Home care agency · Swindon

Crystal Caring

Rated Good by CQC Rating published 24 November 2025 Rated in the last 12 months
A young man in a wheelchair with a friend by the sea Illustrative photo, not of Crystal Caring
Address
Nexus Business Centre, 6 Darby Close, Swindon, SN2 2PN
Run by
Crystal Caring Limited
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
April 2016 (10 years)
Registered manager
Tamera Rene Norman
Company check
Active, trading since 2015 (11 years), accounts up to date (Companies House 09389113)
Last CQC check
24 Nov 2025
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Registered activities: Personal care

More in Swindon: Home care in Swindon (62) · Best rated home care agencies in Swindon · Dementia care at home in Swindon · Elderly care at home in Swindon · Physical disability care at home in Swindon · Live-in care in Swindon

CQC page for this service · CQC location ID 1-2276794585

Introducing Crystal Caring

Crystal Caring is a CQC-registered home care agency in Swindon, run by Crystal Caring Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.

At its most recent rating, CQC judged it Good overall (November 2025). It is one of 62 CQC-registered home care agencies that have an office within 7 miles of Swindon; 39 of those are rated Good or Outstanding.

How long it has been running

Registered in April 2016, it has 10 years on the CQC register.

CQC has published 7 overall ratings for it (2017–2025), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.

The CQC website holds 5 reports for it, the latest from 16 June 2021.

What it may cost

We estimate visits from Crystal Caring at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

If savings are under the upper limit (£23,250 in England), Swindon Council may pay part of the cost after a free care needs assessment.

The ratings in context

Crystal Caring has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 33 of the 42 other agencies in Swindon that CQC has rated.

Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Responsive at 68%, averaging 73% overall.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is First City Nursing Services, under 0.5 miles away.

7 of the 17 nearest rated agencies have a more recent rating than this one.

It sits in Rodbourne Ferndale & Western ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.

CQC's scores in detail

Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Crystal Caring scores 73%.

Safe Good 75%
  • Learning culture3 · Good
  • Safe systems, pathways and transitions3 · Good
  • Safeguarding3 · Good
  • Involving people to manage risks3 · Good
  • Safe environments3 · Good
  • Safe and effective staffing3 · Good
  • Infection prevention and control3 · Good
  • Medicines optimisation3 · Good
Effective Good 71%
  • Assessing needs3 · Good
  • Delivering evidence-based care and treatment3 · Good
  • How staff, teams and services work together3 · Good
  • Supporting people to live healthier lives3 · Good
  • Monitoring and improving outcomes3 · Good
  • Consent to care and treatment2 · Some shortfalls
Caring Good 75%
  • Kindness, compassion and dignity3 · Good
  • Treating people as individuals3 · Good
  • Independence, choice and control3 · Good
  • Responding to people’s immediate needs3 · Good
  • Workforce wellbeing and enablement3 · Good
Responsive Good 68%
  • Person-centred Care3 · Good
  • Care provision, Integration and continuity3 · Good
  • Providing Information2 · Some shortfalls
  • Listening to and involving people3 · Good
  • Equity in access3 · Good
  • Equity in experiences and outcomes3 · Good
  • Planning for the future2 · Some shortfalls
Well-led Good 75%
  • Shared direction and culture3 · Good
  • Capable, compassionate and inclusive leaders3 · Good
  • Freedom to speak up3 · Good
  • Workforce equality, diversity and inclusion3 · Good
  • Governance, management and sustainability3 · Good
  • Partnerships and communities3 · Good
  • Learning, improvement and innovation3 · Good

4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 9 November 2025, published 11 August 2025, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.

Past CQC ratings

  1. Jun 2017 Requires improvement
  2. May 2018 Requires improvement
  3. Jun 2019 Inadequate
  4. Dec 2019 Requires improvement
  5. Jun 2021 Good
  6. Aug 2025 Good
  7. Today Rated in the last 12 months

CQC rating timeline for this address.

Inspection reports to read

Finding it

Ward
Rodbourne Ferndale & Western
Parliamentary constituency
Swindon North
Integrated care board
NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
Urban or rural
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 40% least deprived areas in England
Postcode district
Home care in SN2 (26)

See the wider area · Directions · Map data: OpenStreetMap contributors

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

What inspectors found

  • The service provides care to people in their own homes.
  • The service now had a clear process in place to ensure people were safeguarded from abuse.
  • This involved recording concerns on an online system, reporting to the local authority safeguarding team, and submitting notifications to the Care Quality Commission.
  • Comments included, “They’ve [staff] helped [person] incredibly well when she came out of hospital, they went out of their way to help her”, and, “The girls [staff] are amazing, I wouldn’t manage without them.” People felt any identified risks were well managed.

Inspected 19 May 2021; report published 16 June 2021; supporting 35 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Ratings for safety, care and leadership

  • SafeGood75% score31 of 43 in Swindon
  • EffectiveGood71% score37 of 43 in Swindon
  • CaringGood75% score39 of 43 in Swindon
  • ResponsiveGood68% score37 of 43 in Swindon
  • Well-ledGood75% score34 of 43 in Swindon

CQC key question ratings, published 24 November 2025. Under each rating: how many agencies in Swindon share it.

Registered specialisms

Taken from its CQC registration.

The company behind Crystal Caring

Crystal Caring is run by Crystal Caring Limited (company 09389113), incorporated in 2015, 1 year before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Family reviews

Be the first to review Crystal Caring. Your experience helps other families choose.

Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.

Looking at Crystal Caring for someone? This form is for reviews of care already received. To ask about availability and prices, send a free enquiry instead.

Ask about availability and prices

Review Crystal Caring

Tell other families what the care was like. Please describe your own experience.

Overall
You are a
Score the main areas (optional)

We'll email you a link to confirm; your review goes live when you click it. We use your email only to check the review is genuine.

Crystal Caring against its area

  • Rated Good. Across Swindon, 83% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (November 2025) is more recent than 64% of agency ratings in Swindon.
  • Registered with CQC in 2016: it has been registered longer than 81% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Swindon lists 5.

Comparison set: every registered home care agency in Swindon, CQC data for Oct 2026.

Nearest home care agencies

Guides for families

Swindon: home care agencies inspected recently

Frequently asked about Crystal Caring

When did CQC last rate Crystal Caring?
CQC published the current rating on 24 November 2025. Older ratings are common, so ask about changes since.
Is Crystal Caring registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Is Crystal Caring a registered provider?
Yes: CQC lists it as a home care agency under location ID 1-2276794585 and was rated Good overall in November 2025.
Where is Crystal Caring?
The agency's base is Nexus Business Centre, 6 Darby Close, Swindon, SN2 2PN. Confirm that its carers travel to your area.
Is Crystal Caring rated well for safety?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
How much does Crystal Caring charge?
Crystal Caring has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
Which provider runs Crystal Caring?
CQC lists Crystal Caring Limited as the provider responsible for Crystal Caring.
What services is Crystal Caring registered for?
Crystal Caring is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.

Agencies in neighbouring towns

In Swindon

Show families your CQC rating on your own site

Crystal Caring: rated Good by CQC, on The Care Panel

Copy and paste this code into your site. If CQC changes your rating, the badge updates too.

Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.

Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

Request prices

We send your message to this provider only, unless you tick others below. They reply to you by email.

Even the first half helps us pick the nearest providers. Leave it blank and we use Swindon.

So providers can call you back with prices and availability, often the same day.

By sending, you agree we will contact you by phone and email about your request and share your name, email, phone and care needs with the providers you have ticked, so they can contact you. Privacy notice.

Free · No obligation · Only CQC-registered providers · Only the ones you tick see your details

Providers pay us a fee for each enquiry, never to rank higher in our lists.

Cookie settings