Home care agency · Wakefield
Croft Care Services
Illustrative photo, not of Croft Care Services- Address
- 31 Castleford Road, Normanton, Wakefield, WF6 2DP
- Run by
- Croft Carehomes Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2012 (14 years)
- Registered manager
- Louise Annette Burden
- Company check
- Active, trading since 1998 (28 years), accounts up to date (Companies House 03505566)
- Last CQC check
- 3 Oct 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Wakefield: Home care in Wakefield (58) · Best rated home care agencies in Wakefield · Dementia care at home in Wakefield · Elderly care at home in Wakefield · Physical disability care at home in Wakefield · Live-in care in Wakefield
Full report at cqc.org.uk · CQC location ID 1-443452345
Croft Care Services at a glance
Croft Care Services in Wakefield is registered with the Care Quality Commission as a home care agency, run by Croft Carehomes Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (October 2018). Safe was rated Requires improvement. It is one of 57 CQC-registered home care agencies that have an office within 7 miles of Normanton; 36 of those are rated Good or Outstanding.
Who runs it
Croft Care Services is run by Croft Carehomes Limited (company 03505566), incorporated in 1998, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is nursing care.
Croft Carehomes Limited runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Rating history
- Apr 2016
- Oct 2016
- Aug 2017
- Oct 2018
- Today Rating 8 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
CQC documents
- CQC inspection report 3 October 2018
- CQC inspection report 1 August 2017
- CQC inspection report 28 October 2016
- CQC inspection report 20 April 2016
- Inspection report 23 December 2014
- Inspection report 15 November 2013
Where it is
- Ward
- Normanton
- Council
- Wakefield Council · paying for care
- Parliamentary constituency
- Normanton and Hemsworth
- NHS integrated care board
- NHS West Yorkshire Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
View on OpenStreetMap · Route planner · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Budgeting for this agency
We estimate visits from Croft Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Wakefield Council may pay part of the cost after a free care needs assessment.
Strengths and weak spots in the ratings
Area by area, Safe is rated below Good; 4 other areas are Good.
Across Wakefield, 9 of 59 rated agencies are Requires improvement for Safe (15%).
If you are considering it, read the Safe section of the report first and ask what has changed since the inspection.
How it fits locally
There are 10 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Amelia House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
16 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Normanton ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
The inspection, summarised
- It provides personal care to people living in their own houses and flats in the community.
- It provides a service to older adults and younger adults living with disabilities.
- There were 167 people using the service at the time of inspection.
- The inspection of Croft Care Services took place on 17 July 2018 at their offices and was followed by telephone calls to people using the service and care staff between 19 and 24 July 2018.The provider was given short notice of our intention to inspect the service.
Inspected 24 July 2018; report published 3 October 2018. Quoted from the CQC report summary, Open Government Licence. Read the full report.
History with CQC
CQC registration dates from July 2012, so the service has been operating for around 14 years under its current registration.
CQC has published 4 overall ratings for it (2016–2018), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.
8 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
There are 6 CQC reports on file for this address; the newest is from 3 October 2018.
The five key questions
- Safe9 of 59 in Wakefield
- Effective55 of 59 in Wakefield
- Caring54 of 59 in Wakefield
- Responsive54 of 59 in Wakefield
- Well-led50 of 59 in Wakefield
As rated by CQC, published 3 October 2018. Under each rating: how many agencies in Wakefield share it.
Family reviews
Nobody has reviewed Croft Care Services here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Croft Care Services stands locally
- Rated Good. Across Wakefield, 88% of the 59 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (October 2018) is more recent than 10% of agency ratings in Wakefield.
- Registered with CQC in 2012: it has been registered longer than 91% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Wakefield lists 7.
- Areas CQC rated below Good: Safe (15% of home care agencies in Wakefield are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Wakefield as at Oct 2026.
Nearby options
Guides for families
Other home care agencies near Wakefield with recent ratings
- Lotus Home Care WakefieldMar 2025 · 3.4 miles
- Premium Healthcare Staffing LimitedAug 2025 · 3.7 miles
- Master Quality Health Care ServicesOct 2025 · 4.0 miles
Quick answers about Croft Care Services
- What kind of care can Croft Care Services offer?
- Croft Care Services is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Which provider runs Croft Care Services?
- On CQC's register the provider is Croft Carehomes Limited.
- How much does care from Croft Care Services cost?
- We don't have published prices from Croft Care Services yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Croft Care Services rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Where is Croft Care Services based?
- Its office is at 31 Castleford Road, Normanton, Wakefield, WF6 2DP. Carers travel to people's homes, so check it covers your street.
- Is Croft Care Services regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-443452345 and was rated Good overall in October 2018.
- Can Croft Care Services care for someone with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Croft Care Services last inspected?
- CQC published the current rating on 3 October 2018, 8 years ago. Older ratings are common, so ask about changes since.
More home care agencies nearby
In Wakefield
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.