Home care agency · Colchester
Cloud 9 Care Limited
Illustrative photo, not of Cloud 9 Care Limited- Address
- 47 Moorside Business Park, Moorside, Colchester, CO1 2ZF
- Run by
- Cloud 9 Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2014 (11 years)
- Registered manager
- Rachel Van Staveren Rebecca Jayne Faraday
- Company check
- Active, trading since 1995 (31 years), accounts up to date (Companies House 03058907)
- Last CQC check
- 9 Jul 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Colchester: Home care in Colchester (81) · Best rated home care agencies in Colchester · Dementia care at home in Colchester · Elderly care at home in Colchester · Physical disability care at home in Colchester · Live-in care in Colchester
See this service on the CQC website · CQC location ID 1-1837303220
An overview of Cloud 9 Care Limited
Cloud 9 Care Limited is a CQC-registered home care agency in Colchester. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (July 2026). It is one of 81 CQC-registered home care agencies that have an office within 7 miles of Colchester; 45 of those are rated Good or Outstanding.
Cloud 9 Care Limited over the years
Cloud 9 Care Limited has been registered with CQC since December 2014, about 11 years.
CQC has published 3 overall ratings for it (2016–2026), starting at Good and staying Good every time.
The CQC website holds 2 reports for it, the latest from 10 May 2019.
Scores behind the rating
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Cloud 9 Care Limited scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 18 June 2026, published 9 July 2026, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
How its rating has changed
- Oct 2016
- May 2019
- Jul 2026
- Today Rated in the last 12 months
Published CQC ratings in date order.
Inspection reports to read
- CQC inspection report 10 May 2019
- CQC inspection report 19 October 2016
Finding it
- Ward
- Castle
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Colchester
- Integrated care board
- NHS Essex Integrated Care Board
- Setting
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in CO1 (11)
Bigger map · How to get there · Map data: OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Likely fees
We estimate visits from Cloud 9 Care Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, Essex Council may contribute once it has carried out a free needs assessment.
The company behind Cloud 9 Care Limited
Cloud 9 Care Limited is run by Cloud 9 Care Limited (company 03058907), incorporated in 1995, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Key points from CQC's visit
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- Safeguarding systems were in place to safeguard people from the risk of abuse, staff understood their responsibilities and were knowledgeable about different types of abuse and how and who they would report concerns to.
- Staff understood the process of recording accidents and incidents, including escalating concerns to leaders.
- One person said, “We are 100% happy with the company, they are brilliant and [relative] is very safe with them”.
Inspected 16 April 2019; report published 10 May 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Around Colchester
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Butterfly's Care, under 0.5 miles away.
2 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Castle ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
How CQC rated each area
- Safe75% score271 of 312 in Essex
- Effective75% score290 of 311 in Essex
- Caring75% score291 of 311 in Essex
- Responsive75% score292 of 311 in Essex
- Well-led75% score234 of 312 in Essex
As rated by CQC, published 9 July 2026. Under each rating: how many agencies in Essex share it.
Registered specialisms
As listed with the regulator.
The ratings in context
All five areas CQC looks at are rated Good for Cloud 9 Care Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Family reviews
Be the first to review Cloud 9 Care Limited. Your experience helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Cloud 9 Care Limited compares
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (July 2026) is more recent than 96% of agency ratings in Essex.
- Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Essex lists 6.
Based on the CQC register for Essex as at Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Colchester
- Jadee's Nursing AgencyOct 2025 · 0.9 miles
- Prime Care Domiciliary EssexMay 2025 · 1.3 miles
- Faiths CareSep 2026 · 1.3 miles
Questions about Cloud 9 Care Limited
- When did CQC last rate Cloud 9 Care Limited?
- The latest rating is dated 9 July 2026; ask whether there have been changes since.
- Is Cloud 9 Care Limited regulated by the Care Quality Commission?
- Cloud 9 Care Limited is on the CQC register as a home care agency (ID 1-1837303220) and was rated Good overall in July 2026.
- Does Cloud 9 Care Limited support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Cloud 9 Care Limited rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What is Cloud 9 Care Limited's address?
- 47 Moorside Business Park, Moorside, Colchester, CO1 2ZF. That is the office; visits happen in your own home, so confirm your area is covered.
- What are Cloud 9 Care Limited's fees?
- Cloud 9 Care Limited has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- What kind of care can Cloud 9 Care Limited offer?
- Its CQC registration covers homecare agencies. Ask Cloud 9 Care Limited how it would adapt if needs increase.
More home care agencies nearby
In Essex
Providers: display this rating on your own site
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free: answer reviews, add photos and prices, and show families when you have availability. How membership works.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.