Home care agency · Bournemouth
Bourne-Citizen Ltd
Illustrative photo, not of Bourne-Citizen Ltd- Address
- 347 Charminster Road, Bournemouth, BH8 9QR
- Run by
- Bourne - Citizen Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Community services - Learning disabilities, Community services - Mental Health, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2016 (10 years)
- Registered manager
- Mhd Anas Batak
- Company check
- Active, trading since 2012 (13 years), accounts up to date (Companies House 08296807)
- Last CQC check
- 5 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Bournemouth: Home care in Bournemouth (144) · Best rated home care agencies in Bournemouth · Dementia care at home in Bournemouth · Physical disability care at home in Bournemouth · Learning disability care at home in Bournemouth · Live-in care in Bournemouth
Full report at cqc.org.uk · CQC location ID 1-2692685691
Bourne-Citizen Ltd at a glance
Registered with CQC as a home care agency that also provides supported living, Bourne-Citizen Ltd is based in Bournemouth, run by Bourne - Citizen Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (December 2019). It is one of 144 CQC-registered home care agencies that have an office within 7 miles of Bournemouth; 106 of those are rated Good or Outstanding.
Each area CQC checks
- Safe90 of 92 in Bournemouth, Christchurch and Poole
- Effective88 of 92 in Bournemouth, Christchurch and Poole
- Caring83 of 92 in Bournemouth, Christchurch and Poole
- Responsive87 of 92 in Bournemouth, Christchurch and Poole
- Well-led87 of 92 in Bournemouth, Christchurch and Poole
Ratings from CQC's most recent report, published 5 December 2019. Under each rating: how many agencies in Bournemouth, Christchurch and Poole share it.
How long it has been running
CQC registration dates from June 2016, so the service has been operating for around 10 years under its current registration.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
CQC lists 2 reports for this location, the latest dated 5 December 2019.
What it may cost
We estimate visits from Bourne-Citizen Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Bournemouth, Christchurch and Poole Council can help with costs for people with savings under £23,250, starting with a free assessment.
Registered specialisms
Specialisms as registered with CQC.
What inspectors found
- People told us they were happy and felt safe with the service.
- Relatives said that staff had a good understanding of their loved one's needs and preferences.
- People's outcomes were known, and staff worked with people to help achieve these.
- People were supported and encouraged to maintain their independence and live their lives as fully as possible.
Inspected 12 November 2019; report published 5 December 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is A1 Care, under 0.5 miles away.
17 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Winton East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Dorset ICB.
The company behind Bourne-Citizen Ltd
Bourne-Citizen Ltd is run by Bourne - Citizen Limited (company 08296807), incorporated in 2012, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
The ratings in context
Bourne-Citizen Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 86 of the 91 other agencies in Bournemouth, Christchurch and Poole that CQC has rated.
Rating history
- Jun 2017
- Dec 2019
- Today Rating 6 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 5 December 2019
- CQC inspection report 7 June 2017
The neighbourhood
- Ward
- Winton East
- Parliamentary constituency
- Bournemouth West
- NHS area (integrated care board)
- NHS Dorset Integrated Care Board
- Urban or rural
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in BH8 (27)
Larger map · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Where Bourne-Citizen Ltd stands locally
- Rated Good. Across Bournemouth, Christchurch and Poole, 99% of the 92 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (December 2019) is more recent than 7% of agency ratings in Bournemouth, Christchurch and Poole.
- Registered with CQC in 2016: it has been registered longer than 72% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Bournemouth, Christchurch and Poole lists 6.
Benchmarked against all CQC-registered home care agencies in Bournemouth, Christchurch and Poole (Oct 2026).
Other agencies close by
Guides for families
Bournemouth: home care agencies inspected recently
- Lewis-Manning Hospice CareAug 2026 · 4.7 miles
- My Homecare BournemouthDec 2025 · 0.5 miles
- CaringSmart Ltd - DorsetNov 2025 · 0.6 miles
Bourne-Citizen Ltd: common questions
- Is Bourne-Citizen Ltd regulated by the Care Quality Commission?
- Yes. Bourne-Citizen Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-2692685691) and was rated Good overall in December 2019.
- Where is Bourne-Citizen Ltd?
- The agency's base is 347 Charminster Road, Bournemouth, BH8 9QR. Confirm that its carers travel to your area.
- How recent is Bourne-Citizen Ltd's CQC rating?
- Its current CQC rating dates from 5 December 2019, 6 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Bourne-Citizen Ltd care for someone with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Who is the registered provider for Bourne-Citizen Ltd?
- Bourne-Citizen Ltd is run by Bourne - Citizen Limited, the registered provider on the CQC register.
- What type of care does Bourne-Citizen Ltd provide?
- Bourne-Citizen Ltd is registered for homecare agencies, community services - learning disabilities, community services - mental health, supported living. Ask which of these it provides at the moment.
- How is Bourne-Citizen Ltd rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Bourne-Citizen Ltd charge?
- No fee list from Bourne-Citizen Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
Home care in nearby towns
In Bournemouth, Christchurch and Poole
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.