Home care agency · Ashton-under-lyne
Comfort Call Tameside
Illustrative photo, not of Comfort Call Tameside- Address
- First Floor, Poppy House, 97 Turner Lane, Ashton-under-lyne, OL6 8SS
- Run by
- Comfort Call Limited (24 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2011 (15 years)
- Registered manager
- Mandy Hall
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05763279)
- Last CQC check
- 17 Oct 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Ashton-under-Lyne: Home care in Ashton-under-Lyne (234) · Best rated home care agencies in Ashton-under-Lyne · Dementia care at home in Ashton-under-Lyne · Elderly care at home in Ashton-under-Lyne · Physical disability care at home in Ashton-under-Lyne · Live-in care in Ashton-under-Lyne
CQC page for this service · CQC location ID 1-317260183
About Comfort Call Tameside
Comfort Call Tameside in Ashton-under-lyne is registered with the Care Quality Commission as a home care agency, run by Comfort Call Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (October 2018). It is one of 234 CQC-registered home care agencies that have an office within 7 miles of Ashton-under-Lyne; 102 of those are rated Good or Outstanding.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Careline Homecare (Tameside), under 0.5 miles away.
16 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Ashton Waterloo ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 12 of the 16 other agencies in Tameside that CQC has rated.
Earlier inspections
- Nov 2015
- Apr 2017
- Oct 2018
- Today Rating 8 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 17 October 2018
- CQC inspection report 29 April 2017
- CQC inspection report 30 November 2015
- Inspection report 15 April 2014
- Inspection report 31 July 2012
Where it is
- Ward
- Ashton Waterloo
- Parliamentary constituency
- Ashton-under-Lyne
- Integrated care board
- NHS Greater Manchester Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in OL6 (6)
Open the full map · Get directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Budgeting for this agency
We estimate visits from Comfort Call Tameside at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Tameside Council can help with costs for people with savings under £23,250, starting with a free assessment.
History with CQC
Registered in October 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2018), starting at Requires improvement and improving to Good.
No new overall rating has been published for 8 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
5 reports have been published for this location, most recently on 17 October 2018.
Ownership and company checks
Comfort Call Tameside is run by Comfort Call Limited (company 05763279), incorporated in 2006, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Comfort Call Limited runs 24 CQC-registered services across 18 council areas; 18 of the 21 with a rating are Good or Outstanding (86%), against 88% for the same mix of services across England.
2 of its services are in Tameside.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
The inspection, summarised
- The inspection tool place on the 12 and 14 September and was announced.
- We gave the service 48 hours' notice of the inspection visit because we needed to be sure that a manager would be available.
- It provides a service to older adults and younger adults who may have additional needs including physical and learning disabilities and sensory impairments.
- Where they do we also take into account any wider social care provided.
Inspected 14 September 2018; report published 17 October 2018. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Registered specialisms
From the CQC register; ask how each need is met in practice.
How CQC rated each area
- Safe13 of 17 in Tameside
- Effective15 of 17 in Tameside
- Caring15 of 17 in Tameside
- Responsive15 of 17 in Tameside
- Well-led13 of 17 in Tameside
Source: CQC, published 17 October 2018. Under each rating: how many agencies in Tameside share it.
Family reviews
There are no reviews of Comfort Call Tameside yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where Comfort Call Tameside stands locally
- Rated Good. Across Tameside, 88% of the 16 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (October 2018) is more recent than 13% of agency ratings in Tameside.
- Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Tameside lists 6.
Comparison set: every registered home care agency in Tameside, CQC data for Oct 2026.
Also nearby
Guides for families
Newer ratings near Ashton-under-Lyne
- Roxhsana LtdAug 2026 · 3.4 miles
- Care Quality Services OldhamDec 2025 · 2.3 miles
- P and S Care LimitedJan 2026 · 2.6 miles
Comfort Call Tameside: common questions
- Who runs Comfort Call Tameside?
- CQC lists Comfort Call Limited as the provider responsible for Comfort Call Tameside.
- What services is Comfort Call Tameside registered for?
- Its CQC registration covers homecare agencies. Ask Comfort Call Tameside how it would adapt if needs increase.
- Is Comfort Call Tameside rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What are Comfort Call Tameside's fees?
- No fee list from Comfort Call Tameside has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Comfort Call Tameside registered with CQC?
- Yes. Comfort Call Tameside is registered with the Care Quality Commission as a home care agency (location ID 1-317260183) and was rated Good overall in October 2018.
- Where is Comfort Call Tameside based?
- First Floor, Poppy House, 97 Turner Lane, Ashton-under-lyne, OL6 8SS is the agency's office; check it serves your postcode.
- How recent is Comfort Call Tameside's CQC rating?
- 17 October 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
- Does Comfort Call Tameside support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
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In Tameside
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.