Home care agency · Skelmersdale

Comfort Call – West Lancashire

Not yet rated by CQC
Older people painting together at an activity session Illustrative photo, not of Comfort Call – West Lancashire
Address
Office A, First Floor, The Approach, , Southway, Skelmersdale, WN8 6NN
Run by
Comfort Call Limited (24 services)
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
October 2024 (2 years)
Registered manager
Tanya Marie Erfmann
Company check
Active, trading since 2006 (20 years), accounts up to date (Companies House 05763279)
Last CQC check
Not listed
Typical fees Estimated
£29–£35.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

CQC regulated activities: Personal care

CQC page for this service · CQC location ID 1-19892406213

About Comfort Call – West Lancashire

Comfort Call – West Lancashire is a CQC-registered home care agency in Skelmersdale, run by Comfort Call Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.

There is no published CQC rating yet; newly registered services are usually rated after their first inspection. It is one of 55 CQC-registered home care agencies that have an office within 7 miles of Skelmersdale; 37 of those are rated Good or Outstanding.

Who it can help

From the CQC register; ask how each need is met in practice.

How it fits locally

There are 6 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is West Lanc's Domiciliary Service, under 0.5 miles away.

It sits in Tanhouse & Skelmersdale Town Centre ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Lancashire and South Cumbria ICB.

Budgeting for this agency

We estimate visits from Comfort Call – West Lancashire at £29–£35.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £340 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

People with savings under £23,250 may get help from Lancashire Council after a needs and financial assessment.

Finding it

Ward
Tanhouse & Skelmersdale Town Centre
Parliamentary constituency
West Lancashire
NHS integrated care board
NHS Lancashire and South Cumbria Integrated Care Board
Setting
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 10% most deprived areas in England
Postcode district
Home care in WN8 (6)

Bigger map · Plan a journey · Map © OpenStreetMap contributors

Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.

The company behind Comfort Call – West Lancashire

Comfort Call – West Lancashire is run by Comfort Call Limited (company 05763279), incorporated in 2006, 18 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

Comfort Call Limited runs 24 CQC-registered services across 18 council areas; 18 of the 21 with a rating are Good or Outstanding (86%), against 88% for the same mix of services across England.

It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.

Family reviews

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Comfort Call – West Lancashire in local context

  • Registered with CQC in 2024: it has been registered longer than 14% of home care agencies in the area.
  • It lists 5 specialisms with CQC; the typical agency in Lancashire lists 5.

All figures compare it with other home care agencies in Lancashire; CQC register, Oct 2026.

Nearby options

Guides for families

Other home care agencies near Skelmersdale with recent ratings

Questions about Comfort Call – West Lancashire

Does Comfort Call – West Lancashire support people with dementia?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
What type of care does Comfort Call – West Lancashire provide?
Comfort Call – West Lancashire is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
Where is Comfort Call – West Lancashire?
Office A, First Floor, The Approach, , Southway, Skelmersdale, WN8 6NN is the agency's office; check it serves your postcode.
Is Comfort Call – West Lancashire regulated by the Care Quality Commission?
Comfort Call – West Lancashire is on the CQC register as a home care agency (ID 1-19892406213), and has not yet been given an overall rating.
How much does Comfort Call – West Lancashire charge?
Comfort Call – West Lancashire has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Which provider runs Comfort Call – West Lancashire?
On CQC's register the provider is Comfort Call Limited.

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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.

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