Home care agency · Birmingham
Diverse City Care Ltd
Illustrative photo, not of Diverse City Care Ltd- Address
- 2nd Floor Wolverley House, 18 Digbeth, Birmingham, B5 6BJ
- Run by
- Diverse City Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2019 (7 years)
- Registered manager
- Doreen Cassandra Osbourne-Lamont
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11404173)
- Last CQC check
- 13 Nov 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Birmingham: Home care in Birmingham (292) · Best rated home care agencies in Birmingham · Dementia care at home in Birmingham · Elderly care at home in Birmingham · Physical disability care at home in Birmingham · Live-in care in Birmingham
Full report at cqc.org.uk · CQC location ID 1-6842859284
The service in brief
Diverse City Care Ltd in Birmingham is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (November 2021). It is one of 292 CQC-registered home care agencies that have an office within 7 miles of Birmingham; 124 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe132 of 185 in Birmingham
- Effective155 of 185 in Birmingham
- Caring162 of 185 in Birmingham
- Responsive159 of 185 in Birmingham
- Well-led108 of 185 in Birmingham
As rated by CQC, published 13 November 2021. Under each rating: how many agencies in Birmingham share it.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Diverse City Care Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 107 of the 184 other agencies in Birmingham that CQC has rated.
Key points from CQC's visit
- The registered manager, who was also the provider, was passionate about providing person-centred care.
- They knew people well as they were involved in their care delivery.
- The provider sought feedback from people and their relatives about their care experience and any issues raised, were dealt with.
- People were supported by staff who knew how to keep them safe from harm or abuse.
Inspected 5 October 2021; report published 13 November 2021. Taken from CQC's own findings (Open Government Licence). Read the full report.
How its rating has changed
- Nov 2021
- Today Rating 4 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 13 November 2021
Map and area details
- Ward
- Bordesley & Highgate
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Ladywood
- NHS planning area
- NHS Birmingham and Solihull Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
Open the full map · Get directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Diverse City Care Ltd over the years
Diverse City Care Ltd has been registered with CQC since June 2019, about 7 years.
There is a single overall rating on record, Good (November 2021).
The rating is 4 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Who runs it
Diverse City Care Ltd is run by Diverse City Care Ltd (company 11404173), incorporated in 2018, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Needs it is registered to meet
From the CQC register; ask how each need is met in practice.
Around Birmingham
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 6 of them rated Good or Outstanding, and the closest is First Active 365 Homecare, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
4 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Bordesley & Highgate ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
Likely fees
We estimate visits from Diverse City Care Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Birmingham Council for a free care needs assessment.
Family reviews
No family has reviewed Diverse City Care Ltd on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Birmingham, 77% of the 175 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (November 2021) is more recent than 58% of agency ratings in Birmingham.
- Registered with CQC in 2019: it has been registered longer than 58% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Birmingham lists 6.
Comparison set: every registered home care agency in Birmingham, CQC data for Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Birmingham with recent ratings
- Your SupportApr 2026 · 2.4 miles
- Rhesus Care LtdDec 2024 · 2.0 miles
- Cornerstone Professional Care LtdDec 2025 · 2.2 miles
Questions about Diverse City Care Ltd
- How recent is Diverse City Care Ltd's CQC rating?
- The latest rating is dated 13 November 2021, 4 years ago; ask whether there have been changes since.
- Is Diverse City Care Ltd registered with CQC?
- Diverse City Care Ltd is on the CQC register as a home care agency (ID 1-6842859284) and was rated Good overall in November 2021.
- Does Diverse City Care Ltd support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How is Diverse City Care Ltd rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What is Diverse City Care Ltd's address?
- The agency works from 2nd Floor Wolverley House, 18 Digbeth, Birmingham, B5 6BJ; ask which postcodes its carers cover.
- How much does Diverse City Care Ltd charge?
- We don't have published prices from Diverse City Care Ltd yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- What kind of care can Diverse City Care Ltd offer?
- Its CQC registration covers homecare agencies. Ask Diverse City Care Ltd how it would adapt if needs increase.
Compare other agencies nearby
In Birmingham
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.