Home care agency · Devizes
Cera - Wiltshire
Illustrative photo, not of Cera - Wiltshire- Address
- Unit 3, Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT
- Run by
- Cera Care Operations Limited (18 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2017 (9 years)
- Part of
- Cera Care
- Registered manager
- Sam Alexander Hill
- Company check
- Active, trading since 2001 (24 years), accounts up to date (Companies House 04320403)
- Last CQC check
- 25 Feb 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Devizes: Home care in Devizes (5) · Best rated home care agencies in Devizes · Dementia care at home in Devizes · Elderly care at home in Devizes · Physical disability care at home in Devizes
See this service on the CQC website · CQC location ID 1-3909503976
The service in brief
Cera - Wiltshire is a CQC-registered home care agency in Devizes, run by Cera Care Operations Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (February 2026). It is one of 5 CQC-registered home care agencies that have an office within 7 miles of Devizes; 5 of those are rated Good or Outstanding.
How the scores break down
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Cera - Wiltshire scores 68%.
Safe 66%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 63%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment2 · Some shortfalls
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 64%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information2 · Some shortfalls
- Listening to and involving people2 · Some shortfalls
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 3 December 2025, published 25 February 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Ratings over time
- Mar 2018
- Jun 2019
- Dec 2020
- Aug 2021
- Feb 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 24 August 2021
- CQC inspection report 11 December 2020
- CQC inspection report 21 June 2019
- CQC inspection report 4 March 2018
Location and local area
- Ward
- Urchfont & Bishops Cannings
- Council
- Wiltshire Council · paying for care
- Parliamentary constituency
- Melksham and Devizes
- Local NHS (ICB)
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Urban or rural
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in SN10 (5)
Open the full map · How to get there · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
The inspection, summarised
- Cera Wiltshire is a homecare agency is registered to provide support to people living in their own homes.
- The service supports people living with dementia, people with learning disabilities, physical disabilities and sensory impairments.
- We visited the service on 17 and 18 December 2025.
- Comments from people included “I love my carers, they are kind to me” and “Their attitude is excellent, nothing is ever too much trouble”.
Inspected 9 June 2021; report published 24 August 2021; supporting 143 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The ratings in context
Cera - Wiltshire has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 96 of the 109 other agencies in Wiltshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Effective at 63%, averaging 68% overall.
Ratings for safety, care and leadership
- Safe66% score96 of 110 in Wiltshire
- Effective63% score102 of 110 in Wiltshire
- Caring75% score103 of 110 in Wiltshire
- Responsive64% score104 of 110 in Wiltshire
- Well-led71% score97 of 110 in Wiltshire
Ratings from CQC's most recent report, published 25 February 2026. Under each rating: how many agencies in Wiltshire share it.
Track record
Registered in June 2017, it has 9 years on the CQC register.
CQC has published 5 overall ratings for it (2018–2026), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
4 reports have been published for this location, most recently on 24 August 2021.
The company behind Cera - Wiltshire
Cera - Wiltshire is run by Home Healthcare Operations Limited (company 04320403), incorporated in 2001, 15 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Cera Care Operations Limited runs 18 CQC-registered services across 15 council areas; 11 of the 12 with a rating are Good or Outstanding (92%), against 88% for the same mix of services across England.
It trades under the Cera Care brand, which covers 114 services run by 15 registered providers.
Costs to expect
We estimate visits from Cera - Wiltshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Wiltshire Council for a free care needs assessment.
Needs it is registered to meet
Taken from its CQC registration.
Choice nearby
There are 4 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Alina Homecare Devizes, under 0.5 miles away.
Its rating is more recent than any of the 9 nearest rated agencies.
It sits in Urchfont & Bishops Cannings ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
Family reviews
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Cera - Wiltshire: common questions
- Can Cera - Wiltshire care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Cera - Wiltshire last inspected?
- The rating now shown was published on 25 February 2026. Ask what has changed since then, for example in management or staffing.
- Where is Cera - Wiltshire?
- Its office is at Unit 3, Prince Maurice Court, Hambleton Avenue, Devizes, SN10 2RT. Carers travel to people's homes, so check it covers your street.
- Is Cera - Wiltshire registered with CQC?
- It is. The CQC register records Cera - Wiltshire as a home care agency, location ID 1-3909503976 and was rated Good overall in February 2026.
- What are Cera - Wiltshire's fees?
- Cera - Wiltshire's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Cera - Wiltshire score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What type of care does Cera - Wiltshire provide?
- CQC lists Cera - Wiltshire under: homecare agencies, supported housing. Check which of these it is actively providing now.
- Who runs Cera - Wiltshire?
- The registered provider is Cera Care Operations Limited, according to CQC.
Home care in nearby towns
In Wiltshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.