Home care agency · Oakham
Community Support Services Micare
Top rated 2026 · one of the services in Rutland rated Outstanding by CQC
Illustrative photo, not of Community Support Services Micare- Address
- Unit 16a, Gate 2, Oakham Enterprise Park, Ashwell Road, Oakham, LE15 7TU
- Run by
- Rutland County Council (2 services)
- Type of provider
- Council-run
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2021 (5 years)
- Registered manager
- Tammy Elizabeth Thurley Susan Jane Giddens
- Last CQC check
- 30 Mar 2023
- Typical fees Estimated
- £31.50–£38.50 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Oakham: Home care in Oakham (13) · Best rated home care agencies in Oakham · Dementia care at home in Oakham · Elderly care at home in Oakham · Physical disability care at home in Oakham
Read the full CQC inspection report · CQC location ID 1-11295277801
About this agency
Community Support Services Micare is a CQC-registered home care agency in Oakham, run by Rutland County Council. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Outstanding overall (March 2023). It is one of 13 CQC-registered home care agencies that have an office within 7 miles of Oakham; 9 of those are rated Good or Outstanding.
What CQC's inspectors reported
- People were at the heart of the service and received exceptionally responsive, person-centred care which enabled them to live a life of their choosing.
- A person had given feedback to the provider, "[The staff] were kind and efficient and very helpful.
- The team were instrumental to my recovery." People and their relatives gave us very positive feedback about the service.
- We found the service to be exceptionally well-led.
Inspected 12 January 2023; report published 30 March 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Who runs it
Rutland County Council runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
All 2 are in Rutland, so it is a local operator rather than a national chain.
Needs it is registered to meet
Registration details from CQC.
How its rating has changed
- Mar 2023
- Today Rating 3 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 30 March 2023
Where it is
- Ward
- Exton
- Council
- Rutland County Council · paying for care
- Parliamentary constituency
- Rutland and Stamford
- NHS integrated care board
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- ONS area type
- Smaller rural; further from a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in LE15 (13)
Larger map · Directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Around Oakham
There are 9 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Home Straight Partnership Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (1 of the nearest 10).
3 of the 8 nearest rated agencies have a more recent rating than this one.
It sits in Exton ward, classed by ONS as smaller rural (further from a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Strengths and weak spots in the ratings
Area by area, Responsive and Well-led are rated Outstanding; 3 other areas are Good.
Across Rutland, 2 of 12 rated agencies are Outstanding for Responsive (17%), while 1 of 12 rated agencies are Outstanding for Well-led (8%).
The report's Responsive and Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Likely fees
We estimate visits from Community Support Services Micare at £31.50–£38.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £370 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Rutland Council for a free care needs assessment.
Community Support Services Micare over the years
Registered in July 2021, it has 5 years on the CQC register.
CQC has rated it once overall, as Outstanding, in March 2023.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Each area CQC checks
- Safe10 of 12 in Rutland
- Effective10 of 12 in Rutland
- Caring9 of 12 in Rutland
- Responsive2 of 12 in Rutland
- Well-led1 of 12 in Rutland
CQC key question ratings, published 30 March 2023. Under each rating: how many agencies in Rutland share it; for example, 2 of 12 agencies in Rutland rated Outstanding for Responsive.
Family reviews
Nobody has reviewed Community Support Services Micare here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Community Support Services Micare stands locally
- Rated Outstanding. Across Rutland, 83% of the 12 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (March 2023) is more recent than 58% of agency ratings in Rutland.
- Registered with CQC in 2021: it has been registered longer than 36% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Rutland lists 5.
Comparison set: every registered home care agency in Rutland, CQC data for Oct 2026.
Nearby options
Guides for families
Recently rated home care agencies near Oakham
- Goldfinch Care Agency Private LimitedJun 2026 · under 0.5 miles
- Always Take Care LimitedJun 2026 · 5.2 miles
Community Support Services Micare: common questions
- When was Community Support Services Micare last inspected?
- The latest rating is dated 30 March 2023, 3 years ago; ask whether there have been changes since.
- Is Community Support Services Micare registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Community Support Services Micare regulated by the Care Quality Commission?
- It is. The CQC register records Community Support Services Micare as a home care agency, location ID 1-11295277801 and was rated Outstanding overall in March 2023.
- Where is Community Support Services Micare?
- The agency's base is Unit 16a, Gate 2, Oakham Enterprise Park, Ashwell Road, Oakham, LE15 7TU. Confirm that its carers travel to your area.
- How is Community Support Services Micare rated for safety and leadership?
- CQC rates five key questions. For Community Support Services Micare: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Outstanding. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Community Support Services Micare cost?
- Community Support Services Micare hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Who is the registered provider for Community Support Services Micare?
- On CQC's register the provider is Rutland County Council.
- What services is Community Support Services Micare registered for?
- CQC lists Community Support Services Micare under: homecare agencies. Check which of these it is actively providing now.
Agencies in neighbouring towns
In Rutland
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.