Home care agency · Oswestry
Bluebird Care Oswestry
Illustrative photo, not of Bluebird Care Oswestry- Address
- 4 Albion Street, Oswestry, SY11 1QA
- Run by
- Shropshire Care Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2016 (10 years)
- Part of
- Bluebird Care
- Registered manager
- Claire Louise Gwilliam
- Company check
- Active, trading since 2008 (17 years), accounts up to date (Companies House 06741916)
- Last CQC check
- 20 Nov 2024
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,520–£1,860 a week. An estimate based on local published fees (Bluebird Care branches publish rates a little above the national median). Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Croesoswallt / Oswestry: Home care in Croesoswallt / Oswestry (9) · Dementia care at home in Croesoswallt / Oswestry · Elderly care at home in Croesoswallt / Oswestry · Physical disability care at home in Croesoswallt / Oswestry · Sensory impairment care at home in Croesoswallt / Oswestry
Full report at cqc.org.uk · CQC location ID 1-2950823445
Introducing Bluebird Care Oswestry
Bluebird Care Oswestry is a CQC-registered home care agency in Oswestry, run by Shropshire Care Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (November 2024). It is one of 9 CQC-registered home care agencies that have an office within 7 miles of Croesoswallt / Oswestry; 4 of those are rated Good or Outstanding.
What the ratings tell you
Bluebird Care Oswestry has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 47 of the 65 other agencies in Shropshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
The five key questions
- Safe75% score55 of 66 in Shropshire
- Effective75% score58 of 66 in Shropshire
- Caring75% score51 of 66 in Shropshire
- Responsive75% score56 of 66 in Shropshire
- Well-led75% score48 of 66 in Shropshire
As rated by CQC, published 20 November 2024. Under each rating: how many agencies in Shropshire share it.
History with CQC
Registered in October 2016, it has 10 years on the CQC register.
CQC has published 2 overall ratings for it (2019–2024), starting at Requires improvement and improving to Good.
Ownership and company checks
Bluebird Care Oswestry is run by Shropshire Care Limited (company 06741916), incorporated in 2008, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Shropshire Care Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 2 are in Shropshire, so it is a local operator rather than a national chain.
It trades under the Bluebird Care brand, which covers 129 services run by 96 registered providers.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Bluebird Care Oswestry scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 15 October 2024, published 20 November 2024 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Rating history
- May 2019
- Nov 2024
- Today Rating 1 year old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 22 May 2019
Area and map
- Ward
- Oswestry South
- Council
- Shropshire Council · paying for care
- Parliamentary constituency
- North Shropshire
- NHS planning area
- NHS Shropshire, Telford and Wrekin Integrated Care Board
- Urban or rural
- Urban; further from a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in SY11 (7)
Bigger map · Plan a journey · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
How it fits locally
There are 8 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Oswestry Care Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (1 of the nearest 8).
1 of the 5 nearest rated agencies has a more recent rating than this one.
It sits in Oswestry South ward, classed by ONS as urban (further from a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Shropshire, Telford and Wrekin ICB.
The inspection, summarised
- People were supported with their personal care needs to enable them to live in their own homes and promote their independence.
- At our last inspection the service was in breach of regulations regarding keeping people safe and checking the quality of care.
- The service had made improvements and is no longer in breach of regulations.
- People were positive about the quality of their care they or their relative received.
Inspected 3 April 2019; report published 22 May 2019. From the regulator's own summary (Open Government Licence). Read the full report.
Budgeting for this agency
We estimate visits from Bluebird Care Oswestry at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region (Bluebird Care branches publish rates a little above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Regional live-in prices sit at roughly £1,520–£1,860 per week.
Council help is possible below £23,250 in savings: ask Shropshire Council for a free care needs assessment.
Family reviews
No family has reviewed Bluebird Care Oswestry on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Quick answers about Bluebird Care Oswestry
- What type of care does Bluebird Care Oswestry provide?
- Bluebird Care Oswestry is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for Bluebird Care Oswestry?
- CQC lists Shropshire Care Limited as the provider responsible for Bluebird Care Oswestry.
- How much does care from Bluebird Care Oswestry cost?
- No fee list from Bluebird Care Oswestry has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Bluebird Care Oswestry rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Where is Bluebird Care Oswestry?
- The agency's base is 4 Albion Street, Oswestry, SY11 1QA. Confirm that its carers travel to your area.
- Is Bluebird Care Oswestry registered with CQC?
- Registered, yes: location 1-2950823445 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in November 2024.
- Does Bluebird Care Oswestry support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How recent is Bluebird Care Oswestry's CQC rating?
- The latest rating is dated 20 November 2024, 1 year ago; ask whether there have been changes since.
More home care agencies nearby
In Shropshire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.