Home care agency · Driffield
Community Support Services
Top rated 2026 · one of the services in East Riding of Yorkshire rated Outstanding by CQC
Illustrative photo, not of Community Support Services- Address
- 47-49 Manorfield Road, Driffield, YO25 5JE
- Run by
- East Riding of Yorkshire Council (6 services)
- Type of provider
- Council-run
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2013 (13 years)
- Registered manager
- Carolyn Conman
- Last CQC check
- 21 May 2020
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Driffield: Home care in Driffield (5) · Dementia care at home in Driffield · Elderly care at home in Driffield
See this service on the CQC website · CQC location ID 1-582383672
About Community Support Services
Registered with CQC as a home care agency, Community Support Services is based in Driffield, run by East Riding of Yorkshire Council. It supports older people, with registered specialisms in dementia.
Its latest CQC rating is Outstanding overall (May 2020). It is one of 5 CQC-registered home care agencies that have an office within 7 miles of Driffield; 4 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe38 of 44 in East Riding of Yorkshire
- Effective42 of 44 in East Riding of Yorkshire
- Caring42 of 44 in East Riding of Yorkshire
- Responsive4 of 44 in East Riding of Yorkshire
- Well-led3 of 44 in East Riding of Yorkshire
Source: CQC, published 21 May 2020. Under each rating: how many agencies in East Riding of Yorkshire share it; for example, 4 of 44 agencies in East Riding of Yorkshire rated Outstanding for Responsive.
What inspectors found
- People were at the heart of the service and received extremely person-centred care.
- The registered manager's values and vision for the service was embedded by remarkably committed, loyal, well trained staff.
- Staff were incredibly passionate and pro-active in recognising people's diverse needs and supported them to regain control and autonomy over their lives.
- There was a solid structure of governance embedded in the service.
Inspected 9 March 2020; report published 21 May 2020. Quoted from the CQC report summary, Open Government Licence. Read the full report.
What the ratings tell you
Area by area, Responsive and Well-led are rated Outstanding; 3 other areas are Good.
Across East Riding of Yorkshire, 4 of 44 rated agencies are Outstanding for Responsive (9%), while 3 of 44 rated agencies are Outstanding for Well-led (7%).
Outstanding ratings for a single area are uncommon; the Responsive and Well-led section of the report gives examples of what inspectors saw.
Community Support Services over the years
CQC registration dates from February 2013, so the service has been operating for around 13 years under its current registration.
CQC has published 3 overall ratings for it (2015–2020), starting at Good and improving to Outstanding.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
4 reports have been published for this location, most recently on 21 May 2020.
Rating history
- Jul 2015
- Aug 2017
- May 2020
- Today Rating 6 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 21 May 2020
- CQC inspection report 18 August 2017
- CQC inspection report 13 July 2015
- Inspection report 31 December 2013
Where it is
- Ward
- Driffield and Rural
- Parliamentary constituency
- Bridlington and The Wolds
- Integrated care board
- NHS Humber and North Yorkshire Integrated Care Board
- Area classification
- Urban (further from a major town or city)
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in YO25 (6)
View on OpenStreetMap · Route planner · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who they support
Taken from its CQC registration.
Around Driffield
There are 4 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Stonham Albion House, under 0.5 miles away.
2 of the 5 nearest rated agencies have a more recent rating than this one.
It sits in Driffield and Rural ward, classed by ONS as urban (further from a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Likely fees
We estimate visits from Community Support Services at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
People with savings under £23,250 may get help from East Riding of Yorkshire Council after a needs and financial assessment.
Ownership and company checks
East Riding of Yorkshire Council runs 6 CQC-registered services; 6 of the 6 with a rating are Good or Outstanding (100%), against 85% for the same mix of services across England.
All 6 are in East Riding of Yorkshire, so it is a local operator rather than a national chain.
Family reviews
Nobody has reviewed Community Support Services here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Outstanding. Across East Riding of Yorkshire, 86% of the 44 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (May 2020) is more recent than 34% of agency ratings in East Riding of Yorkshire.
- Registered with CQC in 2013: it has been registered longer than 83% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in East Riding of Yorkshire lists 5.
Benchmarked against all CQC-registered home care agencies in East Riding of Yorkshire (Oct 2026).
Also nearby
Guides for families
Other home care agencies near Driffield with recent ratings
- Northern Angels Care LtdSep 2026 · under 0.5 miles
Frequently asked about Community Support Services
- What kind of care can Community Support Services offer?
- Its CQC registration covers homecare agencies. Ask Community Support Services how it would adapt if needs increase.
- Who is the registered provider for Community Support Services?
- East Riding of Yorkshire Council is the registered provider for Community Support Services.
- How much does care from Community Support Services cost?
- Community Support Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How did Community Support Services score on each CQC key question?
- CQC rates five key questions. For Community Support Services: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Outstanding. Start with Safe and Well-led when reading the report.
- Where is Community Support Services based?
- Its office is at 47-49 Manorfield Road, Driffield, YO25 5JE. Carers travel to people's homes, so check it covers your street.
- Is Community Support Services a registered provider?
- It is. The CQC register records Community Support Services as a home care agency, location ID 1-582383672 and was rated Outstanding overall in May 2020.
- Does Community Support Services support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Community Support Services's CQC rating?
- Its current CQC rating dates from 21 May 2020, 6 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Agencies in neighbouring towns
In East Riding of Yorkshire
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.