Home care agency · St. Austell
Alexandras Community Care St Austell
Illustrative photo, not of Alexandras Community Care St Austell- Address
- Unit 3A, 3 Manfield Way, St. Austell, PL25 3HQ
- Run by
- Westcountry Home Care Limited (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- May 2017 (9 years)
- Registered manager
- *
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03245318)
- Last CQC check
- 27 Jul 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered activities: Personal care
More in St Austell: Home care in St Austell (20) · Best rated home care agencies in St Austell · Live-in care in St Austell · 24-hour care in St Austell
Read the full CQC inspection report · CQC location ID 1-3749695640
An overview of Alexandras Community Care St Austell
Alexandras Community Care St Austell in St. Austell is registered with the Care Quality Commission as a home care agency, run by Westcountry Home Care Limited.
CQC rated it Good overall (July 2018). Effective was rated Requires improvement. It is one of 20 CQC-registered home care agencies that have an office within 7 miles of St Austell; 15 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Looking at the five areas: Effective is rated below Good; 4 other areas are Good.
Across Cornwall, 4 of 87 rated agencies are Requires improvement for Effective (5%).
The Effective findings are the part of the report to read closely; ask the manager what has been put right.
The inspection, summarised
- Westcountry Home Care Liskeard in a domiciliary care service that provides support to 31 predominantly older people living in their own homes in the South East of Cornwall including the towns of Liskeard, Callington and Looe.
- The service is part of the Westcountry Home Care Limited group which operates six domiciliary care agencies throughout Cornwall.
- The inspection took place between the 25 and 30 May 2016 and was announced.
- This was because we needed to ensure staff would be available in the service office during the inspection visit.
Inspected 30 May 2018; report published 27 July 2018. From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
CQC registration dates from May 2017, so the service has been operating for around 9 years under its current registration.
So far CQC has published one overall rating: Good, in July 2018.
It has gone 8 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Budgeting for this agency
We estimate visits from Alexandras Community Care St Austell at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Cornwall Council after a needs and financial assessment.
Who they support
As listed with the regulator.
How it fits locally
There are 9 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is White River Homecare, under 0.5 miles away.
12 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in St Austell Bethel & Holmbush ward, classed by ONS as urban (further from a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Cornwall and the Isles of Scilly ICB.
Who runs it
Alexandras Community Care St Austell is run by Westcountry Home Care Limited (company 03245318), incorporated in 1996, 20 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Westcountry Home Care Limited runs 5 CQC-registered services; 5 of the 5 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 5 are in Cornwall, so it is a local operator rather than a national chain.
Earlier inspections
- Jul 2018
- Today Rating 8 years old
Overall ratings CQC has published for this location, oldest first.
CQC documents
- CQC inspection report 27 July 2018
Area and map
- Ward
- St Austell Bethel & Holmbush
- Council
- Cornwall Council · paying for care
- Parliamentary constituency
- St Austell and Newquay
- NHS integrated care board
- NHS Cornwall and the Isles of Scilly Integrated Care Board
- Setting
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in PL25 (7)
See the wider area · How to get there · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
CQC ratings, area by area
- Safe77 of 87 in Cornwall
- Effective4 of 87 in Cornwall
- Caring78 of 87 in Cornwall
- Responsive81 of 87 in Cornwall
- Well-led70 of 87 in Cornwall
Source: CQC, published 27 July 2018. Under each rating: how many agencies in Cornwall share it.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Cornwall, 91% of the 86 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (July 2018) is more recent than 9% of agency ratings in Cornwall.
- Registered with CQC in 2017: it has been registered longer than 57% of home care agencies in the area.
- It lists 1 specialisms with CQC; the typical agency in Cornwall lists 5.
- Areas CQC rated below Good: Effective (5% of home care agencies in Cornwall are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Cornwall (Oct 2026).
Nearest home care agencies
Guides for families
Similar home care agencies near St Austell, rated recently
- Home Instead Mid CornwallApr 2026 · 1.8 miles
- Karrek CommunityNov 2025 · under 0.5 miles
Quick answers about Alexandras Community Care St Austell
- Can Alexandras Community Care St Austell care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- How recent is Alexandras Community Care St Austell's CQC rating?
- CQC published the current rating on 27 July 2018, 8 years ago. Older ratings are common, so ask about changes since.
- Where is Alexandras Community Care St Austell based?
- Unit 3A, 3 Manfield Way, St. Austell, PL25 3HQ is the agency's office; check it serves your postcode.
- Is Alexandras Community Care St Austell registered with CQC?
- Yes. Alexandras Community Care St Austell is registered with the Care Quality Commission as a home care agency (location ID 1-3749695640) and was rated Good overall in July 2018.
- What are Alexandras Community Care St Austell's fees?
- Alexandras Community Care St Austell hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Alexandras Community Care St Austell rated for safety and leadership?
- CQC rates five key questions. For Alexandras Community Care St Austell: Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What type of care does Alexandras Community Care St Austell provide?
- Registration for Alexandras Community Care St Austell covers: homecare agencies. Check which of these it offers today.
- Who runs Alexandras Community Care St Austell?
- On CQC's register the provider is Westcountry Home Care Limited.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.