Home care agency · Clevedon
Care Quality Services North Somerset
Illustrative photo, not of Care Quality Services North Somerset- Address
- Ground Floor, Unit E, 5 St. Davids Court, Windmill Road, Kenn, Clevedon, BS21 6UP
- Run by
- Apex Prime Care West Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2025 (1 year)
- Part of
- Cera Care
- Registered manager
- Aimee Franklin
- Company check
- Active, trading since 2004 (22 years), accounts up to date (Companies House 05100079)
- Last CQC check
- 11 Feb 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Licensed by CQC for: Personal care
More in Clevedon: Home care in Clevedon (20) · Best rated home care agencies in Clevedon · Dementia care at home in Clevedon · Elderly care at home in Clevedon · Physical disability care at home in Clevedon · Live-in care in Clevedon
See this service on the CQC website · CQC location ID 1-20709785259
Introducing Care Quality Services North Somerset
Care Quality Services North Somerset in Clevedon is registered with the Care Quality Commission as a home care agency, run by Apex Prime Care West Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (February 2026). It is one of 20 CQC-registered home care agencies that have an office within 7 miles of Clevedon; 15 of those are rated Good or Outstanding.
The local picture
There are 6 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Network Healthcare Professionals Limited - North Somerset, under 0.5 miles away.
3 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Yatton ward, classed by ONS as smaller rural (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
What it may cost
We estimate visits from Care Quality Services North Somerset at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask North Somerset Council for a free care needs assessment.
The five key questions
- Safe69% score26 of 27 in North Somerset
- Effective75% score26 of 27 in North Somerset
- Caring75% score25 of 27 in North Somerset
- Responsive71% score25 of 27 in North Somerset
- Well-led71% score23 of 27 in North Somerset
CQC key question ratings, published 11 February 2026. Under each rating: how many agencies in North Somerset share it.
Inspection findings in brief
- Date of the assessment: 8 December 2025 to 17 December 2025.
- Personal care is help with tasks related to personal hygiene and eating.
- We gathered information from people who use the service, relatives, the registered manager, office staff, care staff and the regional manager.
- People’s comments included, “Excellent care”, “Really good”, “They provide choice” and “Staff are brilliant and amazing”.
Taken from CQC's own findings (Open Government Licence). Read the full report.
How long it has been running
CQC registration dates from February 2025, so the service has been operating for around 1 year under its current registration.
So far CQC has published one overall rating: Good, in February 2026.
What the ratings tell you
Care Quality Services North Somerset has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 22 of the 26 other agencies in North Somerset that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 72% overall.
How the scores break down
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Care Quality Services North Somerset scores 72%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 3 December 2025, published 11 February 2026 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Where it is
- Ward
- Yatton
- Council
- North Somerset Council · paying for care
- Parliamentary constituency
- Wells and Mendip Hills
- Integrated care board
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- ONS area type
- Smaller rural; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in BS21 (7)
Bigger map · How to get there · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Specialisms
As listed with the regulator.
Ownership and company checks
Care Quality Services North Somerset is run by Apex Prime Care West Ltd (company 05100079), incorporated in 2004, 20 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across North Somerset, 96% of the 27 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (February 2026) is more recent than 78% of agency ratings in North Somerset.
- Registered with CQC in 2025: it has been registered longer than 24% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in North Somerset lists 6.
Based on the CQC register for North Somerset as at Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Clevedon with recent ratings
- Leaf SomersetJan 2026 · 5.4 miles
- Yourlife (Clevedon)Jun 2025 · under 0.5 miles
- Channel Court, Sugar LookoutJul 2025 · under 0.5 miles
Questions about Care Quality Services North Somerset
- Can Care Quality Services North Somerset care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was Care Quality Services North Somerset last inspected?
- The latest rating is dated 11 February 2026; ask whether there have been changes since.
- Where is Care Quality Services North Somerset based?
- The agency's base is Ground Floor, Unit E, 5 St. Davids Court, Windmill Road, Kenn, Clevedon, BS21 6UP. Confirm that its carers travel to your area.
- Is Care Quality Services North Somerset regulated by the Care Quality Commission?
- Registered, yes: location 1-20709785259 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in February 2026.
- How much does Care Quality Services North Somerset charge?
- We don't have published prices from Care Quality Services North Somerset yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How is Care Quality Services North Somerset rated for safety and leadership?
- CQC rates five key questions. For Care Quality Services North Somerset: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What type of care does Care Quality Services North Somerset provide?
- Care Quality Services North Somerset is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Care Quality Services North Somerset?
- Care Quality Services North Somerset is run by Apex Prime Care West Limited, the registered provider on the CQC register.
Home care in nearby towns
In North Somerset
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.