Home care agency · Newton Abbot
Ace Home Support
Illustrative photo, not of Ace Home Support- Address
- Office 2 Old Dixons Barn, Pottery Road, Bovey Tracey, Newton Abbot, TQ13 9DS
- Run by
- ACE Home Support Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- April 2021 (5 years)
- Registered manager
- Nicola Sharon Whitworth
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12778364)
- Last CQC check
- 1 Sep 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Newton Abbot: Home care in Newton Abbot (43) · Best rated home care agencies in Newton Abbot · Elderly care at home in Newton Abbot · Care for adults under 65 at home in Newton Abbot · Live-in care in Newton Abbot · 24-hour care in Newton Abbot
Open CQC's full report · CQC location ID 1-10790904367
About Ace Home Support
Ace Home Support in Newton Abbot is registered with the Care Quality Commission as a home care agency, run by ACE Home Support Ltd. It is registered to support adults of all ages.
CQC rated it Good overall (September 2022). It is one of 18 CQC-registered home care agencies that have an office within 7 miles of Bovey Tracey; 15 of those are rated Good or Outstanding.
From the latest CQC inspection
- People received safe care from the staff at the service and all the feedback we received was positive.
- One comment from a relative we received was, "They [person using service] are very happy with them and I know that if there were any problems, they'd be the first to say so." People's individual risks were identified and care was planned in a way to reduce identified risks.
- Staff understood safeguarding processes and how to escalate concerns.
- People's medicines were managed to meet their needs and sufficient staff were deployed.
Inspected 17 August 2022; report published 1 September 2022. Taken from CQC's own findings (Open Government Licence). Read the full report.
History with CQC
CQC registration dates from April 2021, so the service has been operating for around 5 years under its current registration.
There is a single overall rating on record, Good (September 2022).
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Ratings for safety, care and leadership
- Safe106 of 119 in Devon
- Effective107 of 119 in Devon
- Caring94 of 119 in Devon
- Responsive105 of 119 in Devon
- Well-led93 of 119 in Devon
As rated by CQC, published 1 September 2022. Under each rating: how many agencies in Devon share it.
How it fits locally
There are 4 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is CareRight, 0.8 miles away.
6 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Bovey ward, classed by ONS as larger rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Budgeting for this agency
We estimate visits from Ace Home Support at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
If savings are under the upper limit (£23,250 in England), Devon Council may pay part of the cost after a free care needs assessment.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Ace Home Support: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 92 of the 118 other agencies in Devon that CQC has rated.
Rating history
- Sep 2022
- Today Rating 4 years old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 1 September 2022
Area and map
- Ward
- Bovey
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- Central Devon
- NHS integrated care board
- NHS Devon Integrated Care Board
- Area classification
- Larger rural: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
Larger map · How to get there · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Registered specialisms
From the CQC register; ask how each need is met in practice.
Who runs it
Ace Home Support is run by Ace Home Support Ltd (company 12778364), incorporated in 2020.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Family reviews
No family has reviewed Ace Home Support on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Questions about Ace Home Support
- How much does care from Ace Home Support cost?
- Ace Home Support's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Ace Home Support rated for safety and leadership?
- CQC rates five key questions. For Ace Home Support: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What type of care does Ace Home Support provide?
- CQC lists Ace Home Support under: homecare agencies. Check which of these it is actively providing now.
- Who is the registered provider for Ace Home Support?
- CQC lists ACE Home Support Ltd as the provider responsible for Ace Home Support.
- Is Ace Home Support registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- When did CQC last rate Ace Home Support?
- The latest rating is dated 1 September 2022, 4 years ago; ask whether there have been changes since.
- Where is Ace Home Support based?
- The agency's base is Office 2 Old Dixons Barn, Pottery Road, Bovey Tracey, Newton Abbot, TQ13 9DS. Confirm that its carers travel to your area.
- Is Ace Home Support registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-10790904367 and was rated Good overall in September 2022.
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In Devon
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.