Home care agency · Horsham
Bright Care Horsham
Top rated 2026 · one of the services in West Sussex rated Outstanding by CQC
Illustrative photo, not of Bright Care Horsham- Address
- 2 Grove House, Foundry Lane, Horsham, RH13 5PL
- Run by
- Bright Care at Home Ltd (4 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2022 (3 years)
- Registered manager
- Laura Alison Bright
- Company check
- Active, trading since 2009 (17 years), accounts up to date (Companies House SC367304)
- Last CQC check
- 26 Mar 2025
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Horsham: Home care in Horsham (31) · Best rated home care agencies in Horsham · Dementia care at home in Horsham · Elderly care at home in Horsham · Live-in care in Horsham · 24-hour care in Horsham
Open CQC's full report · CQC location ID 1-14394917345
About Bright Care Horsham
Bright Care Horsham is a CQC-registered home care agency in Horsham, run by Bright Care at Home Ltd. Its CQC registration covers older people, including people living with dementia.
At its most recent rating, CQC judged it Outstanding overall (March 2025). It is one of 31 CQC-registered home care agencies that have an office within 7 miles of Horsham; 22 of those are rated Good or Outstanding.
Detailed scores
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Bright Care Horsham scores 83%.
Safe 78%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing4 · Exceptional
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 95%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals4 · Exceptional
- Independence, choice and control3 · Good
- Responding to people’s immediate needs4 · Exceptional
- Workforce wellbeing and enablement4 · Exceptional
Responsive 79%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 89%
- Shared direction and culture4 · Exceptional
- Capable, compassionate and inclusive leaders4 · Exceptional
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion4 · Exceptional
- Governance, management and sustainability3 · Good
- Partnerships and communities4 · Exceptional
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 21 February 2025, published 26 March 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Location and local area
- Ward
- Roffey South
- Parliamentary constituency
- Horsham
- Local NHS (ICB)
- NHS Surrey and Sussex Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in RH13 (8)
Bigger map · How to get there · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
The company behind Bright Care Horsham
Bright Care Horsham is run by Bright Care At Home Limited (company SC367304), incorporated in 2009, 13 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Bright Care at Home Ltd runs 4 CQC-registered services across 3 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
2 of its services are in West Sussex.
Registered specialisms
Taken from its CQC registration.
What inspectors found
- People were very well supported by a caring and compassionate staff team who received high quality training and regular supervision.
- The provider placed a strong emphasis on staff wellbeing and made sure their successes were celebrated which motivated the team to provide exceptional care for people.
- People’s medicines were administered and managed safely.
- Their comments included, “I think they are great, absolutely great.” And, “It's been excellent, not a problem.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Safe, effective, caring, responsive, well-led
- Safe78% score135 of 148 in West Sussex
- Effective75% score137 of 148 in West Sussex
- Caring95% score6 of 148 in West Sussex
- Responsive79% score134 of 148 in West Sussex
- Well-led89% score5 of 148 in West Sussex
Source: CQC, published 26 March 2025. Under each rating: how many agencies in West Sussex share it; for example, 6 of 148 agencies in West Sussex rated Outstanding for Caring.
The ratings in context
Looking at the five areas: Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across West Sussex, 6 of 148 rated agencies are Outstanding for Caring (4%), while 5 of 148 rated agencies are Outstanding for Well-led (3%).
Under CQC's newer scoring, its strongest area is Caring at 95% and its lowest is Effective at 75%, averaging 83% overall.
The report's Caring and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
History with CQC
Registered in November 2022, it has 3 years on the CQC register.
Its only published overall rating so far is Outstanding, from March 2025.
How it fits locally
There are 13 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Ascot Care, under 0.5 miles away.
3 of the 20 nearest rated agencies have a more recent rating than this one.
It sits in Roffey South ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
Budgeting for this agency
We estimate visits from Bright Care Horsham at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
People with savings under £23,250 may get help from West Sussex Council after a needs and financial assessment.
Family reviews
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How Bright Care Horsham compares
- Rated Outstanding. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (March 2025) is more recent than 68% of agency ratings in West Sussex.
- Registered with CQC in 2022: it has been registered longer than 38% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in West Sussex lists 6.
Comparison set: every registered home care agency in West Sussex, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Horsham: home care agencies inspected recently
- GoodOaks Homecare - Horsham and CrawleyFeb 2026 · under 0.5 miles
- Alina Homecare HorshamMay 2025 · under 0.5 miles
- The Sussex Village Homecare Service LimitedDec 2024 · 6.6 miles
Bright Care Horsham: common questions
- When did CQC last rate Bright Care Horsham?
- CQC published the current rating on 26 March 2025, 1 year ago. Older ratings are common, so ask about changes since.
- Is Bright Care Horsham registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Bright Care Horsham regulated by the Care Quality Commission?
- Registered, yes: location 1-14394917345 on the Care Quality Commission register, listed as a home care agency and was rated Outstanding overall in March 2025.
- Where is Bright Care Horsham based?
- The agency works from 2 Grove House, Foundry Lane, Horsham, RH13 5PL; ask which postcodes its carers cover.
- How did Bright Care Horsham score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Read Safe and Well-led first; they say most about reliability.
- What are Bright Care Horsham's fees?
- We don't have published prices from Bright Care Horsham yet. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). Get the quote in writing, including any extra charges.
- Which provider runs Bright Care Horsham?
- Bright Care at Home Ltd is the registered provider for Bright Care Horsham.
- What services is Bright Care Horsham registered for?
- Registration for Bright Care Horsham covers: homecare agencies. Check which of these it offers today.
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In West Sussex
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.