Home care agency · Liverpool
Caring Connections
Illustrative photo, not of Caring Connections- Address
- 1st Floor, Edward House, Earl of Derby House Complex, North Mersey Business Centre, Woodward Road, Knowsley Industrial Estate, Liverpool, L33 7UY
- Run by
- Caring Connections Limited (4 services)
- Type of provider
- Charity (registered charity 1013152)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2018 (8 years)
- Registered manager
- Sarah Jane Corner
- Company check
- Active, trading since 1992 (34 years), accounts up to date (Companies House 02722484)
- Last CQC check
- 6 Sep 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in Liverpool: Home care in Liverpool (192) · Best rated home care agencies in Liverpool · Dementia care at home in Liverpool · Elderly care at home in Liverpool · Physical disability care at home in Liverpool · Live-in care in Liverpool
Read the full CQC inspection report · CQC location ID 1-5795101630
About this agency
Caring Connections in Liverpool is registered with the Care Quality Commission as a home care agency, run by Caring Connections Limited. The service is registered to support adults of all ages and lists dementia and physical disabilities among its specialisms.
CQC rated it Good overall (September 2024). It is one of 160 CQC-registered home care agencies that have an office within 7 miles of Kirkby; 96 of those are rated Good or Outstanding.
Likely fees
We estimate visits from Caring Connections at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Knowsley Council may pay part of the cost after a free care needs assessment.
Around Liverpool
There are 5 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is JW Homecare, under 0.5 miles away.
1 of the 17 nearest rated agencies has a more recent rating than this one.
It sits in Northwood ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
How CQC rated each area
- Safe75% score11 of 14 in Knowsley
- Effective75% score12 of 14 in Knowsley
- Caring75% score13 of 14 in Knowsley
- Responsive75% score12 of 14 in Knowsley
- Well-led75% score11 of 14 in Knowsley
Ratings from CQC's most recent report, published 6 September 2024. Under each rating: how many agencies in Knowsley share it.
Who it can help
As listed with the regulator.
Caring Connections over the years
CQC registration dates from September 2018, so the service has been operating for around 8 years under its current registration.
CQC has published 2 overall ratings for it (2019–2024), starting at Good and staying Good every time.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 10 of the 13 other agencies in Knowsley that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
How the scores break down
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Caring Connections scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 8 February 2024, published 6 September 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Nov 2019
- Sep 2024
- Today Rating 2 years old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 28 November 2019
Finding it
- Ward
- Northwood
- Council
- Knowsley Council · paying for care
- Parliamentary constituency
- Knowsley
- NHS area (integrated care board)
- NHS Cheshire and Merseyside Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
Larger map · Route planner · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
From the latest CQC inspection
- The service provides personal care to people living in their own homes.
- Not everyone who used the service received personal care.
- This is help with tasks related to personal hygiene and eating.
- Overall, people and family members felt safe when using the service.
Inspected 13 November 2019; report published 28 November 2019; supporting 55 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The company behind Caring Connections
Caring Connections is run by Caring Connections Limited (company 02722484), incorporated in 1992, 26 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Caring Connections Limited runs 4 CQC-registered services across 4 council areas; 2 of the 4 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
Family reviews
Nobody has reviewed Caring Connections here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Caring Connections against its area
- Rated Good. Across Knowsley, 79% of the 14 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (September 2024) is more recent than 71% of agency ratings in Knowsley.
- Registered with CQC in 2018: it has been registered longer than 64% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Knowsley lists 6.
Comparison set: every registered home care agency in Knowsley, CQC data for Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Liverpool, rated recently
- Outreach ServicesApr 2026 · 3.6 miles
- Aspirations Northwest AdultsOct 2025 · 3.4 miles
- Trafalgar Community Care LimitedJul 2026 · 4.4 miles
Caring Connections questions answered
- When was Caring Connections last inspected?
- CQC published the current rating on 6 September 2024, 2 years ago. Older ratings are common, so ask about changes since.
- Is Caring Connections registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Caring Connections regulated by the Care Quality Commission?
- It is. The CQC register records Caring Connections as a home care agency, location ID 1-5795101630 and was rated Good overall in September 2024.
- Where is Caring Connections based?
- 1st Floor, Edward House, Earl of Derby House Complex, North Mersey Business Centre, Woodward Road, Knowsley Industrial Estate, Liverpool, L33 7UY is the agency's office; check it serves your postcode.
- How did Caring Connections score on each CQC key question?
- CQC rates five key questions. For Caring Connections: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- How much does Caring Connections charge?
- No fee list from Caring Connections has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs Caring Connections?
- On CQC's register the provider is Caring Connections Limited.
- What kind of care can Caring Connections offer?
- CQC lists Caring Connections under: homecare agencies. Check which of these it is actively providing now.
More home care agencies nearby
In Knowsley
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.