Home care agency · Colchester
Diana’s Quality Care Ltd
Illustrative photo, not of Diana’s Quality Care Ltd- Address
- Office 14, The Colchester Centre, Hawkins Road, Colchester, CO2 8JX
- Run by
- Diana's Quality Care Ltd
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2024 (2 years)
- Registered manager
- Yama Gomez-Carter
- Company check
- Active, trading since 2023 (2 years), accounts up to date (Companies House 15306710)
- Last CQC check
- Not listed
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Colchester: Home care in Colchester (81) · Best rated home care agencies in Colchester · Dementia care at home in Colchester · Elderly care at home in Colchester · Physical disability care at home in Colchester · Live-in care in Colchester
See this service on the CQC website · CQC location ID 1-20293970613
Diana’s Quality Care Ltd at a glance
Diana’s Quality Care Ltd in Colchester is registered with the Care Quality Commission as a home care agency, run by Diana's Quality Care Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities and mental health conditions among its specialisms.
CQC rated it Good overall (October 2026). It is one of 81 CQC-registered home care agencies that have an office within 7 miles of Colchester; 45 of those are rated Good or Outstanding.
History with CQC
Registered in October 2024, it has 2 years on the CQC register.
Its only published overall rating so far is Good, from October 2026.
Ownership and company checks
Diana’s Quality Care Ltd is run by Diana's Quality Care Ltd (company 15306710), incorporated in 2023.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, residential care for older and disabled people and other residential care.
The five key questions
- Safe75% score271 of 312 in Essex
- Effective75% score290 of 311 in Essex
- Caring75% score291 of 311 in Essex
- Responsive75% score292 of 311 in Essex
- Well-led75% score234 of 312 in Essex
Ratings from CQC's most recent report, published 19 October 2026. Under each rating: how many agencies in Essex share it.
Budgeting for this agency
We estimate visits from Diana’s Quality Care Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Essex Council after a needs and financial assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Living Ambitions Limited - Essex, under 0.5 miles away.
1 of the 14 nearest rated agencies has a more recent rating than this one.
It sits in Greenstead ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
What inspectors found
- Not everyone using the service received personal care.
- Where personal care is provided, we also consider any wider social care people receive.
- This means we gave the service 48 hours' notice prior to our visit taking place.
Taken from CQC's own findings (Open Government Licence). Read the full report.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Scores behind the rating
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Diana’s Quality Care Ltd scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 30 September 2026, published 19 October 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Where it is
- Ward
- Greenstead
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Colchester
- Integrated care board
- NHS Essex Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in CO2 (23)
View on OpenStreetMap · Route planner · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Registered specialisms
Registration details from CQC.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (October 2026) is more recent than 99% of agency ratings in Essex.
- Registered with CQC in 2024: it has been registered longer than 16% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Essex lists 6.
Based on the CQC register for Essex as at Oct 2026.
Nearest home care agencies
Guides for families
Colchester: home care agencies inspected recently
- Cloud 9 Care LimitedJul 2026 · 0.8 miles
- Jadee's Nursing AgencyOct 2025 · 0.9 miles
- Prime Care Domiciliary EssexMay 2025 · 1.3 miles
Frequently asked about Diana’s Quality Care Ltd
- What kind of care can Diana’s Quality Care Ltd offer?
- Registration for Diana’s Quality Care Ltd covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Diana’s Quality Care Ltd?
- Diana’s Quality Care Ltd is run by Diana's Quality Care Ltd, the registered provider on the CQC register.
- How much does care from Diana’s Quality Care Ltd cost?
- Diana’s Quality Care Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Diana’s Quality Care Ltd rated well for safety?
- CQC rates five key questions. For Diana’s Quality Care Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What is Diana’s Quality Care Ltd's address?
- Its office is at Office 14, The Colchester Centre, Hawkins Road, Colchester, CO2 8JX. Carers travel to people's homes, so check it covers your street.
- Is Diana’s Quality Care Ltd a registered provider?
- It is. The CQC register records Diana’s Quality Care Ltd as a home care agency, location ID 1-20293970613 and was rated Good overall in October 2026.
- Can Diana’s Quality Care Ltd care for someone with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Diana’s Quality Care Ltd?
- 19 October 2026 is when the current rating was published. Check what has changed since, such as the manager or staffing.
Agencies in neighbouring towns
In Essex
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.