Home care agency · Loughborough
Absolute Care Agency (EM) Limited - Quorn
Illustrative photo, not of Absolute Care Agency (EM) Limited - Quorn- Address
- 64 Leicester Road, Quorn, Loughborough, LE12 8BB
- Run by
- Absolute Care Agency (EM) Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2022 (4 years)
- Registered manager
- Wendy Pears
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 07983657)
- Last CQC check
- 30 Mar 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Loughborough: Home care in Loughborough (32) · Best rated home care agencies in Loughborough · Dementia care at home in Loughborough · Elderly care at home in Loughborough · Physical disability care at home in Loughborough · Live-in care in Loughborough
See this service on the CQC website · CQC location ID 1-13044439374
The service in brief
Absolute Care Agency (EM) Limited - Quorn in Loughborough is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Absolute Care Agency (EM) Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (March 2026). It is one of 211 CQC-registered home care agencies that have an office within 7 miles of Mountsorrel; 101 of those are rated Good or Outstanding.
Percentage scores by area
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Absolute Care Agency (EM) Limited - Quorn scores 72%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes2 · Some shortfalls
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 15 December 2025, published 30 March 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Earlier inspections
- Jan 2017
- Sep 2019
- Sep 2020
- Mar 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
Area and map
- Ward
- Quorn & Mountsorrel Castle
- Parliamentary constituency
- Loughborough
- NHS planning area
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- Type of area
- Larger rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in LE12 (7)
See the wider area · Get directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Safe, effective, caring, responsive, well-led
- Safe69% score87 of 119 in Leicestershire
- Effective71% score96 of 118 in Leicestershire
- Caring75% score100 of 118 in Leicestershire
- Responsive75% score97 of 118 in Leicestershire
- Well-led71% score79 of 119 in Leicestershire
From CQC's latest report, published 30 March 2026. Under each rating: how many agencies in Leicestershire share it.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Absolute Care Agency (EM) Limited - Quorn: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 78 of the 118 other agencies in Leicestershire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 72% overall.
Specialisms
Taken from its CQC registration.
The local picture
There are 8 other agencies within 3 miles, 5 of them rated Good or Outstanding; the nearest is 39 Carnation Road, 1.6 miles away.
Its rating is more recent than any of the 16 nearest rated agencies.
It sits in Quorn & Mountsorrel Castle ward, classed by ONS as larger rural (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
What it may cost
We estimate visits from Absolute Care Agency (EM) Limited - Quorn at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Leicestershire Council for a free care needs assessment.
What inspectors found
- The service was providing care to a person with a learning disability.
- We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people.
- Not everyone who used the service received the regulated activity personal care.
- Feedback we received included, “[Name] feels safe with staff.
Supporting 96 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who runs it
Absolute Care Agency (EM) Limited - Quorn is run by Absolute Care Agency (em) Limited (company 07983657), incorporated in 2012, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
How long it has been running
Absolute Care Agency (EM) Limited - Quorn has been registered with CQC since May 2022, about 4 years.
CQC has published 4 overall ratings for it (2017–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
Family reviews
No family has reviewed Absolute Care Agency (EM) Limited - Quorn on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Leicestershire, 84% of the 112 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (March 2026) is more recent than 85% of agency ratings in Leicestershire.
- Registered with CQC in 2022: it has been registered longer than 40% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Leicestershire lists 6.
Compared with every CQC-registered home care agency in Leicestershire. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Loughborough, rated recently
- A&J Assisted Living T/A Radfield Home Care Loughborough, Charnwood & Melton MowbrayMar 2026 · 2.6 miles
- Radfield Home Care Leicester East, Groby & OadbyMay 2026 · 5.1 miles
- Helping Hands LeicesterJul 2026 · 5.0 miles
Absolute Care Agency (EM) Limited - Quorn: common questions
- What is Absolute Care Agency (EM) Limited - Quorn's address?
- The agency's base is 64 Leicester Road, Quorn, Loughborough, LE12 8BB. Confirm that its carers travel to your area.
- Is Absolute Care Agency (EM) Limited - Quorn registered with CQC?
- Yes. Absolute Care Agency (EM) Limited - Quorn is registered with the Care Quality Commission as a home care agency (location ID 1-13044439374) and was rated Good overall in March 2026.
- Can Absolute Care Agency (EM) Limited - Quorn care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is Absolute Care Agency (EM) Limited - Quorn's CQC rating?
- Its current CQC rating dates from 30 March 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- What services is Absolute Care Agency (EM) Limited - Quorn registered for?
- Absolute Care Agency (EM) Limited - Quorn is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- Who is the registered provider for Absolute Care Agency (EM) Limited - Quorn?
- On CQC's register the provider is Absolute Care Agency (EM) Limited.
- How much does care from Absolute Care Agency (EM) Limited - Quorn cost?
- Absolute Care Agency (EM) Limited - Quorn's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Absolute Care Agency (EM) Limited - Quorn rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
More home care agencies nearby
In Leicestershire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.