Tower Hamlets Adult Social Care: Contact, Free Assessment and Paying for Care

1. Ask for a care needs assessment

The assessment is free and is a legal right under the Care Act 2014. It looks at what the person can and cannot manage, and whether they meet the national eligibility criteria. It does not commit you to council-arranged care.

Ask London Borough of Tower Hamlets for an assessment or call 0300 303 6070 (Tower Hamlets Connect).

First contact goes through Tower Hamlets Connect, which offers an online self-assessment form; the council's page describes a revised charging policy from 1 April 2025.

2. Find out what you will pay

If the person is eligible, the council carries out a financial assessment. In England, someone with savings above £23,250 is usually expected to fund the care in full; below £14,250, savings are ignored, and in between a tariff income applies. For care at home, the home itself is left out. For a care home it usually is counted, unless a partner or some qualifying relatives continue to live there, though not for the first 12 weeks of a permanent stay.

London Borough of Tower Hamlets: paying for care.

Get matched to rated care in Tower Hamlets

Answer a few short questions. We match you to rated services covering your postcode, and you decide who hears from you.

Care at home, or a care home?

Care at homeA care home

No sign-up. You see your matches before giving any contact details.

When is it needed?

Within a weekWithin a monthJust researching

Where is care needed? Postcode where care is needed

The home address of the person who needs care, or where you would like the care home to be. Not where you are now.

Your nameEmailPhone

If I don't finish, email me this shortlist once. Nothing else.

How will care be paid for? (optional, helps providers quote)

Paying privatelyCouncil-funded or part-fundedNHS continuing healthcareNot sure yet

Add who it's for or a note (optional)

Who needs care?

A parentMy partnerMyselfSomeone else

Anything providers should know

By sending, you agree we will contact you by phone and email about your request and share your name, email, phone and care needs with the providers you have ticked, so they can contact you. Privacy notice.

Free · No obligation · Only CQC-registered providers · Only the ones you tick see your details

Providers pay us a fee for each enquiry, never to rank higher in our lists.

Care cost estimate for Tower Hamlets

The table gives typical regional prices. Underneath, a calculator estimates who pays what, starting from those rates, which you can overwrite.

Service	Usual price
Visiting care	£30–£40 an hour
Sleeping night	£190–£230
Waking night	£240–£320
Live-in care	£1,300–£1,800 a week
Residential care home	£1,456 a week
Nursing home	£1,680 a week

Typical 2026 prices in London · Average 2026 self-funder fees in London · Which?, self-funder fees (Lottie data, January 2026).

This calculator follows the 2026/27 English charging rules (GOV.UK charging circular): £23,250 upper limit, £14,250 lower limit, tariff income of £1 a week per £250, a £241.45 weekly minimum income guarantee for a single pensioner, and a £31.80 weekly personal expenses allowance. It gives an estimate only; the council's assessment is what counts, and some councils charge less.

3. Choose your own care with direct payments

If the council funds some or all of the care, you can ask for the money as a direct payment and arrange care yourself, including with an agency you choose.

London Borough of Tower Hamlets: direct payments.

If you look after someone

Unpaid carers have a right to be assessed in their own right, free to you.

London Borough of Tower Hamlets: support for carers. Local carers' support: The Carers Centre (Tower Hamlets).

Council resources

Directory of local services: Tower Hamlets Connect directory

Care in Tower Hamlets: the local figures

England-wide, 88% of rated home care agencies are Good or Outstanding; in Tower Hamlets it is 93%, from 41 rated agencies among the 74 registered. 4 home care agencies and 0 care homes in Tower Hamlets registered with CQC in the last 12 months.

Outstanding: 0. Requires improvement or Inadequate: 1, or 10% of rated care homes in Tower Hamlets, against 17% in England. There are 10 care homes in Tower Hamlets, and 90% of the 10 with a rating are Good or Outstanding (higher than England's 83%). 2 of them (20%) are registered as nursing homes.

0% of rated care homes in Tower Hamlets were rated in the last two years. The typical rating is 84 months old, compared with 47 nationally. In Tower Hamlets, CQC has published 7 ratings in the past 12 months: 2 were upgraded, 2 services were rated for the first time; the newest is from 30 June 2026.

By CQC registrations, Creative Support Limited is the biggest operator in Tower Hamlets (2 services: 2 home care agencies). Among care homes in Tower Hamlets, Well-led is the area most often rated below Good: 2 of the 10 with a Well-led rating. Effective has the most Outstanding ratings (1 of 9).

Figures: CQC register, Oct 2026.

Tower Hamlets: guides and lists

Tower Hamlets is part of London. Home care across London · Care homes across London · Top rated in London

Free download

A 40-point checklist for comparing care homes

Use it to compare up to three homes on the same questions, from CQC reports and staffing to the room, fees and contract terms.

Find care in Tower Hamlets

Tower Hamlets
74 home care agencies 10 care homes

Questions about care in Tower Hamlets

How many care homes are there in Tower Hamlets?

There are 10 care homes registered with CQC in Tower Hamlets, with 387 beds in total (CQC register, Oct 2026). 90% of those with a published rating are Good or Outstanding. Best rated care homes in Tower Hamlets.

How many home care agencies are there in Tower Hamlets?

74 home care agencies registered with CQC are based in Tower Hamlets (Oct 2026). 93% of those rated are Good or Outstanding. Agencies based nearby may also cover the area.

How good are care homes in Tower Hamlets?

90% of rated care homes in Tower Hamlets are Good or Outstanding, above the England figure of 82.6%. 0 are rated Outstanding and 1 Requires improvement or Inadequate. Council areas ranked for care home quality.

How much does a care home cost in Tower Hamlets?

A care home in Tower Hamlets costs a typical £1,670 a week for someone paying for themselves: about £1,640 for residential care and £1,940 for nursing care. Our Care Fees and Quality Index (Q4 2026) models these prices; real quotes will vary. Check what you could be charged.

How much does home care cost per hour in Tower Hamlets?

Home care in Tower Hamlets costs a typical £37.50 an hour for someone paying privately (Q4 2026). Expect higher rates for evenings, weekends and bank holidays, and check the shortest visit each agency offers.

Which care homes in Tower Hamlets are rated Outstanding?

No care homes in Tower Hamlets are currently rated Outstanding. 9 are rated Good. See the best rated.

How many care homes in Tower Hamlets offer nursing or dementia care?

2 care homes in Tower Hamlets are registered to provide nursing care and 6 list dementia as a specialism. The two often overlap.

Is it hard to find a care home bed in Tower Hamlets?

Tower Hamlets has 19.0 care home beds for every 1,000 people aged 65 and over, against 43.0 across England, which ranks 145 of 151 council areas. Fewer beds usually means fewer vacancies to choose from, so start looking early. Care Access Gap.

How old are care home ratings in Tower Hamlets?

70% of rated care homes in Tower Hamlets were last rated more than four years ago, and the typical rating is 84 months old. Note the rating date and ask the home what is different now.

How do I ask London Borough of Tower Hamlets for a care needs assessment?

Contact London Borough of Tower Hamlets adult social care on 0300 303 6070 (Tower Hamlets Connect). The assessment is free for anyone who appears to need care, whatever their savings, and is a legal right under the Care Act 2014. Ask for an assessment online.