Ratings for safety, care and leadership
- Safe252 of 287 in Devon
- Effective260 of 287 in Devon
- Caring248 of 287 in Devon
- Responsive249 of 287 in Devon
- Well-led35 of 287 in Devon
Ratings from CQC's most recent report, published 12 April 2019. Under each rating: how many care homes in Devon share it.
History with CQC
Willow House has been registered with CQC since November 2013, about 12 years.
CQC has published 7 overall ratings for it (2015–2022), starting at Requires improvement and improving to Inspected but not rated.
No new overall rating has been published for 7 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
CQC lists 6 reports for this location, the latest dated 8 February 2022.
Budgeting for this home
We estimate Willow House at £1,370–£1,680 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £71k–£87k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
People with savings under £23,250 may get help from Devon Council after a needs and financial assessment.
How it fits locally
There is 1 other care home within 3 miles, 1 of them rated Good or Outstanding; the nearest is Windward House, under 0.5 miles away.
12 of the 15 nearest rated care homes have a more recent rating than this one.
It sits in South Brent ward, classed by ONS as larger rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Within about a 10-minute walk there is a GP surgery (10 min), a pharmacy (8 min), a shop (8 min), a park (6 min) and a café (7 min), which matters for residents who can go out and for visiting family.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Questions about Willow House
- What type of care does Willow House provide?
- Its CQC registration covers residential homes. Ask Willow House how it would adapt if needs increase.
- Where is Willow House?
- It is at Hillside, South Brent, TQ10 9AY.
- Is Willow House a registered provider?
- Registered, yes: location 1-1042267691 on the Care Quality Commission register, listed as a care home and was rated Good overall in April 2019.
- Does Willow House support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Willow House?
- The rating now shown was published on 12 April 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- How big is Willow House?
- CQC registers Willow House for 30 residents; ask about vacancies, room sizes and en-suite bathrooms.
- Who is the registered provider for Willow House?
- The registered provider is Thurlestone Court Limited, according to CQC.
- How much does Willow House charge?
- Willow House hasn't shared a price list with us. Request a written quote and check what is charged on top.
- Is Willow House rated well for safety?
- CQC rates five key questions. For Willow House: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
In Devon
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.