Home care agency · Bury
Complex Case Management Limited
Illustrative photo, not of Complex Case Management Limited- Address
- Office 8a & 8b Phoenix House, 100 Brierley Street, Bury, BL9 9HN
- Run by
- Complex Case Management Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2015 (10 years)
- Registered manager
- Francesca Bruscia
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 08839199)
- Last CQC check
- 28 Feb 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Bury: Home care in Bury (196) · Best rated home care agencies in Bury · Live-in care in Bury · 24-hour care in Bury
Full report at cqc.org.uk · CQC location ID 1-2224326145
The service in brief
Complex Case Management Limited in Bury is registered with the Care Quality Commission as a home care agency.
CQC rated it Good overall (February 2020). It is one of 196 CQC-registered home care agencies that have an office within 7 miles of Bury; 118 of those are rated Good or Outstanding.
Each area CQC checks
- Safe34 of 37 in Bury
- Effective34 of 37 in Bury
- Caring35 of 37 in Bury
- Responsive35 of 37 in Bury
- Well-led34 of 37 in Bury
Ratings from CQC's most recent report, published 28 February 2020. Under each rating: how many agencies in Bury share it.
Ownership and company checks
Complex Case Management Limited is run by Complex Case Management Limited (company 08839199), incorporated in 2014, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Past CQC ratings
- Aug 2017
- Feb 2020
- Today Rating 6 years old
CQC rating timeline for this address.
Published inspection reports
- CQC inspection report 28 February 2020
- CQC inspection report 25 August 2017
Map and area details
- Ward
- Redvales
- Council
- Bury Council · paying for care
- Parliamentary constituency
- Bury North
- Local NHS (ICB)
- NHS Greater Manchester Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in BL9 (33)
Bigger map · Plan a journey · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Inspection findings in brief
- Staff understood how to protect people from harm or discrimination and had access to safeguarding adults' procedures.
- There were enough staff deployed to meet people's needs and ensure their safety.
- Appropriate recruitment procedures helped to ensure prospective staff were suitable to work for the service.
- Whilst people received their medicines, we found inconsistencies in one person's medicines records.
Inspected 5 February 2020; report published 28 February 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How long it has been running
Complex Case Management Limited has been registered with CQC since November 2015, about 10 years.
CQC has published 2 overall ratings for it (2017–2020), starting at Good and staying Good every time.
The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
CQC lists 2 reports for this location, the latest dated 28 February 2020.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 33 of the 36 other agencies in Bury that CQC has rated.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Revelation Social Care Ltd, under 0.5 miles away.
13 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Redvales ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
Who they support
From the CQC register; ask how each need is met in practice.
What it may cost
We estimate visits from Complex Case Management Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Bury Council may contribute once it has carried out a free needs assessment.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Complex Case Management Limited in local context
- Rated Good. Across Bury, 95% of the 37 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (February 2020) is more recent than 30% of agency ratings in Bury.
- Registered with CQC in 2015: it has been registered longer than 81% of home care agencies in the area.
- It lists 1 specialisms with CQC; the typical agency in Bury lists 5.
Based on the CQC register for Bury as at Oct 2026.
Nearby options
Guides for families
Bury: home care agencies inspected recently
- Choices for Living Well (Killelea)Feb 2025 · 1.5 miles
- Alexandra House - BuryMay 2026 · under 0.5 miles
- Care Connect Bury LtdJun 2025 · 0.6 miles
What families ask about Complex Case Management Limited
- Where is Complex Case Management Limited based?
- Office 8a & 8b Phoenix House, 100 Brierley Street, Bury, BL9 9HN. That is the office; visits happen in your own home, so confirm your area is covered.
- What are Complex Case Management Limited's fees?
- Complex Case Management Limited hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- What type of care does Complex Case Management Limited provide?
- Complex Case Management Limited is registered for homecare agencies. Ask which of these it provides at the moment.
- How recent is Complex Case Management Limited's CQC rating?
- 28 February 2020 is when the current rating was published, 6 years ago. Check what has changed since, such as the manager or staffing.
- Is Complex Case Management Limited a registered provider?
- It is. The CQC register records Complex Case Management Limited as a home care agency, location ID 1-2224326145 and was rated Good overall in February 2020.
- Can Complex Case Management Limited care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Is Complex Case Management Limited rated well for safety?
- CQC rates five key questions. For Complex Case Management Limited: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
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In Bury
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.