Home care agency · Bradford
Comfort Call West Yorkshire
Illustrative photo, not of Comfort Call West Yorkshire- Address
- Unit 2 & 2A Bradford Dudley Hill, Headway Business Centre, Knowles Lane, Bradford, BD4 9SW
- Run by
- Comfort Call Limited (24 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2016 (9 years)
- Registered manager
- Rabia Morgan
- Company check
- Active, trading since 2006 (20 years), accounts up to date (Companies House 05763279)
- Last CQC check
- 11 Mar 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Bradford: Home care in Bradford (97) · Best rated home care agencies in Bradford · Dementia care at home in Bradford · Elderly care at home in Bradford · Physical disability care at home in Bradford · Live-in care in Bradford
Full report at cqc.org.uk · CQC location ID 1-2989610721
An overview of Comfort Call West Yorkshire
Comfort Call West Yorkshire is a CQC-registered home care agency in Bradford, run by Comfort Call Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (March 2020). It is one of 120 CQC-registered home care agencies that have an office within 7 miles of Birkenshaw; 57 of those are rated Good or Outstanding.
Needs it is registered to meet
Taken from its CQC registration.
The five key questions
- Safe65 of 79 in Bradford
- Effective72 of 79 in Bradford
- Caring68 of 79 in Bradford
- Responsive68 of 79 in Bradford
- Well-led65 of 79 in Bradford
As rated by CQC, published 11 March 2020. Under each rating: how many agencies in Bradford share it.
The company behind Comfort Call West Yorkshire
Comfort Call West Yorkshire is run by Comfort Call Limited (company 05763279), incorporated in 2006, 10 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Comfort Call Limited runs 24 CQC-registered services across 18 council areas; 18 of the 21 with a rating are Good or Outstanding (86%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
What CQC's inspectors reported
- mprovements had been made since the last inspection.
- People felt the service was now more responsive and staff support offered better continuity in care.
- People and their relatives were happy with the care and support received from staff.
- People said staff knew them well and were kind and compassionate.
Inspected 13 February 2020; report published 11 March 2020. Taken from CQC's own findings (Open Government Licence). Read the full report.
How its rating has changed
- Jan 2018
- Feb 2019
- Mar 2020
- Today Rating 6 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 11 March 2020
- CQC inspection report 15 February 2019
- CQC inspection report 18 January 2018
The neighbourhood
- Ward
- Holme Wood & Bierley
- Parliamentary constituency
- Bradford South
- Local NHS (ICB)
- NHS West Yorkshire Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in BD4 (15)
Bigger map · Route planner · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Comfort Call West Yorkshire over the years
Registered in November 2016, it has 9 years on the CQC register.
CQC has published 3 overall ratings for it (2018–2020), starting at Requires improvement and improving to Good.
It has gone 6 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
There are 3 CQC reports on file for this address; the newest is from 11 March 2020.
The ratings in context
Comfort Call West Yorkshire has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 64 of the 78 other agencies in Bradford that CQC has rated.
Likely fees
We estimate visits from Comfort Call West Yorkshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Bradford Council for a free care needs assessment.
Around Bradford
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Supported Lives Services Ltd, under 0.5 miles away.
7 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Holme Wood & Bierley ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
Family reviews
Nobody has reviewed Comfort Call West Yorkshire here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Bradford, 88% of the 77 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (March 2020) is more recent than 42% of agency ratings in Bradford.
- Registered with CQC in 2016: it has been registered longer than 67% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Bradford lists 6.
Comparison set: every registered home care agency in Bradford, CQC data for Oct 2026.
Other agencies close by
Guides for families
Other home care agencies near Bradford with recent ratings
- CJP Outreach Services LtdNov 2025 · 5.0 miles
- Medacs Healthcare PlcJul 2025 · 1.9 miles
- For You Social Care LtdMar 2026 · 1.9 miles
Quick answers about Comfort Call West Yorkshire
- Who is the registered provider for Comfort Call West Yorkshire?
- CQC lists Comfort Call Limited as the provider responsible for Comfort Call West Yorkshire.
- What kind of care can Comfort Call West Yorkshire offer?
- CQC lists Comfort Call West Yorkshire under: homecare agencies. Check which of these it is actively providing now.
- Is Comfort Call West Yorkshire rated well for safety?
- CQC rates five key questions. For Comfort Call West Yorkshire: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Comfort Call West Yorkshire cost?
- We don't have published prices from Comfort Call West Yorkshire yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is Comfort Call West Yorkshire registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-2989610721 and was rated Good overall in March 2020.
- What is Comfort Call West Yorkshire's address?
- Unit 2 & 2A Bradford Dudley Hill, Headway Business Centre, Knowles Lane, Bradford, BD4 9SW. That is the office; visits happen in your own home, so confirm your area is covered.
- When did CQC last rate Comfort Call West Yorkshire?
- The latest rating is dated 11 March 2020, 6 years ago; ask whether there have been changes since.
- Is Comfort Call West Yorkshire registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
More home care agencies nearby
In Bradford
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.