Home care agency · Bristol
Candle Flame Care Ltd
Illustrative photo, not of Candle Flame Care Ltd- Address
- 1 Holmes Street, Barton Hill, Bristol, BS5 9FD
- Run by
- Candle Flame Care LTD
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2020 (6 years)
- Registered manager
- Vongai Lynette Makore
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11613846)
- Last CQC check
- 15 Oct 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Dementia care at home in Bristol · Elderly care at home in Bristol · Physical disability care at home in Bristol · Live-in care in Bristol
See this service on the CQC website · CQC location ID 1-8810798927
The service in brief
Candle Flame Care Ltd is a CQC-registered home care agency that also provides supported living in Bristol, run by Candle Flame Care LTD. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (October 2021). It is one of 168 CQC-registered home care agencies that have an office within 7 miles of Bristol; 104 of those are rated Good or Outstanding.
What inspectors found
- In the last twelve months they had supported two other people.
- Relatives spoke positively about care and support they received from Candle Flame Care Limited.
- Care was person centred and people were asked and involved in how they wanted to be supported.
- The registered manager spent time with people to find out what they wanted from the service.
Inspected 30 September 2021; report published 15 October 2021. From the regulator's own summary (Open Government Licence). Read the full report.
The five key questions
- Safe56 of 59 in Bristol, City of
- Effective55 of 59 in Bristol, City of
- Caring53 of 59 in Bristol, City of
- Responsive49 of 59 in Bristol, City of
- Well-led52 of 59 in Bristol, City of
As rated by CQC, published 15 October 2021. Under each rating: how many agencies in Bristol, City of share it.
Strengths and weak spots in the ratings
Candle Flame Care Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 51 of the 58 other agencies in Bristol, City of that CQC has rated.
Needs it is registered to meet
Taken from its CQC registration.
Rating history
- Oct 2021
- Today Rating 5 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 15 October 2021
Area and map
- Ward
- Lawrence Hill
- Council
- Bristol City Council · paying for care
- Parliamentary constituency
- Bristol East
- NHS planning area
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in BS5 (18)
View on OpenStreetMap · Route planner · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Candle Flame Care Ltd over the years
CQC registration dates from April 2020, so the service has been operating for around 6 years under its current registration.
Its only published overall rating so far is Good, from October 2021.
The rating is 5 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Who runs it
Candle Flame Care Ltd is run by Candle Flame Care Ltd (company 11613846), incorporated in 2018, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities, nursing care and care for people with learning disabilities, mental health problems or substance misuse.
Around Bristol
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Goldcrest Healthcare Service (Bristol), under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
10 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Lawrence Hill ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
Likely fees
We estimate visits from Candle Flame Care Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Bristol, City of Council for a free care needs assessment.
Family reviews
Nobody has reviewed Candle Flame Care Ltd here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Compared with other agencies locally
- Rated Good. Across Bristol, City of, 100% of the 57 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (October 2021) is more recent than 32% of agency ratings in Bristol, City of.
- Registered with CQC in 2020: it has been registered longer than 63% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Bristol, City of lists 6.
Based on the CQC register for Bristol, City of as at Oct 2026.
Nearby options
Guides for families
Bristol: home care agencies inspected recently
- Care and Support Service - Monica Wills HouseSep 2026 · 1.5 miles
- Home Instead Senior CareAug 2026 · 2.4 miles
- Miles Ahead CareJun 2026 · under 0.5 miles
Quick answers about Candle Flame Care Ltd
- Is Candle Flame Care Ltd rated well for safety?
- CQC rates five key questions. For Candle Flame Care Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Candle Flame Care Ltd cost?
- Candle Flame Care Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Who is the registered provider for Candle Flame Care Ltd?
- Candle Flame Care Ltd is run by Candle Flame Care LTD, the registered provider on the CQC register.
- What type of care does Candle Flame Care Ltd provide?
- Registration for Candle Flame Care Ltd covers: homecare agencies, supported living. Check which of these it offers today.
- When was Candle Flame Care Ltd last inspected?
- The rating now shown was published on 15 October 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Can Candle Flame Care Ltd care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Candle Flame Care Ltd registered with CQC?
- It is. The CQC register records Candle Flame Care Ltd as a home care agency, location ID 1-8810798927 and was rated Good overall in October 2021.
- Where is Candle Flame Care Ltd based?
- 1 Holmes Street, Barton Hill, Bristol, BS5 9FD is the agency's office; check it serves your postcode.
Look further afield
In Bristol, City of
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.