Care home · Bournemouth
Willowbeech
Illustrative photo, not of Willowbeech- Address
- 33 Ophir Road, Bournemouth, BH8 8LT
- Run by
- Consensus Support Services Limited (59 services)
- Service
- Residential care home
- Beds
- 5 (registered with CQC)
- Registered with CQC
- February 2022 (4 years)
- Registered manager
- Floyd John Robinson
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 04081379)
- Last CQC check
- 20 Feb 2026
- Typical fees Estimated
- £1,300–£1,590 a week for residential care. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Accommodation for persons who require nursing or personal care
Read the full CQC inspection report · CQC location ID 1-12427415143
The service in brief
Willowbeech is a CQC-registered residential care home in Bournemouth, run by Consensus Support Services Limited. Its CQC registration covers adults under 65, including people living with learning disabilities.
At its most recent rating, CQC judged it Good overall (February 2026). It is one of 62 CQC-registered care homes in and around Bournemouth; 59 of those are rated Good or Outstanding.
Needs it is registered to meet
Specialisms as registered with CQC.
The ratings in context
Willowbeech has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 116 of the 128 other care homes in Bournemouth, Christchurch and Poole that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
What CQC's inspectors reported
- Staff were knowledgeable about the safeguarding procedures in place and were confident the manager would respond appropriately to any concerns raised.
- They told us people using the service were kept safe.
- Staff had the appropriate training and experience to deliver care, and safe recruitment procedures had been followed.
- Relatives provided positive feedback about the service, confirming their loved one’s needs being met and that staff delivered effective support.
Inspected 6 June 2023; report published 14 July 2023. Quoted from the CQC report summary, Open Government Licence. Read the full report.
The company behind Willowbeech
Willowbeech is run by Consensus Support Services Limited (company 04081379), incorporated in 2000, 21 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Consensus Support Services Limited runs 59 CQC-registered services across 24 council areas; 53 of the 56 with a rating are Good or Outstanding (95%), against 83% for the same mix of services across England.
Track record
Registered in February 2022, it has 4 years on the CQC register.
CQC has published 6 overall ratings for it (2015–2026), starting at Good; it has gone up 2 and down 2 times, and is now Good.
Costs to expect
We estimate Willowbeech at £1,300–£1,590 a week for residential care, based on published prices in the region. Over a year that is roughly £68k–£83k.
Ask how often fees rise and whether they go up if care needs increase.
If savings are under the upper limit (£23,250 in England), Bournemouth, Christchurch and Poole Council may pay part of the cost after a free care needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 25 of them rated Good or Outstanding, and the closest is Winton Lodge, under 0.5 miles away.
3 of the 25 nearest rated care homes have a more recent rating than this one.
It sits in East Cliff & Springbourne ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (6 min), a shop (3 min), a park (8 min), a café (5 min), a bus stop (2 min) and a railway station (5 min), which matters for residents who can go out and for visiting family.
The five key questions
- Safe75% score123 of 129 in Bournemouth, Christchurch and Poole
- Effective75% score119 of 129 in Bournemouth, Christchurch and Poole
- Caring75% score121 of 129 in Bournemouth, Christchurch and Poole
- Responsive75% score117 of 129 in Bournemouth, Christchurch and Poole
- Well-led75% score117 of 129 in Bournemouth, Christchurch and Poole
CQC key question ratings, published 20 February 2026. Under each rating: how many care homes in Bournemouth, Christchurch and Poole share it.
Scores behind the rating
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Willowbeech scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 16 January 2026, published 20 February 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Aug 2015
- Jun 2017
- Jun 2018
- Jan 2020
- Jul 2023
- Feb 2026
- Today Rated in the last 12 months
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 14 July 2023
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 24 August 2018 by Bournemouth, Christchurch and Poole. On a visit, ask to see this week's menu and how residents choose what they eat.
From the Food Standards Agency (listed as "Willowbeech Ltd"). Open Government Licence.
The neighbourhood
- Ward
- East Cliff & Springbourne
- Parliamentary constituency
- Bournemouth East
- NHS integrated care board
- NHS Dorset Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Care homes in BH8 (16)
View on OpenStreetMap · Plan a journey · © OpenStreetMap contributors
Nearby
- Bus stop 150 m (2 min walk) · 41 stops within 600 m
- Railway station Bournemouth, 400 m (5 min walk)
- GP surgery Shelley Manor & Holdenhurst Medical Centre, 390 m (5 min walk)
- Pharmacy Asda, 510 m (6 min walk)
- Shop Londis, 280 m (3 min walk)
- Park 620 m (8 min walk)
- Café Starbucks, 380 m (5 min walk)
- Place of worship St Andrew, 480 m (6 min walk)
- Library Springbourne Library, 770 m (10 min walk)
Map data © OpenStreetMap contributors (ODbL). These are direct-line distances, so real walking routes, and times, will be longer.
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence.
Family reviews
Nobody has reviewed Willowbeech here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Willowbeech in local context
- Rated Good. Across Bournemouth, Christchurch and Poole, 96% of the 129 rated care homes are Good or Outstanding and 8 are Outstanding.
- Its rating (February 2026) is more recent than 85% of care home ratings in Bournemouth, Christchurch and Poole.
- With 5 beds it is smaller than 91% of care homes in Bournemouth, Christchurch and Poole, where the typical home has 25.
- Registered with CQC in 2022: it has been registered longer than 17% of care homes in the area.
- It lists 2 specialisms with CQC; the typical care home in Bournemouth, Christchurch and Poole lists 3.
Compared with every CQC-registered care home in Bournemouth, Christchurch and Poole. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Similar care homes near Bournemouth, rated recently
Quick answers about Willowbeech
- What are Willowbeech's fees?
- Willowbeech hasn't shared a price list with us. Residential care home typically costs £1,349 a week (average 2026 self-funder fees in South West). Get the quote in writing, including any extra charges.
- How did Willowbeech score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How many beds does Willowbeech have?
- Willowbeech has 5 registered places. Ask how many are free now and which rooms have en-suites.
- Who runs Willowbeech?
- Consensus Support Services Limited is the registered provider for Willowbeech.
- Is Willowbeech registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- When was Willowbeech last inspected?
- 20 February 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
- What services is Willowbeech registered for?
- CQC lists Willowbeech under: residential homes. Check which of these it is actively providing now.
- Where is Willowbeech based?
- It is at 33 Ophir Road, Bournemouth, BH8 8LT.
- Is Willowbeech a registered provider?
- It is. The CQC register records Willowbeech as a care home, location ID 1-12427415143 and was rated Good overall in February 2026.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.