Home care agency · Sandown
Care Quality Services IOW
Illustrative photo, not of Care Quality Services IOW- Address
- Office A, College House, College Close, Sandown, PO36 8EB
- Run by
- Care Quality Services Limited (21 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2024 (2 years)
- Part of
- Cera Care
- Registered manager
- Jodie Claire Williams
- Company check
- Active, trading since 2018 (7 years), accounts up to date (Companies House 11696513)
- Last CQC check
- 21 Nov 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Sandown: Home care in Sandown (28) · Best rated home care agencies in Sandown · Dementia care at home in Sandown · Elderly care at home in Sandown · Physical disability care at home in Sandown · Live-in care in Sandown
Read the full CQC inspection report · CQC location ID 1-19415944915
About this agency
Care Quality Services IOW in Sandown is registered with the Care Quality Commission as a home care agency, run by Care Quality Services Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Requires improvement overall (November 2025). Safe and Well-led were rated Requires improvement. It is one of 28 CQC-registered home care agencies that have an office within 7 miles of Sandown; 21 of those are rated Good or Outstanding.
What the ratings tell you
For Care Quality Services IOW, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Isle of Wight, 4 of 33 rated agencies are Requires improvement for Safe (12%), while 4 of 33 rated agencies are Requires improvement for Well-led (12%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Safe, effective, caring, responsive, well-led
- Safe4 of 33 in Isle of Wight
- Effective32 of 33 in Isle of Wight
- Caring28 of 33 in Isle of Wight
- Responsive27 of 33 in Isle of Wight
- Well-led4 of 33 in Isle of Wight
CQC key question ratings, published 21 November 2025. Under each rating: how many agencies in Isle of Wight share it.
Key points from CQC's visit
- Although people told us they felt safe whilst receiving a care service we found that not all risks to people had been fully assessed and plans put in place to ensure staff understood how these risks should be managed.
- We found systems to report and take all actions necessary to keep people safe had not always been followed meaning some people had been placed at risk of harm.
- Systems had not ensured that people received care at times that were suitable to meet their needs, from consistent staff who stayed the full length of their allocated call.
- People said they felt safe with their care workers although some told us about care staff having inconsistent knowledge and training in the use of some equipment.
Supporting 117 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Budgeting for this agency
We estimate visits from Care Quality Services IOW at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Isle of Wight Council after a needs and financial assessment.
Registered specialisms
From the CQC register; ask how each need is met in practice.
How it fits locally
There are 10 other agencies within 3 miles, 8 of them rated Good or Outstanding; the nearest is Better at Home (IOW) Limited, under 0.5 miles away.
5 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Sandown North ward, classed by ONS as urban (further from a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Ownership and company checks
Care Quality Services IOW is run by Care Quality Services Limited (company 11696513), incorporated in 2018, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and other social work without accommodation.
Care Quality Services Limited runs 21 CQC-registered services across 18 council areas; 16 of the 17 with a rating are Good or Outstanding (94%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Map and area details
- Ward
- Sandown North
- Council
- Isle of Wight Council · paying for care
- Parliamentary constituency
- Isle of Wight East
- Local NHS (ICB)
- NHS Hampshire and Isle of Wight Integrated Care Board
- Setting
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in PO36 (8)
See the wider area · How to get there · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
History with CQC
Care Quality Services IOW has been registered with CQC since June 2024, about 2 years.
Its only published overall rating so far is Requires improvement, from November 2025.
Family reviews
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How Care Quality Services IOW compares
- Rated Requires improvement. Across Isle of Wight, 91% of the 33 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (November 2025) is more recent than 79% of agency ratings in Isle of Wight.
- Registered with CQC in 2024: it has been registered longer than 10% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Isle of Wight lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Isle of Wight are also rated below Good here); Well-led (12% of home care agencies in Isle of Wight are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Isle of Wight as at Oct 2026.
Also nearby
Guides for families
Newer ratings near Sandown
- Milford Del Support AgencyJul 2025 · 0.7 miles
- Maximus Support Services LtdMay 2026 · 1.9 miles
- GoodOaks Homecare - Isle of WightFeb 2026 · 1.1 miles
Care Quality Services IOW questions answered
- What is Care Quality Services IOW's address?
- Office A, College House, College Close, Sandown, PO36 8EB is the agency's office; check it serves your postcode.
- Is Care Quality Services IOW registered with CQC?
- Care Quality Services IOW is on the CQC register as a home care agency (ID 1-19415944915) and was rated Requires improvement overall in November 2025.
- Can Care Quality Services IOW care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Care Quality Services IOW last inspected?
- Its current CQC rating dates from 21 November 2025. Ratings can be several years old; ask what has changed since, such as a new manager.
- What kind of care can Care Quality Services IOW offer?
- Its CQC registration covers homecare agencies. Ask Care Quality Services IOW how it would adapt if needs increase.
- Which provider runs Care Quality Services IOW?
- CQC lists Care Quality Services Limited as the provider responsible for Care Quality Services IOW.
- How much does Care Quality Services IOW charge?
- Care Quality Services IOW has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Care Quality Services IOW score on each CQC key question?
- CQC rates five key questions. For Care Quality Services IOW: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
Home care in nearby towns
In Isle of Wight
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.